CivicPlus

Product Manager

• Own and articulate the product vision, strategy, and roadmap for Streamline CMS, ensuring alignment with company objectives, customer needs, and market opportunities.
• Build, prioritize, and maintain a roadmap informed by customer discovery, Voice of Customer inputs, product usage data, business priorities, and technical feasibility.
• Lead the end-to-end product lifecycle from discovery through delivery, launch, adoption, and ongoing iteration.
• Translate customer and business needs into clear product requirements, user stories, acceptance criteria, and prioritized backlogs.
• Partner closely with Engineering and Design to deliver high-quality, scalable solutions on time while balancing scope, risk, and dependencies.
• Make informed trade-offs across features, AI innovation, technical investments, integrations, and operational improvements to maximize customer and business impact.
• Ensure products meet security, accessibility, data privacy, and regulatory requirements applicable to local government clients.
• Conduct ongoing customer discovery, market research, and validation through experimentation and analysis of qualitative and quantitative data before and after launch.
• Serve as a trusted product advocate and advisor to customers, Sales, and internal stakeholders, including participation in customer meetings, demos, marketing events, and sales conversations as a product expert.
• Lead go-to-market activities, including launch planning, enablement, and post-launch optimization, in partnership with Product Marketing and go-to-market teams.
• Define, track, and analyze key product metrics related to adoption, engagement, retention, and business impact, using insights to drive continuous improvement.
• Pioneer AI-powered solutions that solve customer problems and can be leveraged or adopted across the broader product portfolio.
• Shape and influence the organization’s approach to AI capabilities by collaborating with engineering and product peers on strategy, feasibility, and best practices.
• Identify and drive opportunities for meaningful product-to-product integrations and partnerships that increase portfolio value and customer outcomes.
• Mentor and guide other product managers through collaboration, knowledge sharing, and informal coaching, modeling product management best practices.
• Act as a senior individual contributor who can provide guidance and decision support when directors are unavailable.
• Document product decisions, requirements, and outcomes to ensure transparency, alignment, and continuity across teams.
• Communicate product strategy, progress, risks, and results regularly to leadership and cross-functional stakeholders.
• Contribute to improving product management standards, processes, and tooling across the organization.
• Other duties as assigned by leadership.

Senior Product Manager

Implementation Specialist

• Manage and oversee customer implementation projects, coordinating efforts between customers and applicable CivicPlus departments
• Complete project scope documentation, create timelines, and help keep projects moving toward original timeline expectations
• Lead training sessions virtually and in person to prepare customers for successful maintenance and operation of their solution
• Oversee setup and configuration of software or systems to align with the client environment
• Manage small to medium-sized product-specific contracts
• Perform or coordinate add-ons as needed by product
• Demonstrate a confident understanding of contracts, statements of work, and related terminology, and communicate them effectively
• Participate in product improvement and review initiatives
• Maintain a high-level understanding of how CivicPlus products work together
• Support a strong customer experience throughout all project phases to drive successful delivery of assigned projects

Implementation Consultant

Account Executive

• Uncover business needs and communicate how technology will save them time and money
• Become an expert in the laws affecting districts operate online
• Source new leads and conduct outreach efforts
• Conduct virtual product demonstrations and negotiate deals
• Collaborate with customer support and product teams for continuous improvement

Account Executive, PDF Accessibility

Full-stack Engineer

• Analyze requirements and design innovative software solutions that enhance CivicPlus products
• Develop efficient, maintainable code using established best practices and current software patterns
• Read, understand, and debug code to resolve software issues and defects
• Build a deep understanding of the team’s architecture, deployment pipelines, and development processes
• Test and own software solutions throughout their lifecycle
• Actively participate as a full member of an Agile development team
• Mentor and train other developers
• Help ensure the team delivers high-quality, performant solutions aligned with industry best practices
• Stay current with evolving technologies and engineering best practices
• Contribute to the development and refinement of coding standards.

Senior Software Engineer

• Sell web-based software to local governments within the assigned territory
• Meet or exceed assigned territory goals
• Forecast business within the territory in a timely and accurate manner
• Work directly with lead-generation, account management, technical, and support staff to manage the totality of the buying cycle
• Generate new opportunities through a variety of prospecting activities within new logo accounts
• Maintain excellent documentation; attention to detail in reporting is essential
• Aggressively close new business through short- to mid-length sales cycles
• Develop consultative and trusted-advisor relationships with local governments within the assigned territory
• Lead and assist in presentations for new account acquisition
• Collaborate effectively with cross-functional teams to support team and company success

Enterprise Account Executive

• You’ll uncover their business needs and communicate how our cutting-edge technology will save them time, money, and mitigate potential litigation
• You’ll become an expert in the laws that affect how districts operate online, from transparency requirements to how users with disabilities can access content on their websites
• You’ll source new leads, conduct outreach efforts via email, telephone, and other avenues, conduct virtual product demonstrations, and negotiate to get the deal won
• You’ll collaborate with customer support and product teams to continuously improve the solutions based on the needs you’re seeing
• You’ll bring a strong knowledge, experience, grit, and analytical capabilities to CivicPlus
• You’ll crush your goals with the support of a passionate, humble, and get-it-done team