Vita Coco

People Operations

• Own end-to-end onboarding experience including pre-boarding logistics, first-day readiness, systems access, orientation scheduling, and check-ins
• Support new hires with onboarding materials and coordinate internal onboarding training
• Oversee offboarding processes, process paperwork, conduct exit interviews, and maintain UKG records
• Monitor and manage incoming HRIS tickets and maintain accurate employee data across systems
• Support planning of company and engagement events and create office engagement strategy
• Support internal communications to foster transparency and inclusion and contribute to employee experience initiatives
• Generate reports related to headcount, onboarding, offboarding, time and attendance, learning and development, and other HR metrics
• Support compliance, audit processes, SOP development, unemployment requirements, and employment verifications
• Work on departmental billing, state compliance and filing requests, and provide administrative support to leadership
• Serve as payroll backup when needed and own ad hoc reporting in UKG
• Support People Team special projects and other duties as assigned
• Reports directly to the Senior Director of People, US

People Coordinator

Compliance

• Serve as a key member of the Legal Team partnering with Quality, ESG, and Marketing to oversee regulatory affairs
• Develop and implement regulatory strategies to ensure compliance with US, EU, and Asia regulations for our packaging and products
• Provide regulatory guidance and support to cross-functional teams throughout the product lifecycle and resolve regulatory incidents
• Continuously monitor and interpret regulatory changes and assess their impact on operations and product development
• Anticipate, prepare and plan for emerging regulatory changes to minimize risks
• Advise cross-functional teams on regulatory implications and solutions for material issues
• Identify, evaluate, and manage relationships with external vendors, including regulatory consultants and testing laboratories
• Serve as the primary point of contact for regulatory inquiries and coordinate communication between internal teams and external stakeholders
• Build and maintain relationships with regulatory authorities, industry groups, and other relevant organizations
• Ensure accurate and timely documentation of regulatory activities and maintain records in accordance with regulatory requirements
• Stay abreast of current trends, emerging regulations, and best practices in regulatory affairs
• Conduct competitive analysis and benchmark industry standards to inform regulatory strategies
• Create and review departmental SOPs that may impact regulatory affairs
• Develop and maintain appropriate recall procedures

Regulatory Affairs Manager

Manager

• Serve as the internal advocate for consumer and shopper, ensuring needs and motivations drive decisions
• Act as a strategic partner to Marketing and Innovation teams, embedding insights into brand and innovation decisions
• Develop learning agendas and conduct primary and secondary research
• Synthesize diverse data sources to craft narratives and answer business questions
• Design and manage research initiatives with external agencies
• Audit current insights capabilities and recommend enhancements
• Introduce innovative research methodologies and tools
• Analyze marketing campaign effectiveness and provide optimization recommendations
• Proactively identify and solve high-priority business questions and present findings to cross-functional teams and senior leadership
• Stay ahead of trends driving natural and functional beverage consumption and translate them into strategic implications
• Frequent cross-functional collaboration and exposure to senior leadership
• Reports to the Senior Director of Category & Consumer Insights; based out of NYC headquarters

Senior Consumer and Shopper Insights Manager

Sales

• Lead efforts in stores to achieve product distribution, display execution, and revenue goals in the Market.
• Focus on distribution, display and shelf set opportunities for the Top 100 accounts in the assigned territory.
• Represent the company to distributor partners in all sales-oriented activities and forge strong partnership with Distributor Sales team.
• Plan and prepare innovation launches, new retail programs and market blitzes.
• Sell the entire Vita Coco portfolio at account level and achieve KPIs on cases sold, displays, and new distribution availability.
• Utilize VIP Karma to build account call history, record accomplishments and optimize daily schedule.
• Analyze monthly sales reports to identify opportunities and assess under-performing accounts.
• Develop and maintain relationships with key retail accounts and open new accounts to grow brand visibility and distribution.
• Provide consistent communication on retail execution, highlighting accomplishments, and follow-up needed from distributors and district managers.
• Build, move and improve display execution and/or product placement to establish best location for sales and measure/audit individual accounts after each visit.
• Support consumer and retail activity by working with the Field Marketing team when in market.
• Entry-level remote role covering the surrounding Atlanta, GA area and reporting directly to the Director of Sales.

Retail Sales Manager

Operations

• Serve as the primary operational liaison between sales and operations teams for strategic accounts
• Develop and execute promotional strategies and activities tailored to key customer needs
• Proactively communicate with customers on order status, issues resolution, and service enhancement opportunities
• Coordinate inventory allocation and order fulfillment processes with Supply and Logistics teams to maximize efficiency
• Partner with supply planning teams to optimize timing and location strategies for inventory positioning
• Collaborate with demand planning teams to refine forecasts based on sales trends and strategic initiatives
• Lead cross-functional execution of new product launches to key accounts, coordinating with innovation, sales, supply, and logistics teams
• Monitor and report on On-Time-In-Full (OTIF) delivery and cost performance metrics
• Establish and track methodical, achievable KPIs that drive continuous improvement
• Provide regular performance updates to senior management on customer service levels and operational efficiency
• Manage and develop a team of 3 Customer Operations Coordinators
• Foster a culture of excellence in order fulfillment and customer service

Strategic Accounts Operations Manager

IT Site Manager

• Lead efforts in stores to achieve product distribution, display execution, and revenue goals in the Market
• Focus on distribution, display and shelf set opportunities for the Top 100 accounts in assigned territory
• Represent the company to distributor partners in all sales-oriented activities
• Plan and prepare innovation launches, new retail programs and market blitzes
• Sell the entire Vita Coco portfolio at account level and achieve KPIs on cases sold, displays, and new distribution availability
• Utilize VIP/KARMA to build account call history, record accomplishments and optimize daily schedule
• Analyze monthly sales reports to identify opportunities and assess under-performing accounts
• Forge strong partnership with Distributor Sales team and demonstrate best practices
• Develop and maintain relationships with key retail accounts and open new accounts to grow brand visibility and distribution
• Provide consistent communication on retail execution and follow-up needed from Independent Distributor Sales Managers & District Managers
• Build, move and improve display execution and/or product placement to establish best location for sales
• Measure and audit individual accounts and execution after each visit
• Support consumer and retail activity by working with the Market Development / Field Marketing team when needed
• Report directly to the Senior Market Manager