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IT Support Consultant
Vivo (Telefônica Brasil). Work across the full lifecycle of systems support, ensuring stability, continuity, and the evolution of B2B applications.
Tech Stack
Tools & technologiesGrafanaJavaKubernetesMongoDBPrometheusPythonRPASQL
About the role
Key responsibilities & impact- Work across the full lifecycle of systems support, ensuring stability, continuity, and the evolution of B2B applications.
- Conduct deep investigations (RCA), identifying root causes, recurring offenders, and defining structured action plans.
- Perform functional and technical analyses, correlating logs, metrics, integrations, and system dependencies.
- Monitor behavior, detect anomalies, and act proactively based on observability.
- Translate complex problems into clear diagnoses, corrective proposals, and continuous improvements.
- Serve as a technical reference point for critical incidents, coordinating actions and supporting business units and partners.
- Contribute to the evolution of processes, automations, and support standards.
- Develop and support Java and Python solutions (services, APIs, and automations) with a focus on reliability, performance, and continuous improvement.
- Build and operationalize AI/ML models and integrations with AI APIs (genAI and analytics) for real business use cases.
- Help structure observability (logs, metrics, traces, APM) and SLOs for critical services.
- Conduct RCA (Root Cause Analysis), proactive incident prevention, and standardize runbooks.
- Create Power BI dashboards (DAX, Power Query, data modeling) to support decision-making.
- Proactively drive initiatives without being prompted: anticipate risks, organize alignments, and lead technical discussions.
- Share knowledge, support the team, and promote continuous improvement.
Requirements
What you’ll need- Strong Java and Python skills, with experience in production services/applications.
- AI/ML and Generative AI applied to automations, prediction, or classification (pipelines, fine-tuning/integration with APIs).
- Observability: structured logs, metrics, traces, and APM (Elastic/Grafana/Prometheus/Kibana).
- Power BI: DAX, Power Query, data modeling, and basic governance.
- Databases: relational (SQL/PLSQL) and non-relational (e.g., MongoDB).
- Integration: REST/JSON, messaging, event consumption and publishing.
- **Differentials:**
- RPA (UiPath, Power Automate) and routine automations.
- Production Kubernetes experience (HPA, liveness/readiness probes, native observability).
- Distributed and event-driven architectures; DataOps; data pipelines.
- Experience with internal chatbots, event/incident classifiers, and operational anomaly detection.
Benefits
Comp & perks- Choose the benefits that best suit you and your dependents through a digital platform offering categories such as gym memberships, meal allowance (VR), food allowance (VA), pharmacy assistance, medical care, dental care, and life insurance;
- Corporate mobile phone — yes, a brand-new smartphone for you!
- Unlimited voice and data plan — yes, unlimited! Vivo's 4.5G is up to 10x faster!
- Exclusive Vivo offers with special discounts on landline, broadband, TV, and apps;
- Eligible to receive an annual bonus or PPR (Profit Participation Program);
- Plan for your future with a private pension plan;
- Have children? You'll be entitled to a subsidy to help with school, daycare, or nanny expenses;
- Work in an environment that respects your personality, dress style, and individuality — be authentic. #VemdeVocê
- Work remotely up to 2 times per week. #Mobility
- Flexible working hours;
- Enjoy a day off to celebrate your birthday;
- Participate in one of the largest corporate volunteer programs to make a positive impact;
- Benefit from our Educational Development Program offering partnerships with educational institutions at a discount, as well as certifications and online courses;
- Accelerate your career through our Internal Recruitment Program, in Brazil or abroad — we are present in over 17 countries! #VivoMinhaCarreira
- And there's much more! But you have to apply to find out...
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
JavaPythonAI/MLGenerative AIPower BIDAXPower QuerySQLPLSQLRPA
Soft Skills
problem-solvingproactive initiativeteam supportknowledge sharingtechnical discussion leadership