Vodafone

Operations

• Responsible for running several secure customer networks, including their Network Operations Centre and Security Operations Centre
• Ensure all incidents are handled within agreed service levels, and that major incidents are managed quickly and communicated clearly
• Work closely with customers to keep services running smoothly, improve performance, and promote continuous improvement
• Responsible for meeting key operational targets, such as incident resolution times and repair times
• Apply best practices across the operations teams
• Accountable for delivering the operational SLAs and KPIs for the Converged Network
• Ensure Best Practices for NOC and SOC are implemented across all technologies while meeting all required regulatory and audit standards (SOX/ISO)
• Shape and drive NOC and SOC strategic decisions, aligning with capabilities, challenges, and opportunities
• Ensure VodafoneThree’s operational requirements are clearly understood through effective stakeholder management
• Provide all relevant feedback to Service Managers to support stakeholder engagement
• Lead and motivate the team by setting clear objectives, priorities, strategies, and policies to maximise operational efficiency
• Develop operational management capability
• Manage the team’s financial performance to support delivery of the operational business plan
• Proactively identify methods to deliver services more cost effectively

Senior Manager – Defence Operations

Backend Engineer

• Define architecture, create high-level design artefacts, and establish technology approaches and processes.
• Develop and implement solutions in a multi-team environment to enable successful process automation in the CARE domain.
• Perform hands-on Java and microservices development aligned with sprint objectives.
• Support management in expanding the process automation footprint for VOIS in Solstice.
• Build proof of concepts and strengthen BPMN/Camunda capability within VOIS.
• Mentor and train Java developers to upskill on Camunda BPMN and assist in team setup and capability building.

Camunda Java Microservices Developer

Manager

• Build a connected, inclusive, and sustainable world
• Deliver intelligent solutions through Talent, Technology & Transformation

Manager, Citrix Admin

• Manage Citrix environment and ensure optimal performance
• Collaborate with IT teams for system integration
• Troubleshoot and resolve technical issues

Deputy Manager, Citrix Admin

Security Engineer

• Setting up the function and implementing Vodafone policies & best practice in Vodafone IoT.
• Direct responsibility for all Corporate Security operational activities and advice across Vodafone IoT business and function.
• Sponsor and coordinator of local security agenda.
• Support the engagement with external stakeholders on Vodafone IoT operational security matters.
• Leading support to Vodafone IoT (as required) in all operational matters regarding: Business Resilience (Business Continuity & Crisis Management, Personal and asset Security); Fraud Management; Supplier security; Investigations; Security Awareness.
• Responsible for the production and delivery of local strategies, internal policies, advice and consultancy in the above functional areas in line with Group policies.
• Secretary to the Vodafone IoT Crisis Management Team.
• Supporting the reporting manager to engage on these issues with governments, international organisations and NGOs.
• Development and reporting of security KPIs in line with Group Corporate security requirements.
• Recognition from Internal Functions & Businesses units of the quality of advice and consultancy provided on security issues in the areas of competence listed above.
• Recognition from Compliance, Internal Audit and other functions of the maintenance of the highest policy standards in the areas of competence listed above.

Security Manager – IoT

IT Support

• Be responsible for the Enterprise Architecture of billing domain (consisting of several applications): leading implementation, prioritising features together with business and demand management teams and driving innovation
• Lead and drive the IoT architecture evolution, specifically Digital IoT BSS domain architecture with focus areas Billing, Charging and Revenue Management
• Develop high-level enterprise architecture interim and target state blueprints that cover IoT BSS domain specifically Billing and Revenue Management
• Lead initiatives for modernising and rationalisation of legacy billing systems, migrating to the cloud, and improving the customer experience
• Define and develop multi-year IoT billing domain roadmap evolving from current to target architecture
• Champion architectural governance and ensure solutions align with Vodafone Group and IoT principles, strategy and tmf standards
• Work with product and sales executives, platform, and development teams to align technology solutions with business objectives
• Impact assessment of new product feature development and customer requirements and produce high level options pack with estimated costs and delivery timelines
• Manage and deliver proof of Concepts demonstrating state of the art technology capabilities in BSS/OSS platform
• Evaluate and choose the right solution for new projects, which may involve comparing off-the-shelf solutions with custom builds
• Technology vendor recommendations and build vs buy decisions for target capabilities.

