Client Success Manager

Verra Mobility

Client Success Manager at Verra Mobility responsible for providing a positive client experience. Building relationships and resolving challenges effectively for client satisfaction.

Posted 6/4/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Maintain excellent professional relationships with clients and be actively involved in providing a positive customer service
Formulate long term client partnerships that deliver both financial and operational benefits for both organizations
Lead recurring client meetings and ensure that all follow-up items are addressed
Effectively interact with clients on regular and ad hoc basis
Build and develop revenue streams within our existing client base
Collaborate with other departments to resolve service delivery issues impacting contractual obligations
Maintain a detailed understanding of how products are configured for clients and understand cross-service system logic and functionality
Serve as primary point of contact for all client communication and oversight; own overall client satisfaction and proactively identify opportunities and work with management to optimize, retain and upsell business
Understand and maintain client health with respect to AR balance, account reconciliation, overdue revenue recovery, and invoice accuracy
Effectively communicate in a fast-paced, team-oriented environment with shifting priorities introduced through many mediums
Efficiently manage time and deadlines while balancing multiple priorities internally and externally
Oversee project campaign execution to ensure all requirements are met; document and measure project progress and communicate effectively both internally and externally
Review and approve the release of software changes and participate in UAT testing
Educate and guide new and existing clients on industry best practices
Onboard new clients or new products and proactively address areas where improvement is needed
Monitor and analyze client performance, recognize anomalies and raise awareness to management
Think critically, develop potential solutions, and effectively communicate to impacted parties
Very strong working knowledge of entire Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
Review and deliver monthly settlement files and reporting to the client

Requirements

What you’ll need

Bachelor's degree preferred, or an equivalent combination of education, training and experience is required.
3-5 years' experience in a customer-facing environment, account management or similar role.
Must be detail-oriented with the ability to multi-task in a fast-paced environment.
Excellent written and verbal communication skills are required.
Very strong working knowledge of entire Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
Experienced in compiling, documenting, and communicating client requirements to internal stakeholders.
Thrives in a dynamic, fast-paced, high-growth work environment.
Excellent organizational, analytical and negotiation skills.
Excellent problem solver; ability to define problems, collect data, establish facts and draw valid conclusions.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account reconciliationinvoice accuracyUAT testingproject campaign executiondata analysisclient performance monitoringproblem solvingdocumentationmulti-taskingcustomer service

Soft Skills

communicationorganizational skillsanalytical skillsnegotiation skillscritical thinkingtime managementrelationship buildingteam collaborationadaptabilitydetail-oriented

Certifications

Bachelor's degree