Vodafone

Network Operations Consultant

Vodafone

full-time

Posted on:

Location Type: Office

Location: Bangalore • India

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About the role

  • Proactively monitor customer networks to detect faults.
  • Respond to fault reports and perform diagnostics to resolve issues.
  • Maintain accurate ticket details and ensure timely updates.
  • Escalate faults within defined timeframes and collaborate with relevant stakeholders.
  • Conduct initial diagnostics and replicate fault conditions for validation.
  • Manage reactive incidents and escalate to 2nd Line when necessary.
  • Support team operations and contribute to customer and management reporting.
  • Ensure adherence to SLA timelines and quality procedures.
  • Communicate effectively with technical and non-technical audiences.
  • Work in shifts (9 hours/day) in a 24x7x365 environment.

Requirements

  • 2–4 years of experience in network operations, specifically IP & Data technologies.
  • Strong understanding of WAN & LAN technologies including IP, MPLS, ATM, FR.
  • Experience with Cisco routers and switches, and resolving PE-CE-LAN connectivity issues.
  • Familiarity with transmission networks and global telecom infrastructure.
  • Proven ability to work in international environments, especially with UK & Europe.
  • Excellent communication skills and ability to adapt to diverse teams.
  • Bachelor’s degree in Electronics & Communications, Computer Science, or IT.
  • Desired: CCNA/CCNP certification, understanding of QoS, packet drops, jitter, latency, and ITIL framework.
  • Self-motivated, collaborative, and analytical with a problem-solving mindset.
Benefits
  • Opportunity to work in a global telecom environment with exposure to international markets.
  • Hands-on experience with cutting-edge IP and Data technologies.
  • Collaborative work culture with a focus on innovation and customer satisfaction.
  • Structured career development and learning opportunities.
  • Be part of a team that values empathy, openness, and continuous improvement.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
network operationsIP technologiesData technologiesWAN technologiesLAN technologiesMPLSATMFRCisco routersCisco switches
Soft skills
communication skillscollaborativeanalyticalproblem-solvingself-motivatedadaptability
Certifications
CCNACCNPITIL