Vivo (Telefônica Brasil)

Analyst

• Lead projects within Commercial Planning from conception to delivery.
• Manage projects and analytical requests using agile methodologies (Scrum, Kanban or hybrid models).
• Define project scope, objectives, deliverables and timelines, ensuring alignment with business priorities.
• Perform exploratory and investigative analyses to support strategic and tactical decisions.
• Translate complex analyses into relevant, actionable insights, linking financial and operational metrics to business drivers.
• Work cross-functionally with Commercial, Finance, BI, Operations, Product and Marketing teams.

Senior Commercial Planning Analyst – Project Focus

Consultant

• Plan and define the architecture of IP backhaul transport solutions across HL4, HL5 and synchronization layers for voice, data and TV services, ensuring a balance between quality, cost and schedule.
• Develop and approve a medium-term (5-year) strategic plan, incorporating technological innovation to maximize financial efficiency.
• Manage procurement processes with vendors, including issuing RFQs for the acquisition of equipment and services foreseen in the strategic plan.
• Prepare detailed, robust technical specifications to guide engineering and implementation during project execution.
• Lead teams and coordinate supplier and internal areas to ensure successful execution of the strategic plan.
• Critically evaluate requests from other departments and validate the most appropriate solution to meet deadlines and budget.
• Ensure an end-to-end view of the strategic plan, adopting preventive and corrective actions to keep commitments on track.
• Monitor the physical and financial execution of investments, proposing opportunities for optimization.

Telecom Consultant, IP Backhaul Planning

• Financial assessment of projects;
• Profitability analysis of new products;
• Monitoring of approval pipelines;
• Updating financial assumptions in pricing tools;
• Alignment with other finance areas to apply best practices in our pricing;
• Preparation and validation of post-mortems for relevant projects;
• Interaction with internal client teams to understand the specific aspects of each project;
• Preparation of reports and presentations for management meetings.

Senior Profitability and Pricing Analyst

ServiceNow

• Support basic configuration and maintenance in the ITSM, ITOM and SIR modules under the guidance of more experienced professionals.
• Assist in platform administration and sustainment (tasks, queues, minor adjustments, initial troubleshooting).
• Participate in workshops, stakeholder interactions and requirements gathering.
• Contribute to the creation and updating of documentation, knowledge base (KB) articles, operational procedures and internal guides.
• Support existing integrations by performing initial analysis and escalating incidents when necessary.
• Collaborate on platform governance (controls, access, versioning, testing).

ServiceNow Development Analyst – Mid-level

• Work across the full lifecycle of systems support, ensuring stability, continuity, and the evolution of B2B applications.
• Conduct deep investigations (RCA), identifying root causes, recurring offenders, and defining structured action plans.
• Perform functional and technical analyses, correlating logs, metrics, integrations, and system dependencies.
• Monitor behavior, detect anomalies, and act proactively based on observability.
• Translate complex problems into clear diagnoses, corrective proposals, and continuous improvements.
• Serve as a technical reference point for critical incidents, coordinating actions and supporting business units and partners.
• Contribute to the evolution of processes, automations, and support standards.
• Develop and support Java and Python solutions (services, APIs, and automations) with a focus on reliability, performance, and continuous improvement.
• Build and operationalize AI/ML models and integrations with AI APIs (genAI and analytics) for real business use cases.
• Help structure observability (logs, metrics, traces, APM) and SLOs for critical services.
• Conduct RCA (Root Cause Analysis), proactive incident prevention, and standardize runbooks.
• Create Power BI dashboards (DAX, Power Query, data modeling) to support decision-making.
• Proactively drive initiatives without being prompted: anticipate risks, organize alignments, and lead technical discussions.
• Share knowledge, support the team, and promote continuous improvement.

IT Support Consultant

• Strengthen the organization’s ability to prevent, respond to, and recover from incidents and crises, ensuring operational continuity and protection of the business’s critical services.
• Play a key role in restructuring, maintaining, and evolving the business continuity and crisis management program.
• Support the implementation and evolution of international best practices and frameworks, notably ISO 22301, contributing to the strengthening of corporate resilience governance.

Senior Commercial Planning Analyst – Project Focus

Telecom Consultant, IP Backhaul Planning

Senior Profitability and Pricing Analyst

ServiceNow Development Analyst – Mid-level

IT Support Consultant

Consultant – Corporate Resilience