Legal Marketing and Case Support Specialist
Job Duck
Customer Service Agent
Be Global E-commerce Corporation
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide high-quality written support to merchants and end customers, no phone calls, just smart, thoughtful messaging.
- Accurately respond to customer tickets from global markets by quickly identifying and applying the relevant merchant’s procedures.
- Communicate effectively with internal teams to gather information and resolve inquiries.
- Use logic, empathy, and efficiency to meet individual and team performance goals.
- Escalate urgent or unusual issues to your Team Leader to maintain smooth operations.
- Contribute ideas and feedback to help improve processes and the overall customer experience.
Requirements
- Strong written English communication skills.
- Comfort working in a fast-paced, detail-oriented environment.
- Zendesk experience is a plus.
- Ability to collaborate with cross-functional internal teams.
- Previous customer service experience preferred.
