CivicPlus

Artificial Intelligence

• Serve as the primary intake point for all AI requests across the organization
• Conduct initial consultations (Quick Consults) to help requesters scope and refine their AI needs
• Triage incoming requests, assign appropriate tiers, and manage ticket workflow through completion
• Build and configure custom GPTs, agents, and AI integrations per approved specifications
• Execute permission grants (including Microsoft Graph/SharePoint) using established processes
• Provide first-line support for AI tools, troubleshooting routine issues and answering user questions
• Maintain the AI Usage Tracking Sheet, Approved GPT Patterns Library, and related documentation
• Prepare request summaries and technical assessments for AI Governance Committee review
• Research and evaluate new AI tools and vendors; gather information for procurement decisions
• Design, build, and maintain automated workflows using Salesforce Flow, Power Automate, n8n, Python, PowerShell, and similar tools
• Implement reliable, auditable automations to reduce manual effort and increase data accuracy
• Troubleshoot and optimize existing automations to ensure ongoing performance and scalability
• Collaborate with data engineers to design and enhance ETL processes and pipelines where needed

AI and Automation Administrator

Implementation Specialist

• Responsible for onboarding new customers and providing training to new users
• Handles level 1 onboarding cases/customer calls with a minimal to moderate level of assistance
• Manages the assigned workload of open onboarding cases
• Ability to move onboarding forward and complete 80% of their onboardings within 14 days of their target onboarding timeframe
• Maintains a minimum assigned average Customer Satisfaction Score (CSAT)
• Develops positive working relationships with Sales & Product Teams
• Clearly understands processes and executes proficiently
• Confident understanding of contracts and offered product packages and plan levels
• Gains an understanding of the various roles within our CS teams/Sales/Product

Implementation Specialist – DocAccess

Product Operations

• Lead coordination of critical incidents across Product and Technology, ensuring effective triage, escalation, and communication to restore services in alignment with severity models and response expectations.
• Manage end-to-end incident workflows from intake through resolution, including security risk assessment, cross-team coordination, and escalation to Security when needed.
• Facilitate post-incident reviews and root cause analyses (RCAs), documenting findings, tracking action items, and addressing recurring or systemic issues to reduce incident recurrence.
• Serve as the central operational point during high-priority incidents, maintaining situational awareness and providing clear updates to technical teams, business stakeholders, and leadership.
• Maintain and improve incident response processes, tooling, dashboards, and documentation to support consistent execution, operational readiness, and team onboarding.
• Partner with Product, Engineering, SRE, Security, and Product Operations leadership to strengthen operational resilience, reliability, and continuous improvement.
• Participate in on-call incident response coverage and other duties as assigned.

Senior Product Operations Manager

Application Engineer

• Perform security code reviews, threat modeling, and architecture reviews across all development projects as part of secure Software Development Lifecycle (SDLC).
• Collaborate with development teams to integrate secure design, secure coding standards, and security controls across the SDLC.
• Identify, track, and validate vulnerabilities and security defects from security testing and scanning, collaborating with development teams to inform and prioritize remediation within compliance timeline requirements.
• Coordinate external, independent penetration testing of production environments.
• Lead application security testing, including static, dynamic, and interactive application security testing (SAST, DAST, IAST).
• Serve as a subject matter expert on application security vulnerabilities (such as the OWASP Top 10) and emerging threats.
• Partner closely with organizational functions and key stakeholders to provide guidance, tooling, and training to development teams and ensure secure design principles are applied, risks are mitigated, and applications are resilient against modern threats.

Application Security Engineer

Security Analyst

• Maintain and update information security policies, standards, and procedures in alignment with modern cybersecurity frameworks and regulatory requirements, including GovRAMP, FedRAMP, ISO 27001, PCI DSS, and SOC 2.
• Maintain System Security Plans (SSPs) to ensure system boundaries, control implementations, and control inheritance accurately reflect the current state of production systems.
• Coordinate and manage internal and external compliance assessment activities, including audit planning, audit fieldwork coordination, evidence collection and preservation, and support of audit responses.
• Manage continuous monitoring activities, including tracking, updating, and reporting Plan of Actions and Milestones (POA&Ms) to support risk remediation and security posture communication.
• Support risk assessments and control gap analyses by identifying security and compliance deficiencies and collaborating with stakeholders to define remediation approaches.
• Define, track, and report key compliance metrics to measure program effectiveness and communicate compliance posture to leadership and governance committees.
• Partner closely with engineering, operations, and production teams to ensure security requirements are documented, implemented consistently, and remain audit-ready across systems.
• Develop and maintain audit-ready evidence repositories to support repeatable, efficient compliance assessments and reduce audit cycle time.
• Provide guidance to system owners and control owners on compliance expectations, documentation standards, and control implementation requirements.
• Other duties as assigned by leadership.

