Customer Service Agent
Be Global E-commerce Corporation
Ecommerce Customer Service Representative
Manhead
part-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Answer general customer inquiries via Gorgias or other designated Customer Service platforms.
- Address questions related to orders, shipping, product availability, returns, and general policies.
- Communicate ongoing issues, trends, or customer pain points to the broader Customer Service and Ecommerce teams.
- Collaborate with third-party logistics partner Shipbob to identify, escalate, and resolve incorrect or problematic orders.
- Maintain responsiveness to meet established response time SLAs as directed by the Customer Support Manager.
- Provide additional support during high-volume sales periods, product drops, album launches, and holiday seasons (e.g., Black Friday, Christmas).
- Stay informed on new product launches, promotions, and site changes to provide accurate information to customers.
- Document customer interactions and resolutions accurately within internal systems.
- Maintain a positive, empathetic, and solution-oriented approach in all customer interactions.
Requirements
- Strong written communication skills and attention to detail.
- Excellent interpersonal skills; ability to handle challenging customer interactions with patience, professionalism, and empathy.
- Ability to work independently, manage time effectively, and prioritize workload.
- Familiarity with Gorgias, Shopify, or similar ecommerce/customer service platforms is a plus.
- Comfortable working in a remote environment with team collaboration tools (e.g., Slack, Zoom, Google Workspace).
- Previous experience in ecommerce customer service, especially in the music/entertainment merchandise industry, is highly desirable.
- Availability during peak sales windows and weekends may occasionally be required.
- Access to reliable internet and communication tools.
