Verra Mobility

Data Analyst

• Collect, clean, and validate data from multiple sources through writing SQL queries and integrating 3rd Party data sources
• Optimize SQL queries, data sources, and dashboards to improve performance and ensure fast response times, especially for large volumes of data
• Competency in using advanced calculations, statistical functions, level of detail (LOD) expressions and table calculations
• Ability to create parameters, user controls, and worksheet actions
• Develop, maintain, and optimize Tableau dashboards, visualizations, and reports using customer feedback
• Analyze data trends, patterns, and key metrics to identify business opportunities and areas for improvement
• Collaborate with cross-functional teams to define reporting requirements and deliver insights
• Ability to understand business requirements and provide actionable insights
• Ensure data accuracy, integrity, and consistency across reporting systems
• Stay updated with industry best practices in business intelligence

Customer Insights Data Analyst

Field Engineer

• Follow guides and perform scheduled Preventative Maintenance on company equipment
• Perform basic electrical work, wiring, and troubleshooting of electrical and data connectivity hookups for various mechanical and electronic equipment.
• Programming/configuring of red-light camera and speed enforcement systems
• Diagnose, troubleshoot, and repair various red-light camera and speed enforcement system issues.
• Must be able to prioritize, and comply with processes and quality checklists
• Maintain accurate records of equipment inventory, assignments, and report service data
• Must be able to organize, manage, and safeguard truck stock parts and tools.

Field Service Technician II

Customer Support

• Traveling to the local DMV office
• Stand in the DMV line to drop off and/or pick up paperwork
• Travel to the local FedEx office to ship documents to the Verra Processing offices
• Ensure accuracy of all paperwork before shipping
• Serve as clients' primary point of contact, providing exceptional support and guidance throughout the title and registration process
• Address client inquiries, concerns, and requests promptly and professionally
• Assist clients in understanding relevant regulations, requirements, and documentation necessary for title and registration procedures
• Utilize expertise in title and registration processing to accurately complete all necessary paperwork and documentation
• Ensure compliance with state regulations and guidelines in every aspect of the title and registration process
• Collaborate with internal teams to streamline processes and improve efficiency in title and registration services

Client Support Specialist

Vice President

• Lead and evolve the Field Services organization, including internal teams and third-party vendors, to deliver consistent, high-quality service across the U.S. and Canada.
• Oversee Command Center operations to ensure real-time monitoring, incident response, problem management, and service continuity.
• Direct Fleet Management strategy, optimizing asset utilization, maintenance, and lifecycle planning.
• Manage multiple operational P&Ls, including forecasting, budgeting, and performance tracking.
• Champion a customer-focused culture and lead change management initiatives that align with enterprise goals.
• Develop and execute strategic plans across people, processes, and technology to support growth and scalability.
• Collaborate with cross-functional teams to identify and resolve operational challenges, improve service delivery, and enhance field technician support.
• Apply continuous improvement methodologies such as Lean and Six Sigma to streamline processes and reduce defects.
• Monitor key performance indicators and use data analytics to drive decision-making and operational enhancements.
• Represent Field Services in executive forums, contributing to enterprise-wide strategy and planning.

Vice President, Field Services

Customer Success Manager

• The Client Success Manager plays a pivotal role in ensuring the smooth operation and strategic alignment of administrative functions
• Design and execute comprehensive strategies aimed at enhancing the overall customer experience and satisfaction.
• Conduct regular analyses of customer feedback, service metrics, and performance data to identify trends and areas for improvement.
• Oversee and optimize daily operational processes to ensure alignment with organizational goals and objectives.

Client Success Manager

Project Manager

• Responsible for project management of assigned client implementations.
• Partner with a cross-functional project team to deliver programs on time, on budget and according to contractual requirements.
• Develop, distribute, and manage consolidated project plans, status reports, dashboards and communicate with stakeholders.
• Actively manage risks, issues, actions, and dependencies through closure and communicate to maintain alignment.
• Partner with the Account Management team to manage customer expectations through concise and timely communication.
• Compile, track, and report on project financials throughout project lifecycle.
• Works well in a team and is flexible in a fast-paced environment.
• Ability to effectively manage time and shifting priorities for self and delivery team.

Senior Project Manager

Product Marketing

• Develop and execute product marketing strategies to drive awareness, adoption, and growth of the evolving Government Solutions portfolio.
• Map customer journeys based on market research and analysis to help guide go-to-market strategy.
• Lead the end-to-end product launch process, from ideation and development to post-launch optimization.
• Collaborate with cross-functional teams to drive alignment, execution, and business results.
• Develop compelling, differentiated messaging, positioning, and narratives tailored to the solution offerings and the target audiences.
• Work closely with the Product Management teams to understand and champion the product roadmaps.
• Support the training and enablement of a growing sales organization.
• Generate product-oriented content that showcases our differentiation, including pitch decks, demos, competitive battlecards, product one-pagers, FAQs, RFP responses, and more for both internal and external audiences.
• Partner with your Marketing and Communications teammates to build and share awareness-building content, including blogs and presentations for industry events.
• Create and drive metrics to measure progress for the go-to-market efforts.
• Manage budgets with clear ROI on Product Marketing initiatives.
• Other duties as assigned

