Data Scientist II, Shiny
Centene Corporation
MS SQL ServerMySQLOracleSQL
Trust & Safety Manager, Indonesian Bilingual
Wattpad
contract
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Oversee T&S policy and compliance programs for SEA region, including Indonesia, Thailand, and Taiwan services.
- Manage trust and safety programs and closely collaborate with internal stakeholders for product development and business process outsourcing in order to achieve scalability and sustainability in operations.
- Translate business goals and strategies to team prioritization and resource allocation
- Prepare weekly and monthly reports of our policy and enforcement efforts - must be proficient with Excel formulas and SQL
- Act as an escalation point for safety investigation reports and appeals of potential violations of our policies
- Conduct user research on key community issues and liaise with internal teams on platform solutions
- Work with internal and external stakeholders in developing and refining policies to improve creator and reader experience
- Keep up-to-date on current events and assist with policy research and analysis
Requirements
- 5+ years' experience in trust and safety or related fields (must have experience in UGC moderation and managing external moderation partners)
- Experience working with moderation vendors, contractors, and BPOs
- Strong proficiency with technology: Experience using Zendesk or other helpdesk software, SharePoint, MS Office, etc
- Proficiency in Excel and/or SQL, and experience preparing reports
- Ability to understand and analyze complex cases; technically savvy and able to quickly learn new systems
- Interested in content policy, compliance, and/or internet governance
- Must have experience working with multicultural company
- Native-level proficiency in Indonesian
