Verra Mobility

Supervisor, Operations – Event Processing

Verra Mobility

full-time

Posted on:

Origin:  • 🇺🇸 United States • Arizona, California, Florida

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Job Level

JuniorMid-Level

About the role

  • Develops and motivates employees by means of strong communication, timely feedback, valuable coaching, and well-written and meaningful performance reviews.
  • Manages day-to-day business operations by monitoring current inventory levels and future forecasts to ensure adequate staffing to meet or exceed customer-specific SLA requirements.
  • Actively identifies ways to continually create a work environment where employees feel highly valued and engaged.
  • Conducts regular 1-on-1 sessions with each employee and regularly communicates with team via staff meetings and/or team huddles.
  • Works with leader and Human Resources to address any sensitive employee performance and/or behavior issues in a timely manner.
  • Tracks attendance and tardiness; provides progressive discipline for attendance, performance, and/or behavior issues.
  • Develops and strengthens working relationships with other internal departments, customers, and third-party vendors.
  • Serves as a change-agent in helping to implement process and/or organizational change efforts across the department.
  • Independently engages in service recovery activities by addressing escalated customer issues in person, over the phone, or via email.
  • Grows understanding of direct reports' tasks and assists weekly with Data Entry, Mailroom, and Evidence Package support.
  • Perform other duties as assigned.

Requirements

  • Bachelor’s degree required, or equivalent work experience.
  • At least two years of supervisor experience, with a startup or experience building a team is a plus.
  • Ability to develop and successfully engage with employees.
  • Strong analytical, problem solving, and decision-making skills.
  • Ability to maintain professionalism and to work well with others.
  • Exceptional relationship building skills, both internal and external.
  • Strong verbal and written communication skills.
  • Quality driven with a strong attention to detail.
  • Ability to prioritize, multi-task and meet all assigned deadlines.
  • Strong computer skills using Microsoft Office (e.g., Word, PowerPoint, and especially Excel).