WarHorse Gaming

Technician

• Practice, support, and uphold the Mission, Vision, and Values of WarHorse Gaming.
• Perform preventative maintenance on slot machines to maximize equipment reliability and maintain accurate repair records.
• Troubleshoot, diagnose, and repair electronic gaming machines to the component level.
• Install, relocate, and remove slot machines and conversion kits according to manufacturer specifications.
• Perform urgent repairs to minimize machine downtime.
• Inspect new slot machines and conversion kits before installation.
• Monitor machine performance and strive to achieve maximum game uptime.
• Collaborate with Slot Operations and leadership to ensure efficient technical operations.
• Investigate slot machine variances and resolve issues in accordance with company policies.
• Assist guests by providing information and support related to slot machines and gaming operations.
• Communicate equipment issues, repair status, and technical solutions to management and team members.
• Maintain security of assigned keys, radios, handheld devices, and other company-issued equipment.
• Follow all company safety procedures and departmental guidelines.
• Attend required meetings and training sessions.
• Understand and comply with the Company's Compulsive and Problem Gambling Plan, including regulations regarding minors and intoxicated guests.
• Maintain flexibility to work varying schedules based on operational needs.
• Perform other duties as assigned.

Slot Technician I

General

• The Food Server is responsible for delivering exceptional dining experiences by providing friendly, attentive, and efficient food and beverage service.
• This position takes guest orders, serves food and alcoholic beverages, maintains dining room cleanliness, and ensures every guest receives outstanding service that reflects the standards of WarHorse Gaming.
• Provide prompt, courteous, and professional food and beverage service to all guests.
• Greet guests upon arrival and thank them as they depart.
• Take accurate food and beverage orders and enter them into the point-of-sale system.
• Serve food and alcoholic/non-alcoholic beverages in accordance with company standards and applicable laws.
• Maintain thorough knowledge of menu items, daily specials, and beverage offerings.
• Monitor guest tables throughout the dining experience by clearing dishes, replacing china, silverware, and glassware as needed.
• Polish china, glassware, and silverware daily.
• Clean, organize, and maintain the dining room, including assigned deep-cleaning duties.
• Complete opening, closing, and side work responsibilities.
• Bus tables and assist with maintaining a clean, welcoming dining environment.
• Assist hosts, food runners, and fellow servers to ensure efficient service.
• Record guest preferences in the reservation system to personalize future visits.
• Recognize returning guests and provide personalized service whenever possible.
• Follow all company policies, health codes, safety procedures, and regulatory requirements.
• Attend required meetings and training sessions.
• Maintain a professional appearance and positive attitude at all times.
• Perform other duties as assigned.

Food Server

Recruitment

• Manage the full recruitment lifecycle, including requisition creation, sourcing, screening, interviewing, offer extension, and onboarding coordination.
• Manage requisitions and applicant statuses within the Applicant Tracking System (ATS).
• Partner with hiring managers to understand staffing needs and develop effective recruiting strategies.
• Source qualified candidates through multiple recruiting channels, including job boards, networking, referrals, and community outreach.
• Conduct phone screens and coordinate interviews with hiring managers and interview panels.
• Facilitate panel and individual interviews as needed.
• Monitor recruitment metrics and evaluate the effectiveness of sourcing strategies and recruiting programs.
• Develop recruiting plans for hard-to-fill and high-volume positions.
• Build and maintain talent pipelines for positions with recurring hiring needs.
• Post and close job openings within the ATS.
• Process transfers, promotions, and new position requisitions while coordinating with Payroll and Benefits as needed.
• Train leaders on the effective use of the Applicant Tracking System.
• Create and deactivate leader access within the ATS.
• Partner with recruiters and hiring managers to support seasonal hiring and workforce planning.
• Attend and represent WarHorse Gaming at job fairs, recruiting events, networking opportunities, and community outreach events.
• Assist team members with internal career opportunities during department restructures or organizational changes.
• Maintain confidentiality and ensure compliance with company policies and employment laws.
• Perform other duties as assigned.

Talent Acquisition Specialist

• Clean and maintain assigned areas including floors, surfaces, restrooms, and common spaces
• Vacuum, dust, polish, mop, and sanitize all designated areas as required
• Clean restrooms on a scheduled and as-needed basis, ensuring proper stocking of supplies
• Maintain cleanliness of hallways, stairwells, landings, administrative offices, and conference rooms
• Clean spills, stains, and other hazards promptly to ensure guest and team member safety
• Restock and organize cleaning and restroom supplies as needed
• Ensure all assigned areas meet high cleanliness standards, including 5-star expectations
• Properly handle and deliver lost and found items to designated areas
• Follow safety procedures and use approved cleaning chemicals appropriately
• Maintain cleanliness and organization of custodial storage and equipment areas
• Support team operations by completing additional duties as assigned

