Lead Clinical Specialist, CRM
Abbott
Customer Success Manager
CivicPlus
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $47,400 - $65,400 per year
Job Level
Junior
About the role
- The Customer Success Manager plays a critical role in customer retention and satisfaction by effectively communicating our corporate value proposition to assist in driving new functionality and community engagement to existing customers.
- This role is responsible for maintaining ongoing relationships with customers by providing detailed knowledge and understanding on how to best use CivicPlus products.
- This role is also responsible for educating customers on usability of current functionality, possibilities for engaging citizens, new module availability, opportunity generation, and leading a variety of virtual customer meetings.
- Maintain the retention of our existing customer base with a high level of satisfaction.
- You will clearly and succinctly communicate our company’s value proposition through remote meetings, phone calls, and emails.
- Additionally, you will perform demonstrations of modules or new functionality, provide customers with resources to promote best practices for product use, and identify new sales opportunities during customer interactions.
- You will complete communications with assigned customers within the required timeframe , analyze and compile accurate responses for customer requests, and act as an escalation point for customer feedback or concerns.
- Other duties may be assigned as needed.
- If you are passionate about customer success and thrive in a dynamic environment, we would love to hear from you!
Requirements
- 1 – 2 years of applicable experience
- High School Diploma or equivalent
- Strong persuasive, analytical and interpersonal skills.
- Strong and consistent phone presence.
- Customer-focused with ability to anticipate customer needs and concerns.
- Ability to prioritize multiple tasks / deadlines.
- Must have professional level written and oral communication skills.
- Ability to have tough conversations that balance the needs of our customers and company.
