Operations Technician I

Verra Mobility

Operations Technician responsible for providing technical support and monitoring roadside network devices for Verra Mobility. Involves fast-paced operational tasks and independent troubleshooting in a remote setup.

Posted 5/30/2026full-timeRemote • Arizona • 🇺🇸 United StatesJuniorMid-LevelWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ScriptingPowerShellVisual BasicPythonData troubleshootingNetwork troubleshootingData managementInformation technologiesWork order managementTechnical support

Soft Skills

Effective communicationIndependenceTime managementAbility to learnAttention to detailProblem-solvingAdaptabilityTeam collaborationMulti-taskingCustomer service

Tools & Technologies

Microsoft SuitePower BI ProVisioOutlookRemote equipmentVCC documentationDatabasesTicket administrationService Level Agreements (SLA)KPI tracking

Certifications & Qualifications

Agile Scrum CertificationScrum MasterProduct OwnerScrum FundamentalsNlets fingerprinting background assessment

Industry Keywords

ComplianceRegulatory requirementsOperational environmentRemote troubleshootingAccount documentationDiscrepancy resolutionTechnical support verificationsFast-paced environmentOn-the-job trainingService offering improvement

Tech Stack

Tools & technologies

Python

About the role

Key responsibilities & impact

Ensure compliance with company policies and regulatory requirements.
Maintain accurate and detailed records of all account documentation.
Communicate effectively with advisors to resolve any discrepancies or issues.
Coordinate with the VCC Support teams, including Manager, Supervisors, and technicians in daily activities for remote technical support verifications, downtime reporting, and verification and tracking of remote equipment.
Maintain VCCs documentation and databases with meticulous dedication to ensure our records are accurate and up to date.
Ability to work all shifts in a 7x24x365 environment including rotating on call coverage
Review of existing Red-Light Camera locations, including still images and video (pre and post process) to ensure the equipment is working properly and captured images are of the highest quality
Ability to work in a fast-paced operational environment.
Ability to work independently with minimal supervision.
Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities.
Ability to learn in an 'on-the-job' training environment.
Participates in planning, daily stand-ups, backlogs sessions.
Performs other duties and/or special projects as assigned.
Identifies areas of opportunity to improve our service offering.
Adhere to customer-specific procedures and Service Level Agreements (SLA) as well as team KPI’s.
Ability and willingness to learn new things, particularly new technology.
Provide expert work order management through driving, following up and closure of assigned trouble tickets.

Requirements

What you’ll need

Preferred Bachelor’s degree or Associate’s degree in information technology, computer science or closely related field and/or two (2) years’ experience in Operations, Remote Troubleshooting OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
Preferred Agile Scrum Certification which could be Scrum Master, Product Owner or Scrum Fundamentals
Preferred experience in Scripting or Programming Languages such as PowerShell, Visual Basic, or Python.
Demonstrated knowledge of computing and data troubleshooting
Demonstrated knowledge of network and remote system troubleshooting
Demonstrated knowledge of data management and information technologies
Experience in accurately and reliably interpreting data for determining appropriate action.
Experience in managing multiple priorities.
Preferred Advanced skill and experience with Microsoft Suite including Word, Excel, PowerPoint and Addition suite applications like Power BI Pro, Viso and Outlook.
Successful completion of the Nlets fingerprinting background assessment.

Benefits

Comp & perks

Verra Mobility Values
24-hour 7 day a week operation
Fast and reliable troubleshooting and monitoring for devices