Verra Mobility

Product Manager

• Own the problem, drive discovery
• Lead continuous customer discovery, including interviews, ride-alongs, and data analysis, to validate problems and pressure-test solutions before committing to build.
• Frame customer and business problems with clarity and evidence, ensuring the team works on what truly matters.
• Define and maintain a prioritized roadmap grounded in measurable outcomes, rather than a feature wish list.
• Balance user needs, business objectives, and technical feasibility, using sound judgment and solid product sense.
• Partner early with Legal, Compliance, and Operations functions to shape viable solutions.
• Own the problem end-to-end, make tough prioritization calls, document your reasoning and outcomes.
• Guide delivery and build trust with your squad
• Partner closely with your technical lead and engineering team, creating context, removing ambiguity, and enabling the squad to move with speed and confidence.
• Collaborate closely with your design lead to ensure solutions are not just technically sound but also user centered.
• Write crisp, outcome-oriented briefs and acceptance criteria; avoid over-specifying how and focus on why and what success looks like.
• Leverage AI tools to accelerate discovery synthesis, documentation, and delivery workflows.
• Share your approach to discovery and product thinking with peers, contributing to a growing product practice.
• Connect product to commercial impact
• Develop a working understanding of how T&R products drive revenue, retention, and operational efficiency for our commercial customers.
• Contribute to go-to-market strategy by informing pricing, positioning, and launch readiness in close collaboration with commercial teams.
• Define and track success metrics that link customer outcomes to business performance.
• Serve as the internal expert on your product area trusted by sales, operations, and leadership.

Operations

• Develops and motivates employees by means of strong communication, timely feedback, valuable coaching, and well-written and meaningful performance reviews.
• Manages day-to-day business operations by monitoring current inventory levels and future forecasts to ensure adequate staffing to meet or exceed customer-specific SLA requirements.
• Actively identifies ways to continually create a work environment where employees feel highly valued and engaged.
• Conducts regular 1-on-1 sessions with each employee while also regularly communicating with their team via ongoing staff meetings and/or team huddles.
• Works with leader and Human Resources to address any sensitive employee performance and/or behavior issues in a very timely manner.
• Tracking attendance and tardiness; provides progressive discipline for attendance, performance, and/or behavior issues.
• Develops and continually strengthens working relationships with other internal departments, customers, and third-party vendors.
• Serves as a change-agent in helping to implement process and/or organizational change efforts across the department.
• Independently engages in service recovery activities by addressing escalated customer issues either in person, over the phone, or via email communications.
• Grows a strong understanding of the tasks and responsibilities of their direct reports and is capable of assisting in these tasks weekly, including but not limited to: Data Entry, Mailroom, and Evidence Package support.
• Perform other duties as assigned.

Operations Supervisor

Customer Success Manager

• Maintain excellent professional relationships with clients and be actively involved in providing a positive customer service
• Formulate long term client partnerships that deliver both financial and operational benefits for both organizations
• Lead recurring client meetings and ensure that all follow-up items are addressed
• Effectively interact with clients on regular and ad hoc basis
• Build and develop revenue streams within our existing client base
• Collaborate with other departments to resolve service delivery issues impacting contractual obligations
• Maintain a detailed understanding of how products are configured for clients and understand cross-service system logic and functionality
• Serve as primary point of contact for all client communication and oversight; own overall client satisfaction and proactively identify opportunities and work with management to optimize, retain and upsell business
• Understand and maintain client health with respect to AR balance, account reconciliation, overdue revenue recovery, and invoice accuracy
• Effectively communicate in a fast-paced, team-oriented environment with shifting priorities introduced through many mediums
• Efficiently manage time and deadlines while balancing multiple priorities internally and externally
• Oversee project campaign execution to ensure all requirements are met; document and measure project progress and communicate effectively both internally and externally
• Review and approve the release of software changes and participate in UAT testing
• Educate and guide new and existing clients on industry best practices
• Onboard new clients or new products and proactively address areas where improvement is needed
• Monitor and analyze client performance, recognize anomalies and raise awareness to management
• Think critically, develop potential solutions, and effectively communicate to impacted parties
• Very strong working knowledge of entire Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Review and deliver monthly settlement files and reporting to the client

Client Success Manager

• Responsible for remote troubleshooting, site and roadside monitoring and general uptime for devices managed by the VCC.
• Dedicate to keeping clients roadside network devices online and operating at peak efficiency.
• Demonstrate drive to find work, seek out problems and ensure Ops techs are meeting standards and expectations.
• Work on difficult and complex issues, find technical solutions for undefined issues.
• Be a key or lead member of the dynamic response team.
• Adapt role and responsibility with the needs of the unit or area assigned to.

Senior Operations Technician

• Ensure compliance with company policies and regulatory requirements.
• Maintain accurate and detailed records of all account documentation.
• Communicate effectively with advisors to resolve any discrepancies or issues.
• Coordinate with the VCC Support teams, including Manager, Supervisors, and technicians in daily activities for remote technical support verifications, downtime reporting, and verification and tracking of remote equipment.
• Maintain VCCs documentation and databases with meticulous dedication to ensure our records are accurate and up to date.
• Ability to work all shifts in a 7x24x365 environment including rotating on call coverage
• Review of existing Red-Light Camera locations, including still images and video (pre and post process) to ensure the equipment is working properly and captured images are of the highest quality
• Ability to work in a fast-paced operational environment.
• Ability to work independently with minimal supervision.
• Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities.
• Ability to learn in an 'on-the-job' training environment.
• Participates in planning, daily stand-ups, backlogs sessions.
• Performs other duties and/or special projects as assigned.
• Identifies areas of opportunity to improve our service offering.
• Adhere to customer-specific procedures and Service Level Agreements (SLA) as well as team KPI’s.
• Ability and willingness to learn new things, particularly new technology.
• Provide expert work order management through driving, following up and closure of assigned trouble tickets.

Product Manager

Operations Supervisor

Client Success Manager

Client Success Manager

Senior Operations Technician

Operations Technician I