Marketing Executive
ZURU
Service Manager
Schneider Packaging Equipment, A Pacteon Company
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteSalary
💰 $85,000 - $130,000 per year
Job Level
Mid-LevelSenior
About the role
- Effectively collaborate with internal stakeholders to supply best-in-class customer service to our end users and integrators.
- Grow Service Revenues through pro-active initiatives including but not limited to Predictive Maintenance, Preventative Maintenance and Training.
- Meet Pacteon’s quality standards while maintaining working knowledge of relevant technologies and best practices.
- Mentoring, motivating and training of the service technicians to achieve First Time Fix on service orders
- Optimize our customer experience collaborative training and solution-based customer support.
- Create and communicate tailored build plans for both customers and technicians.
- Review trip reports and utilize these reports to drive solutions to continuously improve customer experience.
- Serve as primary point of contact for our customers on new machine installations and startups.
- Ensure an effective schedule is maintained for field service personnel.
- Ensure all Build Plans are comprehensive and communicated with both Technicians and Customers to properly set expectations.
- Support all internal and external customer meetings.
- Support recruitment and training an effective team of service technicians.
- Maintain 3rd party field service training program across spectrum of all Pacteon products.
- Assist customers and technicians with troubleshooting, debugging, documentation, and field service issues as required.
- Drive collaborative culture to support best-in-class customer service organization.
- Support development of collaborative robot sales.
- Travel required may include field support for customers to ensure satisfactory operation of machines, vendor support, training and/or trade show support. Approximately 25-50%.
- Must maintain a valid enhanced driver’s license and/or passport for travel.
- Perform other related duties as assigned by management.
Requirements
- At least 3 years of relevant management experience.
- Technical background with relevant experience in packaging machinery or equivalent.
- Effective problem-solving skills.
- Proven ability to work in a cross functional team environment.
- Ability to thrive in a fast paced, ever changing team environment.
- Highly effective time management and personal organization.
- Excellent communication skills including conflict management.
- Demonstrated strong attention to detail while multi-tasking to achieve quality, timely completion of tasks.
- Ability to operate a computer.
- A “Results Oriented” attitude coupled with a strong sense of accountability.
- Change Management
- Growth Orientation