Product Marketing Manager

Proposal Manager

• Support Proposal Managers on active bids, ensuring deadlines are met and submissions are complete and accurate
• Manage FOIA (Freedom of Information Act) Requests, including logging, tracking, and coordinating responses with legal and compliance teams
• Conduct Competitive Analysis to support bid strategies and positioning
• Maintain and Organize the Bid Library, ensuring all templates, boilerplate responses, case studies, and past submissions are up to date and easily accessible
• Coordinate Lessons Learned Reviews following bid submissions, capturing feedback and identifying opportunities for process and content improvement
• Write and Develop Content for proposals, including project descriptions, team bios, and standardized responses
• Format Proposal Documents to ensure consistent branding, layout, and compliance with RFP/RFQ/client requirements
• Liaise with Internal Departments (legal, finance, marketing, HR, technical teams) to gather required inputs and approvals for bid submissions
• Track Submission Schedules, maintaining internal trackers, calendars, and status reports
• Support Salesforce Reporting, including data entry, running reports, and assisting with pipeline and activity tracking as needed

Proposal Coordinator

Consultant

• Develop, deliver, and maintain training for internal personnel, including onboarding and refresher training.
• Design and deliver effective training solutions for group and individual settings.
• Collaborate with leadership to identify gaps and deploy training solutions that fit company philosophy and meet business needs.
• Oversee the training programs which includes ensuring a complete trainee experience, monitoring performance, and ensuring the continuity of the training programs.
• Prepare various training materials, including e-learning, in-person, virtual, etc. that best fit the needs of the internal or external customer(s).
• Ensure trainee compliance with corporate and governmental standards.
• Develop processes to monitor post-training compliance and performance; take a proactive approach to identify potential compliance risks and partner with correct parties to develop an action and remediation plan.
• Evaluate and provide mentoring for trainees.
• Work with internal and external stakeholders to ensure training interventions are timely and support the needs of the business.
• Provide regular reports detailing training impact.
• Other duties as assigned.

Learning and Development Consultant

Events

• Develops and motivates employees by means of strong communication, timely feedback, valuable coaching, and well-written and meaningful performance reviews.
• Manages day-to-day business operations by monitoring current inventory levels and future forecasts to ensure adequate staffing to meet or exceed customer-specific SLA requirements.
• Actively identifies ways to continually create a work environment where employees feel highly valued and engaged.
• Conducts regular 1-on-1 sessions with each employee and regularly communicates with team via staff meetings and/or team huddles.
• Works with leader and Human Resources to address any sensitive employee performance and/or behavior issues in a timely manner.
• Tracks attendance and tardiness; provides progressive discipline for attendance, performance, and/or behavior issues.
• Develops and strengthens working relationships with other internal departments, customers, and third-party vendors.
• Serves as a change-agent in helping to implement process and/or organizational change efforts across the department.
• Independently engages in service recovery activities by addressing escalated customer issues in person, over the phone, or via email.
• Grows understanding of direct reports' tasks and assists weekly with Data Entry, Mailroom, and Evidence Package support.
• Perform other duties as assigned.

Supervisor, Operations – Event Processing

People Operations

• Verra Mobility is a global leader in smart mobility developing technology-enabled solutions for safe cities, tolling, and connected systems.
• Design, deploy, and analyze onboarding, exit, and engagement surveys using tools such as Viva Glint and Great Place to Work® Emprising™; deliver actionable insights to improve engagement.
• Manage recognition strategy and platform (AwardCo) to drive adoption and reinforce culture and values.
• Establish and oversee charitable giving programs, budgets, donations, and volunteer engagement.
• Translate survey and program data into clear recommendations and partner with leaders and HRBPs to drive continuous improvement.
• Maintain and enhance engagement, recognition, and giving platforms; partner with HR Shared Services, HRIS, IT, and vendors for troubleshooting and integrations.
• Collaborate cross-functionally with Employee Communications, HR leadership, HR Business Partners, Talent Management, Total Rewards, HRIS, People Analytics, and IT.
• Report to the Senior Director of People Experience and measure success by program impact and alignment with Verra Mobility core values.

Senior People Experience Strategist

• Manage the end-to-end implementation of contracted technical programs and ensure timely delivery
• Track status of all assigned programs/projects and provide status reports to management
• Work with different stakeholders to manage customer expectations and maintain alignment
• Create and manage project plans, communicate schedules with stakeholders, and ensure successful delivery of projects and tickets
• Actively manage risks, issues, actions, and dependencies through closure
• Partner with cross-functional project teams and Account Management to deliver programs on time, on budget, and per contract
• Compile, track, and report on project financials throughout project lifecycle
• Work collaboratively in a geographically distributed team and adhere to Agile software development processes
• Perform other duties as required.

