Wattpad

Trust & Safety Associate, Thai Bilingual

Wattpad

part-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Job Level

JuniorMid-Level

About the role

  • Assist with creator and user operations efforts, including content moderation, appeals, and policy enforcement
  • Review and investigate escalated reports and appeals of potential violations of policies
  • Conduct objective, fair, thorough, evidence-based, unbiased, and timely investigations into reported content
  • Provide support in resolving issues reported by moderation teams
  • Respond to incoming user inquiries, complaints, feedback, and reports
  • Work with other departments to track and resolve bugs and other technical issues
  • Work with internal and external stakeholders in developing and refining policies to improve creator and reader experience
  • Keep up-to-date on current events and assist with policy research and analysis
  • Role is part-time contract, up to 25 hours per week

Requirements

  • Education: B.A./B.S. in related fields
  • 1-2 years experience in trust and safety or community management (must have experience in UGC moderation)
  • Native-level proficiency in Thai
  • Strong proficiency with technology: Experience using Zendesk or other helpdesk software, Airtable, SharePoint, MS Office, etc
  • Ability to understand and analyze complex cases
  • Interested in content policy, compliance, and/or internet governance
  • Must have experience working with multicultural company