Viega Group

IT Support

• Provide first line support for PC-related problems by answering questions or resolving computer related problems in person, via telephone or from a remote location.
• Provides training and technical assistance to end users as needed.
• Documents processes and creates knowledgebase articles used across the company.
• Installs new hardware and software and reviews, monitors and upgrades existing systems.
• Respond to telephone calls, emails and personnel requests for technical support.
• Identify, research, and resolve technical problems while ensuring timely resolution and follow-up.
• Answer basic questions or resolve basic computer problems in an expedient manner.
• Provide assistance for hardware and software related problems.
• Train users in the proper use of hardware and software as necessary.
• Maintain IT equipment database.

Helpdesk Technician I