Customer Success Advisor
Vodafone
full-time
Posted on:
Location Type: Hybrid
Location: Stoke • United Kingdom
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Salary
💰 £26,626 per year
About the role
- plays a crucial role in retaining and expanding VodafoneThree UK's market share
- centred on supporting account management of the VodafoneThree Business customer base
- identifying new revenue opportunities within the base through leads
- manage inbound and outbound customer calls to identify opportunities to build and retain customer business with VodafoneThree
- ensuring the needs of the customer and VodafoneThree are met
- driving NPS improvement through end-to-end customer experience
Requirements
- a passion for technology and digitisation
- a positive attitude and willingness to embrace change
- good understanding of how your team collaborates and works with others in accomplishing your objectives
- understanding that the quality and timeliness of the work you produce will reflect on the effectiveness of the team
- a drive and hunger to achieve KPIs
- organised with the ability to prioritise tasks.
- excellent written and verbal communication skills.
Benefits
- up to 28 days off plus bank holidays
- paid time for charity work
- discounts
- vouchers
- pension plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
positive attitudewillingness to embrace changecollaborationquality of worktimelinessdrive to achieve KPIsorganisedability to prioritise tasksexcellent written communicationexcellent verbal communication