CivicPlus

Customer Success Manager

CivicPlus

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $47,400 - $65,400 per year

Job Level

Junior

About the role

  • The Customer Success Manager plays a critical role in customer retention and satisfaction by effectively communicating our corporate value proposition to assist in driving new functionality and community engagement to existing customers.
  • This role is responsible for maintaining ongoing relationships with customers by providing detailed knowledge and understanding on how to best use CivicPlus products.
  • This role is also responsible for educating customers on usability of current functionality, possibilities for engaging citizens, new module availability, opportunity generation, and leading a variety of virtual customer meetings.
  • Maintain the retention of our existing customer base with a high level of satisfaction.
  • You will clearly and succinctly communicate our company’s value proposition through remote meetings, phone calls, and emails.
  • Additionally, you will perform demonstrations of modules or new functionality, provide customers with resources to promote best practices for product use, and identify new sales opportunities during customer interactions.
  • You will complete communications with assigned customers within the required timeframe , analyze and compile accurate responses for customer requests, and act as an escalation point for customer feedback or concerns.
  • Other duties may be assigned as needed.
  • If you are passionate about customer success and thrive in a dynamic environment, we would love to hear from you!

Requirements

  • 1 – 2 years of applicable experience
  • High School Diploma or equivalent
  • Strong persuasive, analytical and interpersonal skills.
  • Strong and consistent phone presence.
  • Customer-focused with ability to anticipate customer needs and concerns.
  • Ability to prioritize multiple tasks / deadlines.
  • Must have professional level written and oral communication skills.
  • Ability to have tough conversations that balance the needs of our customers and company.