Verra Mobility

Events

• Develops and motivates employees by means of strong communication, timely feedback, valuable coaching, and well-written and meaningful performance reviews.
• Manages day-to-day business operations by monitoring current inventory levels and future forecasts to ensure adequate staffing to meet or exceed customer-specific SLA requirements.
• Actively identifies ways to continually create a work environment where employees feel highly valued and engaged.
• Conducts regular 1-on-1 sessions with each employee and regularly communicates with team via staff meetings and/or team huddles.
• Works with leader and Human Resources to address any sensitive employee performance and/or behavior issues in a timely manner.
• Tracks attendance and tardiness; provides progressive discipline for attendance, performance, and/or behavior issues.
• Develops and strengthens working relationships with other internal departments, customers, and third-party vendors.
• Serves as a change-agent in helping to implement process and/or organizational change efforts across the department.
• Independently engages in service recovery activities by addressing escalated customer issues in person, over the phone, or via email.
• Grows understanding of direct reports' tasks and assists weekly with Data Entry, Mailroom, and Evidence Package support.
• Perform other duties as assigned.

Supervisor, Operations – Event Processing

Project Manager

• Manage the end-to-end implementation of contracted technical programs and ensure timely delivery
• Track status of all assigned programs/projects and provide status reports to management
• Work with different stakeholders to manage customer expectations and maintain alignment
• Create and manage project plans, communicate schedules with stakeholders, and ensure successful delivery of projects and tickets
• Actively manage risks, issues, actions, and dependencies through closure
• Partner with cross-functional project teams and Account Management to deliver programs on time, on budget, and per contract
• Compile, track, and report on project financials throughout project lifecycle
• Work collaboratively in a geographically distributed team and adhere to Agile software development processes
• Perform other duties as required.

People Operations

• Verra Mobility is a global leader in smart mobility developing technology-enabled solutions for safe cities, tolling, and connected systems.
• Design, deploy, and analyze onboarding, exit, and engagement surveys using tools such as Viva Glint and Great Place to Work® Emprising™; deliver actionable insights to improve engagement.
• Manage recognition strategy and platform (AwardCo) to drive adoption and reinforce culture and values.
• Establish and oversee charitable giving programs, budgets, donations, and volunteer engagement.
• Translate survey and program data into clear recommendations and partner with leaders and HRBPs to drive continuous improvement.
• Maintain and enhance engagement, recognition, and giving platforms; partner with HR Shared Services, HRIS, IT, and vendors for troubleshooting and integrations.
• Collaborate cross-functionally with Employee Communications, HR leadership, HR Business Partners, Talent Management, Total Rewards, HRIS, People Analytics, and IT.
• Report to the Senior Director of People Experience and measure success by program impact and alignment with Verra Mobility core values.

Senior People Experience Strategist

Pre-sales Engineer

• The Senior Presales Engineer will serve as the primary ambassador and expert for our innovative solutions designed to enhance school transportation safety.
• This hybrid role combines sales support with a product mindset, focusing on implementing and continuously improving our GTM strategy, demo, and pilot processes.
• The Solutions Consultant will take learnings from client engagement and tradeshows to drive initiatives that ensure success in our GTM strategy and pilot process.
• This role requires exceptional communication skills and strategic insight to build connections with clients and stakeholders, ensuring our solutions meet their needs and exceed expectations
• Job Duties:
• Product Expertise:
• Develop and maintain comprehensive knowledge of the School Bus Arm product, including technical specifications and competitive landscape
• Stay informed about advancements in technology and regulations related to school transportation safety
• Develop sales enablement materials and conduct internal training sessions to keep team updated on product features, competitive insights, product positioning, market trends, and industry best practices.
• Collaborate with cross-functional teams to provide insights on client needs and potential product enhancements.
• Client Engagement and Enablement:
• Conduct assessments to understand client needs, pain points, and logistical challenges in school transportation and student safety.
• Provide tailored solution recommendations that align with client requirements and enhance safety measures.
• Build and maintain strong relationships with key stakeholders to ensure ongoing communication and trust.
• Gather and document client feedback for continuous improvement of products and services.
• Support sales, account management, and customer success teams with client demos, pilots, training, and onboarding.
• Own our pilot and demo process, partnering with sales, marketing, government relations, and product management to optimize our GTM strategy and develop scalable solutions.
• Solution Development:
• Collaborate with cross-functional teams, including sales, engineering, and product management, and client support to design customized solutions.
• Assist in drafting detailed project proposals that outline deliverables, timelines, and pricing structure.
• Ensure solutions are aligned with client objectives and industry standards, highlighting the unique benefits of the automated enforcement School Bus Stop Arm product.
• Participate in brainstorming sessions to identify innovative approaches to meet client needs.
• Product Solution Representative:
• Serve as the primary representative for the School Bus Stop Arm product at trade shows, conventions, and industry events.
• Prepare and deliver engaging presentations and product demonstrations to showcase the benefits of the product.
• Network with industry professionals to identify potential clients or partners and gather market insights.
• Collect feedback from event participants to inform product development and marketing strategies.