Information Security Compliance Analyst

Security Engineer

• Identify and translate inherent and residual risk through likelihood, impact, treatment plans, and ownership.
• Define and track risk and awareness key metrics to measure program effectiveness and communicate to leadership and governance committees.
• Conduct and manage enterprise information security risk assessment through recognized frameworks (including NIST 800-30) and maintain an information security risk register.
• Lead third-party security risk assessments for vendors, partners, and service providers through analysis of assurance documentation, security testing summaries, and security questionnaires.
• Maintain the information security risk register and third-party vendor risk inventory to track and monitor ongoing risks and approved exceptions.
• Develop and lead enterprise security awareness training, including phishing simulations and targeted role-based training for security education and reporting.
• Support internal and external security and compliance assessments through risk evidence and documentation.
• Partner closely with organizational functions and key stakeholders to understand and address organizational risks across systems and processes, and ensure security risks are understood, prioritized, and treated in alignment with organizational risk appetite.

Information Security Risk Analyst

Security Operations

• Configure, administer, and continuously tune security technologies to support prevention, detection, response, and recovery capabilities.
• Monitor security logs, alerts, and telemetry across on-premises and cloud environments; analyze anomalous activity and escalate or respond in accordance with established procedures.
• Investigate and respond to security alerts and incidents in production environments, performing threat hunting, root cause analysis, containment, eradication, and recovery activities.
• Maintain, update, and test incident response playbooks and procedures aligned with modern cybersecurity frameworks.
• Define, track, and report operational security metrics.

Security Operations Engineer

Account Executive

• Sell web-based software solutions to local governments within the assigned territory
• Meeting or exceeding assigned territory goals
• Forecasting business within the territory in a timely and accurate manner
• Work directly with lead-generation, technical and support staff to manage the totality of the buying cycle
• Qualification of potential opportunities
• Generate new opportunities through a variety of prospecting activities
• Maintain excellent documentation; attention to detail in reporting is essential
• Aggressively close new business through short- to mid-length sales cycles
• Develop consultative and “trusted advisor” status among local governments within the assigned territory

Account Executive – Recreation Management

Product Manager

• Own the product vision, strategy, and roadmap for a defined product or major product area.
• Ensure alignment between product strategy, company goals, customer needs, and market opportunities.
• Make informed trade-offs to maximize customer and business impact.
• Lead the end-to-end product lifecycle from discovery through delivery, launch, adoption, and iteration.
• Partner closely with Engineering and Design to deliver high quality solutions on time.
• Balance new feature development, technical investments, and operational improvements.
• Conduct ongoing customer discovery, Voice of Customer (VoC), and market research to identify needs, pain points, and opportunities.
• Validate solutions through research, experimentation, and data before and after launch.
• Collaborate with Engineering, Design, Marketing, Sales, Implementation and Customer Success to ensure successful delivery and adoption.
• Define, track, and analyze key product metrics related to adoption, engagement, retention, and business impact.
• Act as a senior individual contributor and role model for product management best practices.
• Mentor and support other product managers through collaboration and knowledge sharing.

Senior Product Manager

• Responsible for the management and oversight of customer projects
• Coordination of efforts between the customer and CivicPlus departments
• Completing project scope and creating timelines
• Coordinating training for successful maintenance/operation
• Ensuring the successful delivery of all assigned projects

Implementation Consultant

Business Development Rep

• Develop and own CivicPlus’ Higher Education growth strategy
• Identify emerging trends and translate market insights into actionable initiatives
• Lead enterprise-level sales efforts across Higher Education institutions
• Establish trusted advisor relationships with university executives
• Drive pipeline development and maintain accurate forecasting
• Represent CivicPlus at Higher Education conferences and cultivate strong relationships