Pre-sales Engineer

• The Senior Presales Engineer will serve as the primary ambassador and expert for our innovative solutions designed to enhance school transportation safety.
• This hybrid role combines sales support with a product mindset, focusing on implementing and continuously improving our GTM strategy, demo, and pilot processes.
• The Solutions Consultant will take learnings from client engagement and tradeshows to drive initiatives that ensure success in our GTM strategy and pilot process.
• This role requires exceptional communication skills and strategic insight to build connections with clients and stakeholders, ensuring our solutions meet their needs and exceed expectations
• Job Duties:
• Product Expertise:
• Develop and maintain comprehensive knowledge of the School Bus Arm product, including technical specifications and competitive landscape
• Stay informed about advancements in technology and regulations related to school transportation safety
• Develop sales enablement materials and conduct internal training sessions to keep team updated on product features, competitive insights, product positioning, market trends, and industry best practices.
• Collaborate with cross-functional teams to provide insights on client needs and potential product enhancements.
• Client Engagement and Enablement:
• Conduct assessments to understand client needs, pain points, and logistical challenges in school transportation and student safety.
• Provide tailored solution recommendations that align with client requirements and enhance safety measures.
• Build and maintain strong relationships with key stakeholders to ensure ongoing communication and trust.
• Gather and document client feedback for continuous improvement of products and services.
• Support sales, account management, and customer success teams with client demos, pilots, training, and onboarding.
• Own our pilot and demo process, partnering with sales, marketing, government relations, and product management to optimize our GTM strategy and develop scalable solutions.
• Solution Development:
• Collaborate with cross-functional teams, including sales, engineering, and product management, and client support to design customized solutions.
• Assist in drafting detailed project proposals that outline deliverables, timelines, and pricing structure.
• Ensure solutions are aligned with client objectives and industry standards, highlighting the unique benefits of the automated enforcement School Bus Stop Arm product.
• Participate in brainstorming sessions to identify innovative approaches to meet client needs.
• Product Solution Representative:
• Serve as the primary representative for the School Bus Stop Arm product at trade shows, conventions, and industry events.
• Prepare and deliver engaging presentations and product demonstrations to showcase the benefits of the product.
• Network with industry professionals to identify potential clients or partners and gather market insights.
• Collect feedback from event participants to inform product development and marketing strategies.

Senior Presales Consultant

Product Manager

• Lead the Commercial Services product portfolio with P&L accountability for product strategy, market success, and customer adoption, working in close partnership with Business Operations, Engineering, and other matrixed leaders.
• Set the vision and strategy for the portfolio, ensuring a customer-first, data-driven, and AI-enabled approach to drive growth, profitability, and market differentiation.
• Champion innovation by working with engineering and operations teams to integrate AI, automation, and modern cloud-based platforms that enhance product capabilities, streamline workflows, and deliver superior customer experiences.
• Own the product management function end-to-end — from market sensing and competitive intelligence to roadmap development, business case creation, pricing strategy, and launch execution.
• Collaborate with program management to ensure initiatives are appropriately resourced, delivered on-time/on-budget, and continuously optimized, with transparent stakeholder communications.
• Drive commercial strategy in partnership with Sales, Marketing, and Customer Operations to maximize ROI, customer adoption, and long-term retention.
• Implement portfolio planning discipline, including:
• Voice of Customer (VoC) programs
• Market opportunity assessments
• Make/buy/partner decisions
• Stage-gate governance and agile execution
• Continuous lifecycle management with a focus on product-market fit and scalability
• Contribute to monthly and quarterly P&L reviews, forecast accuracy, and performance tracking.
• Foster a high-performance culture — attracting, developing, and retaining top product talent, while ensuring inclusiveness, collaboration, and high engagement across all locations.

Vice President, Product Management

Operations

• The Operations Technician role provides remote support and incident management for 4 of the VCC pillars using device troubleshooting, photographic evaluation, and performance optimization.
• This position will require strong attention to detail, a high level of quality, strong problem-solving skills, dependability and demonstrated priority and time management skills.
• This position is part of our Field Service Organization.
• Troubleshoot and provide corrective action via a web-based repair program or direct communication with a field service technician(s)
• Manage and correlate multiple events to a single incident
• Work with multiple internal and external teams to restore service in a timely manner
• Communicate with customers and internal teams throughout an incident/repair
• Provide expert work order management through driving, following up and closure of assigned trouble tickets.
• Adhere to customer-specific procedures and Service Level Agreements (SLA) as well as team KPI’s
• Ability to work in a fast-paced operational environment
• Able to recognize issues/defects that will impact implementation and monitoring
• Make recommendations based on customer expectations
• Effectively manage customer expectations (status and clear description of activities)
• Ability to work independently with minimal supervision
• Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities
• Ability to learn in an 'on-the-job' training environment
• Ability to work all shifts in a 7x24x365 environment including rotating on call coverage
• Review of existing Red-Light Camera locations, including still images and video (pre and post process) to ensure the equipment is working properly and captured images are of the highest quality