Vodafone

Senior Manager – Defence Operations

Vodafone

full-time

Posted on:

Location Type: Office

Location: Farnborough • United Kingdom

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Job Level

Senior

About the role

  • Responsible for running several secure customer networks, including their Network Operations Centre and Security Operations Centre
  • Ensure all incidents are handled within agreed service levels, and that major incidents are managed quickly and communicated clearly
  • Work closely with customers to keep services running smoothly, improve performance, and promote continuous improvement
  • Responsible for meeting key operational targets, such as incident resolution times and repair times
  • Apply best practices across the operations teams
  • Accountable for delivering the operational SLAs and KPIs for the Converged Network
  • Ensure Best Practices for NOC and SOC are implemented across all technologies while meeting all required regulatory and audit standards (SOX/ISO)
  • Shape and drive NOC and SOC strategic decisions, aligning with capabilities, challenges, and opportunities
  • Ensure VodafoneThree’s operational requirements are clearly understood through effective stakeholder management
  • Provide all relevant feedback to Service Managers to support stakeholder engagement
  • Lead and motivate the team by setting clear objectives, priorities, strategies, and policies to maximise operational efficiency
  • Develop operational management capability
  • Manage the team’s financial performance to support delivery of the operational business plan
  • Proactively identify methods to deliver services more cost effectively

Requirements

  • Proven ability to lead, build, and develop high performing teams
  • Experience in building and maintaining strong relationships with key partners, suppliers, and customers
  • Extensive telecoms experience in operational or delivery management
  • Strong experience in fixed and mobile core networks, covering call centre technologies, enterprise fixed solutions, mobile data services, prepay/online charging, and voice/VPN services
  • Experience in working in a high security area required
  • Defence sector experience would be an advantage.
Benefits
  • up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects
  • extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes
  • commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
incident resolutionrepair timesoperational SLAsoperational KPIsNOC best practicesSOC best practicestelecoms operational managementcall centre technologiesmobile data servicesvoice services
Soft skills
leadershipstakeholder managementteam motivationrelationship buildingstrategic decision makingcommunicationperformance improvementfinancial managementobjective settingorganizational efficiency