Senior Operations Technician

Verra Mobility

Senior Operations Technician providing remote technical support for roadside monitoring across the United States and parts of Canada. Ensuring devices are operational and troubleshooting issues effectively.

Posted 5/30/2026full-timeRemote • Arizona • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

Python

About the role

Key responsibilities & impact

Responsible for remote troubleshooting, site and roadside monitoring and general uptime for devices managed by the VCC.
Dedicate to keeping clients roadside network devices online and operating at peak efficiency.
Demonstrate drive to find work, seek out problems and ensure Ops techs are meeting standards and expectations.
Work on difficult and complex issues, find technical solutions for undefined issues.
Be a key or lead member of the dynamic response team.
Adapt role and responsibility with the needs of the unit or area assigned to.

Requirements

What you’ll need

Bachelor’s degree or Associate’s degree in information technology, computer science or closely related field
Five (5) years’ experience in Operations, Remote Troubleshooting OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
Preferred Agile Scrum Certification which could be Scrum Master, Product Owner or Scrum Fundamentals
Preferred experience in Scripting or Programming Languages such as PowerShell, Visual Basic, or Python.
Demonstrated knowledge of Verra Mobility Roadside Products and a thorough understanding of the technical complexity for one or more product lines.
Demonstrated knowledge of computing and data troubleshooting
Demonstrated knowledge of network and remote system troubleshooting
Demonstrated knowledge of data management and information technologies
Experience in accurately and reliably interpreting data for determining appropriate action.
Experience in managing multiple priorities.
Preferred Advanced skill and experience with Microsoft Suite including Word, Excel, PowerPoint and Addition suite applications like Power BI Pro, Viso and Outlook.
Successful completion of the Nlets fingerprinting background assessment.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

remote troubleshootingdata managementnetwork troubleshootingscriptingPowerShellVisual BasicPythondata interpretationMicrosoft SuitePower BI Pro

Soft Skills

problem-solvingadaptabilityteam leadershipcommunicationtime managementattention to detailclient focusdriveoperational standardsmulti-tasking

Certifications

Agile Scrum CertificationScrum MasterProduct OwnerScrum Fundamentals