Senior Presales Consultant

Operations

• The Operations Technician role provides remote support and incident management for 4 of the VCC pillars using device troubleshooting, photographic evaluation, and performance optimization.
• This position will require strong attention to detail, a high level of quality, strong problem-solving skills, dependability and demonstrated priority and time management skills.
• This position is part of our Field Service Organization.
• Troubleshoot and provide corrective action via a web-based repair program or direct communication with a field service technician(s)
• Manage and correlate multiple events to a single incident
• Work with multiple internal and external teams to restore service in a timely manner
• Communicate with customers and internal teams throughout an incident/repair
• Provide expert work order management through driving, following up and closure of assigned trouble tickets.
• Adhere to customer-specific procedures and Service Level Agreements (SLA) as well as team KPI’s
• Ability to work in a fast-paced operational environment
• Able to recognize issues/defects that will impact implementation and monitoring
• Make recommendations based on customer expectations
• Effectively manage customer expectations (status and clear description of activities)
• Ability to work independently with minimal supervision
• Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities
• Ability to learn in an 'on-the-job' training environment
• Ability to work all shifts in a 7x24x365 environment including rotating on call coverage
• Review of existing Red-Light Camera locations, including still images and video (pre and post process) to ensure the equipment is working properly and captured images are of the highest quality

Operations Technician

Product Manager

• Lead the Commercial Services product portfolio with P&L accountability for product strategy, market success, and customer adoption, working in close partnership with Business Operations, Engineering, and other matrixed leaders.
• Set the vision and strategy for the portfolio, ensuring a customer-first, data-driven, and AI-enabled approach to drive growth, profitability, and market differentiation.
• Champion innovation by working with engineering and operations teams to integrate AI, automation, and modern cloud-based platforms that enhance product capabilities, streamline workflows, and deliver superior customer experiences.
• Own the product management function end-to-end — from market sensing and competitive intelligence to roadmap development, business case creation, pricing strategy, and launch execution.
• Collaborate with program management to ensure initiatives are appropriately resourced, delivered on-time/on-budget, and continuously optimized, with transparent stakeholder communications.
• Drive commercial strategy in partnership with Sales, Marketing, and Customer Operations to maximize ROI, customer adoption, and long-term retention.
• Implement portfolio planning discipline, including:
• Voice of Customer (VoC) programs
• Market opportunity assessments
• Make/buy/partner decisions
• Stage-gate governance and agile execution
• Continuous lifecycle management with a focus on product-market fit and scalability
• Contribute to monthly and quarterly P&L reviews, forecast accuracy, and performance tracking.
• Foster a high-performance culture — attracting, developing, and retaining top product talent, while ensuring inclusiveness, collaboration, and high engagement across all locations.

Supervisor, Operations – Event Processing

Project Manager

Senior People Experience Strategist

Senior Presales Consultant

Operations Technician

Vice President, Product Management