Network Operations

• Demonstrate a solid commitment to all aspects of safety.
• Under general supervision, administer, oversee, and direct the installation, maintenance, testing, troubleshooting and repair of network devices, Remote Terminal Units, telecommunication circuits, two-way radios, mobile computing, and other devices.
• Schedule and coordinate work assigned to individuals in a work group and manage the group's assignments and maintenance tasks.
• Assume Supervisor's responsibilities when the supervisor is unavailable.
• Provide technical support for communications and computer equipment by receiving, resolving, documenting and following up on trouble calls and requests for assistance.
• Coordinate and perform NERC Compliance related activities, such as equipment maintenance and change management.
• Inspect telecommunications equipment and facilities, measuring critical parameters, and generating reports to document compliance as required by legal and regulatory entities.
• Provide technical support for communications and computer equipment by receiving, resolving, documenting and following up on trouble calls and requests for assistance.
• Respond to after-hours calls, participate in on-call procedure, and travel overnight as required.
• Prepare written procedures required for coordinating equipment additions or modifications.
• Coordinate and direct the installation, testing and troubleshooting of premise wiring used for voice, data and video applications.
• Coordinate Information Technology projects.
• Review and verify engineering drawings for accuracy and making field changes to update or correct.
• Identify materials, equipment, special tools and permits required to complete projects and maintenance activities.
• Create project as-built documentation.
• Provide assistance during emergencies and storm-related restoration.
• Keeping abreast of industry-accepted, evolving and developing IT and Telecommunications technologies.
• Keeping work sites in order, cleaning periodically and at work completion.

Network Field Operations Specialist – IT Network Operations

• Manage and supervise Voice, Data, and Video teams supporting SEC enterprise operations.
• Assign, prioritize, and monitor work to meet schedule commitments and service expectations.
• Review technical deliverables for correctness, completeness, and adherence to user and design standards.
• Provide technical mentorship, performance oversight, and escalation support for network operations staff.
• Oversee administration of managed network and unified communications services across WAN, LAN, WLAN, voice, and conferencing networks.
• Direct operational activities to maintain network availability, performance, and service continuity in a 24x7x365 environment.
• Ensure network operational documentation is maintained, including SOPs, runbooks, and configuration artifacts.
• Coordinate with internal stakeholders and service providers to resolve telecom and network service issues.
• Provide technical leadership for integration and testing of complex, large-scale network solutions.
• Validate readiness of network changes, upgrades, and implementations before production deployment.
• Oversee moves/adds/changes and ensure execution aligns to approved standards and timelines.
• Support controlled change execution with minimal operational disruption and strong technical governance.
• Lead network incident triage, escalation coordination, and restoration efforts for service-impacting events.
• Support high-priority incident communications and cross-team technical bridge coordination.
• Analyze recurring operational issues and drive corrective actions to improve service quality and stability.
• Track operational outcomes and align team performance with contract reporting and service-level objectives.

Network Operations Manager

• Management of N1 incidents, diagnostics, customer complaints and execution of BTPs
• Proposing corrective actions for recurring issues
• Management of the NOC team and ability to analyse quality
• Tools Systems for receiving activity and tasks, incident management and BTPs: iGRI Network Element Management Systems: those specific to the relevant RAN manufacturers
• Network and Fault Management Systems: OMEGA, INFOVISTA, GRAFANA

NOC Engineer, RAN Mobile

• Define and document the "Greenfield" target-state observability architecture, including technical configuration templates, dashboard structures, and telemetry polling logic for the unified monitoring platform selected by the client
• Architect alert thresholds, suppression rules, and dependency mapping to minimize false positives and prevent alert fatigue within the NOC
• Design provisioning templates and API integrations to ensure that all sites exiting the migration factory are automatically onboarded into the target monitoring platform without manual intervention
• Collaborate with the ITSM/ITIL Architect during the design phase to establish automated alert-to-ticket routing logic, and partner with the Service Delivery Manager during rollout to ensure NOC runbooks align with the new telemetry model
• Contribute to architecture governance, including participation in architecture reviews, design approvals, and development of enterprise architecture standards, principles, and reference models.
• Collaborate with cross-domain architects (security, application, platform) on integrated design decisions.

Network Ops, Observability Architect

• Define and document the "Greenfield" target-state observability architecture, including technical configuration templates, dashboard structures, and telemetry polling logic for the unified monitoring platform selected by the client
• Architect alert thresholds, suppression rules, and dependency mapping to minimize false positives and prevent alert fatigue within the NOC
• Design provisioning templates and API integrations to ensure that all sites exiting the migration factory are automatically onboarded into the target monitoring platform without manual intervention
• Collaborate with the ITSM/ITIL Architect during the design phase to establish automated alert-to-ticket routing logic, and partner with the Service Delivery Manager during rollout to ensure NOC runbooks align with the new telemetry model
• Contribute to architecture governance, including participation in architecture reviews, design approvals, and development of enterprise architecture standards, principles, and reference models. Collaborate with cross-domain architects (security, application, platform) on integrated design decisions.

Network Ops – Observability Architect

• Lead the target-state monitoring strategy for a large-scale consolidation program at a US-based Tier-2 Telco.
• Define and document the 'Greenfield' observability architecture
• Ensure newly migrated sites are visible to the NOC without alert storms
• Collaborate with cross-domain architects on integrated design decisions
• Contribute to architecture governance and development of enterprise architecture standards.

Network Ops & Observability Architect

Network Ops Architect, Observability

• Lead strategic planning, design, implementation, and maintenance of hardware, software, networks, and data center operations
• Ensure 24/7 uptime and compliance with legal and financial standards
• Oversee LAN/WAN connectivity, VoIP systems, firewall management, and VPN/SD-WAN solutions
• Prepare IT infrastructure for compliance assessments
• Direct the help desk to ensure 24/7 support for remote employees (100+ users)

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