Enterprise Architect – IoT Billing Domain

Engineer

• Accountable for design, development and deployment of complex solutions across the European markets and Group functions in line with business needs and the domain's and vertical's strategy.
• Accountable to manage demand, requirement engineering and architecture of project solutions.
• Engages and drives the communication with local stakeholders during the full project duration and ensures that the systems designed by the LCMs are covering the entire functionality as requested.
• Independent and responsible execution of complex and strategic programs & projects and lead of multinational and cross domain working groups.
• Independent and autonomous development of technical concepts for special tasks and presentation to expert boards and management meetings.
• Requirements definition: Work with network and service designers to establish what the orchestration application needs to achieve in the network.
• Automation Development: Design and implement automation tools and frameworks to streamline processes and enhance system integration.
• Workflow Management: Work with network and service designers to establish the what the orchestration application needs to achieve in the network.
• Service Model Definition: Good working knowledge of TMF and IETF network and service models for L2 and IP VPN services.
• Collaboration: Work with suppliers, architects, network and service designers to determine the best orchestration solution to fit with the Vodafone OSS strategic architecture.
• Monitoring and Troubleshooting: Monitor system performance and troubleshoot issues to ensure high availability and reliability of orchestrated services.
• Documentation: Maintain comprehensive documentation of orchestration processes, workflows, and system configurations.
• Continuous Improvement: Stay updated with industry best practices and emerging technologies to continuously enhance orchestration solutions.

Senior Orchestration Engineer

Data Scientist

• Analyze complex datasets to drive business decisions
• Develop predictive models and algorithms
• Collaborate with cross-functional teams on data-driven projects
• Communicate findings to stakeholders clearly and effectively

Customer Success Manager

• plays a crucial role in retaining and expanding VodafoneThree UK's market share
• centred on supporting account management of the VodafoneThree Business customer base
• identifying new revenue opportunities within the base through leads
• manage inbound and outbound customer calls to identify opportunities to build and retain customer business with VodafoneThree
• ensuring the needs of the customer and VodafoneThree are met
• driving NPS improvement through end-to-end customer experience

Customer Success Advisor

Network Operations

• Proactively monitor customer networks to detect faults.
• Respond to fault reports and perform diagnostics to resolve issues.
• Maintain accurate ticket details and ensure timely updates.
• Escalate faults within defined timeframes and collaborate with relevant stakeholders.
• Conduct initial diagnostics and replicate fault conditions for validation.
• Manage reactive incidents and escalate to 2nd Line when necessary.
• Support team operations and contribute to customer and management reporting.
• Ensure adherence to SLA timelines and quality procedures.
• Communicate effectively with technical and non-technical audiences.
• Work in shifts (9 hours/day) in a 24x7x365 environment.

Network Operations Consultant

Controller

• Independently manage SFDR disclosures and the EU Taxonomy reporting project
• Integrate ESG into the financial strategy and track the cost of non-compliance
• Support the Head of ESG with ad hoc analyses, projects, and business case calculations
• Monitor the completion of disclosures and prepare monthly and quarterly management reports
• Prepare audits independently and manage auditor requests
• Stay up to date with standards and legislation relevant to sustainability disclosures
• Support ESG data collection processes and the development of key indicators
• Validate data to ensure it is correctly calculated, captured on time, and fully auditable

ESG Controller – Vantage Towers

• Provide exceptional customer experience when they enter the store
• Lead and support established teams
• Drive sales through people and take a holistic view to the business

Retail Store Manager

• Lead and support established teams
• Drive sales through people
• Advise customers on products and services

• Leading and supporting established teams
• Ensuring customers feel welcomed and valued
• Advising customers on products and services

• Translate functional and business Telco requirements into technical designs.
• Own solution design, configuration, and implementation across multiple teams.
• Define and configure interfaces for data exchange between services and front-end applications.
• Present high-level and technical designs to stakeholders and teams.
• Conduct initial defect analysis and manage incident handling in production.
• Review code and approve complex pull requests.
• Support Continuous Feature Breakdown, NFR Breakdown, and deployments across environments.

Senior Manager – Defence Operations

Camunda Java Microservices Developer

Manager, Citrix Admin

Deputy Manager, Citrix Admin

Security Manager – IoT

Enterprise Architect – IoT Billing Domain

Senior Orchestration Engineer

Data Scientist

Customer Success Advisor

Network Operations Consultant

ESG Controller – Vantage Towers

Retail Store Manager

Retail Store Manager

Retail Store Manager

Technical Java Lead