Housekeeping Attendant, EVS

• Clean and sanitize kitchen equipment, chinaware, flatware, glassware, pots, pans, utensils, and food preparation areas.
• Remove used dishes, flatware, and related items from all food and beverage outlets.
• Replenish kitchens and service areas with clean dishware and supplies.
• Break down kitchen equipment for cleaning using approved chemicals and established procedures.
• Collect, transport, clean, and return floor mats to designated kitchen locations.
• Assist Service Attendants and other Food & Beverage team members as operational needs require.
• Maintain compliance with all company policies, departmental procedures, internal controls, and applicable government regulations.
• Perform all duties safely while maintaining a clean and organized work environment.
• Deliver outstanding customer service to guests and fellow team members.
• Maintain a professional, neat, and clean appearance.
• Attend required meetings and training sessions.
• Perform other duties as assigned.

Steward, Dishwasher

Operator

• Monitor guest and employee activity using closed-circuit television (CCTV) systems and personal observation to identify potential criminal activity, regulatory violations, or internal control concerns.
• Capture, track, and document video evidence for compliance, investigations, and risk management purposes.
• Record and report questionable activities, preparing written reports for appropriate personnel.
• Monitor and respond to alarm systems.
• Review video footage to resolve disputes, identify suspicious or illegal activity, and support other departments as needed.
• Maintain strict confidentiality of property and company-related information.
• Operate monitoring room equipment, including computers and camera systems.
• Support investigations and participate in court actions related to gaming violations when required.
• Prepare accurate daily reports and logs of surveillance activities.
• Conduct audits of operational procedures (e.g., count rooms, slots, food and beverage, cage, and security) and document findings.
• Ensure all surveillance equipment functions properly during assigned shifts.
• Conduct routine video surveillance and maintain detailed records of observed activities in gaming and non-gaming areas.
• Respond to requests from supervisors, management, regulatory bodies, and other departments.
• Perform other duties as assigned.

Surveillance Operator I – Grave Shift

• Provide prompt, friendly, and efficient service of beverages to guests.
• Accurately input drink orders into the Point-of-Sale (POS) system.
• Prepare and garnish drinks according to established standards.
• Retrieve and clear used glassware in a timely manner.
• Maintain knowledge of drink menus and promotions to assist guests.
• Comply with all local, state, and federal liquor laws, as well as internal policies and procedures.
• Follow all guidelines under S.M.A.R.T. or T.I.P.S. training for responsible alcohol service.
• Maintain proper balance of assigned server bank, where applicable.
• Promote positive guest and team relations by maintaining a professional appearance and demeanor.
• Attend required meetings and training sessions.
• Perform additional duties as assigned.

Beverage Server, PT/FT

• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming Omaha, LLC.
• Vacuums, cleans dust, and polishes all surfaces.
• Keeps work area, hallways, staircases, and floor landings clean and tidy.
• Cleans restrooms and floors including but not limited to vacuum, mop, pan/broom.
• Stocks and sorts supplies.
• Responsible for general cleaning in assigned work areas including but not limited to dusting, polishing, shining, and glass care.
• Cleans administrative offices and conference rooms.
• Cleans and restocks restrooms on both a scheduled and as-needed basis.
• Cleans stains and spills on flooring and carpeting when they occur.
• Safely delivers all lost and found articles to designated area.
• Ensures cleanliness is up to 5-star requirements.
• Performs other tasks as assigned.

Housekeeping, EVS Attendant

Supervisor

• Practice, support, and uphold the Mission, Vision, and Values of WarHorse Gaming Omaha, LLC.
• Lead and support beverage team members to provide exceptional guest service.
• Provide team members with the tools, training, communication, and resources needed for success.
• Assist with scheduling team members to ensure proper staffing levels for daily operations and special events.
• Monitor beverage inventory, par levels, and supplies to meet operational demands.
• Participate in weekly inventory counts and assist with weekly and monthly beverage orders.
• Ensure all food and beverage purchases are properly paid for or authorized through approved comp procedures.
• Assist beverage staff with balancing cash drawers at the end of each shift and report discrepancies to Finance.
• Ensure beverages are prepared and served accurately, efficiently, and in accordance with company standards.
• Maintain compliance with all responsible alcohol service requirements, including TIPS or S.M.A.R.T. training.
• Authorize approved complimentary transactions within established guidelines.
• Assist in developing beverage promotions, specialty drinks, and seasonal offerings.
• Stay informed on current beverage trends and guest preferences.
• Conduct shift meetings and ensure team members complete all required training and certifications.
• Maintain compliance with departmental policies, internal controls, and all local, state, and federal regulations.
• Foster positive guest, team member, and public relations.
• Perform other duties as assigned.

Ale Haus Supervisor

• Practice, support, and uphold the Mission, Vision, and Values of WarHorse Gaming Omaha, LLC.
• Maintain knowledge of restaurant service standards, table setups, beverage service, and pre-bussing procedures.
• Promptly clear, clean, sanitize, and reset tables according to company standards.
• Stock and replenish service stations with glassware, silverware, dishes, cups, napkins, and other dining supplies.
• Maintain cleanliness of the dining room, service stations, floors, carpets, and surrounding guest areas.
• Monitor and ensure the cleanliness and presentation of tables, chairs, booths, and dining areas.
• Assist servers with beverage service, food delivery, and other guest service needs as assigned.
• Communicate effectively with hosts, servers, and kitchen staff regarding seating needs and guest requests.
• Maintain proper inventory and par levels of dining room supplies and equipment.
• Ensure side stations remain fully stocked and organized throughout each shift.
• Attend required meetings and training sessions.
• Follow all department policies, company procedures, internal controls, and applicable local, state, and federal regulations.
• Promote positive guest interactions and teamwork among all departments.
• Maintain a clean, professional appearance in accordance with company standards.
• Perform other duties as assigned.

Busperson, Part Time

Human Resources

• Champion and uphold the Mission, Vision, and Values of WarHorse Gaming, LLC
• Serve as the first point of contact for the HR office by greeting visitors, answering phones, and assisting applicants and team members
• Support recruitment efforts, including application assistance, administering assessments, and coordinating interviews and talent auditions
• Assist with New Hire Orientation and onboarding processes
• Maintain accurate employee records, data entry, and HR systems (HCMS, ATS, LMS)
• Manage team member and vendor badges, gaming licensing, and renewals
• Prepare reports, conduct basic research, and support HR projects
• Maintain HR office, lobby, and team member areas to ensure they are clean, organized, and well-stocked
• Assist with internal communications, including employee portals, postings, and compliance notices
• Coordinate team member engagement, wellness, and retention events
• Reserve meeting rooms, training spaces, and audio-visual equipment
• Monitor and replenish department supplies
• Respond to team member inquiries and escalate concerns as needed
• Maintain strict confidentiality of all sensitive information
• Deliver exceptional guest and team member service aligned with company standards
• Perform additional duties as assigned

Bilingual Human Resources Assistant

Marketing

• Execute all aspects of casino promotions, special events, prize drawings, entertainment events, VIP experiences, and marketing campaigns.
• Represent WarHorse Gaming at community events, promotional appearances, and off-property activations.
• Manage multiple projects simultaneously while meeting deadlines and maintaining attention to detail.
• Process promotional cash transactions in accordance with Marketing Operations policies, including tournament buy-ins, re-buys, and promotional rewards.
• Set up, operate, and troubleshoot audio equipment and other event-related technology.
• Install, transport, set up, and break down promotional materials, displays, banners, and event equipment.
• Prepare contest rules, waivers, release forms, and promotional documentation for digital, social media, and on-property campaigns.
• Maintain and oversee promotional prize inventory and prize distribution.
• Update and manage internal tracking reports and promotional spreadsheets.
• Communicate event and promotion details to internal departments to ensure successful execution.
• Attend required meetings, trainings, promotional events, outreach activities, and departmental check-ins.
• Ensure compliance with all marketing schedules, timelines, and operational requirements.
• Perform routine kiosk maintenance and cleaning.
• Complete additional duties and special projects as assigned.

Marketing Specialist

Accountant

• Practice, support, and uphold the Mission, Vision, and Values of WarHorse Gaming.
• Reconcile bank statements and assigned balance sheet accounts accurately and timely.
• Prepare journal entries and supporting documentation in accordance with GAAP.
• Assist with month-end close processes and financial reporting activities.
• Analyze accounting transactions to ensure completeness and accuracy.
• Research and resolve accounting discrepancies and variances.
• Prepare financial statements, balance sheets, profit and loss statements, depreciation schedules, and other financial reports.
• Support budgeting, forecasting, and cost center reporting initiatives.
• Serve as backup for Accounts Payable functions, including invoice processing, expense reporting, vendor payments, and year-end 1099 reporting.
• Assist with annual financial statement audits and auditor requests.
• Maintain confidentiality of sensitive financial information.
• Participate in special projects and additional assignments as requested by management.

Staff Accountant

Security Engineer

• Support and uphold the Mission, Vision, and Values of WarHorse Gaming.
• Ensure safety and security of guests, team members, and company property.
• Complete detailed incident and investigative reports in a timely manner.
• Provide excellent customer service to guests in all interactions.
• Assist with the secure transfer of money and chips from the casino floor.
• Patrol assigned areas to maintain a safe environment.
• Enforce casino policies, procedures, and compliance with NRGC regulations.
• Stand assigned post for extended periods as required.
• Communicate effectively with supervisors regarding daily activities and incidents.
• Respond promptly to emergency situations and backup calls.
• Control access to restricted or secure areas of the facility.
• Maintain clear radio communication throughout assigned shift.
• Participate in mandatory meetings and training sessions.
• Perform other duties as assigned.