CivicPlus

Account Executive

• Sell web-based software to local governments within the assigned territory
• Meet or exceed assigned territory goals
• Forecast business within the territory in a timely and accurate manner
• Work directly with lead-generation, account management, technical, and support staff to manage the totality of the buying cycle
• Generate new opportunities through a variety of prospecting activities within new logo accounts
• Maintain excellent documentation; attention to detail in reporting is essential
• Aggressively close new business through short- to mid-length sales cycles
• Develop consultative and trusted-advisor relationships with local governments within the assigned territory
• Lead and assist in presentations for new account acquisition
• Collaborate effectively with cross-functional teams to support team and company success

Enterprise Account Executive

• You’ll uncover their business needs and communicate how our cutting-edge technology will save them time, money, and mitigate potential litigation
• You’ll become an expert in the laws that affect how districts operate online, from transparency requirements to how users with disabilities can access content on their websites
• You’ll source new leads, conduct outreach efforts via email, telephone, and other avenues, conduct virtual product demonstrations, and negotiate to get the deal won
• You’ll collaborate with customer support and product teams to continuously improve the solutions based on the needs you’re seeing
• You’ll bring a strong knowledge, experience, grit, and analytical capabilities to CivicPlus
• You’ll crush your goals with the support of a passionate, humble, and get-it-done team

Account Executive, PDF Accessibility

Product Manager

• Own and articulate the multi-year product vision, strategy, and portfolio roadmap, aligning investments to company objectives, revenue targets, customer outcomes, and emerging market opportunities.
• Identify and incubate new market opportunities, adjacent offerings, and AI-enabled capabilities that expand total addressable market and create durable competitive advantage.
• Build, prioritize, and continuously refine a scalable roadmap informed by customer discovery, Voice of Customer insights, product analytics, revenue performance, and technical feasibility.
• Lead the end-to-end product lifecycle from discovery and business case development through delivery, launch, adoption, optimization, and retirement decisions.
• Translate complex customer, regulatory, and business requirements into clear product requirements, user stories, acceptance criteria, and prioritized backlogs.
• Partner with Engineering and Design to deliver secure, scalable, extensible solutions while making informed trade-offs across features, AI innovation, integrations, performance, and technical investments.
• Drive product-to-product integrations, partnerships, and platform capabilities that increase cross-sell, upsell, retention, and overall portfolio value.
• Ensure products meet applicable security, accessibility, data privacy, and regulatory standards required for local government clients.
• Own product revenue performance in partnership with Sales and Finance, contributing to pricing strategy, packaging, forecasting inputs, and pipeline acceleration efforts.
• Lead go-to-market strategy and execution in partnership with Product Marketing, Sales, and Customer Success, including positioning, enablement, launch planning, and post-launch performance optimization.
• Serve as a trusted product authority in customer engagements, executive briefings, marketing events, and sales cycles, providing expert guidance on product capabilities, roadmap direction, integrations, and AI strategy.
• Define and track key performance indicators including adoption, engagement, retention, ARR growth, margin impact, and customer satisfaction, using insights to drive continuous improvement.
• Jump into underperforming or strategically critical products to assess gaps, clarify strategy, realign roadmaps, and accelerate measurable outcomes.
• Pioneer AI-powered solutions that solve high-value customer problems and can be leveraged across the broader product portfolio.
• Mentor and coach other product managers, modeling strong discovery practices, data-driven prioritization, and executive-level communication.
• Contribute to and elevate product management standards, processes, tooling, and operating models across the organization.
• Communicate product strategy, risks, performance, and outcomes clearly and regularly to executive leadership and cross-functional stakeholders.
• Other duties as assigned by leadership.

Principal Product Manager

Recruitment

• Deliver proactive, efficient hiring strategies aligned to business goals, building a strong pipeline of high-quality talent
• Partner with leaders to define roles, source candidates, and lead the hiring process from intake through onboarding
• Manage both external recruiting and internal mobility efforts
• Drive sourcing strategies across job boards, social platforms, and other channels
• Maintain accurate candidate data in the ATS and ensure compliance with hiring regulations
• Support pre-employment screening and onboarding for a smooth candidate experience
• Contribute to projects and initiatives that strengthen the talent function
• Support offer development and negotiations with an understanding of candidate and business needs
• Apply working knowledge of employment laws (including EEO and ADA) to ensure compliant hiring practices
• Promote a culture of accountability, respect, and risk awareness
• Build and maintain professional networks to develop a diverse candidate pipeline
• Represent CivicPlus at networking events and career fairs (virtual and in-person)
• Support employee-focused practices with a foundational understanding of people advocacy principles

Talent Acquisition Specialist

Revenue Operations

• Design, build, and maintain AI-enabled tools, workflows, and internal automations that improve team efficiency and business outcomes.
• Partner with cross-functional stakeholders to identify high-value AI enablement use cases across product development, operations, support, and internal business functions.
• Develop integrations between AI services, internal systems, and third-party platforms using APIs, scripting, and automation frameworks.
• Translate business problems into scalable technical solutions, including prompts, orchestration logic, data pipelines, and supporting applications.
• Establish and follow best practices for responsible AI usage, including security, privacy, data handling, testing, monitoring, and documentation.
• Evaluate emerging AI tools, models, and platforms and recommend practical solutions aligned with CivicPlus needs and architecture.
• Collaborate with engineering and data teams to ensure reliable access to the data, services, and infrastructure needed to support AI-enabled solutions.
• Create and maintain documentation, technical standards, and reusable patterns that support sustainable AI adoption across teams.
• Troubleshoot and optimize existing AI automations and integrations to improve reliability, performance, cost-effectiveness, and user experience.
• Provide technical guidance, training, and enablement support to internal teams adopting AI-powered tools and workflows.
• Participate as a collaborative member of an Agile team and contribute to continuous improvement of engineering practices and delivery standards.
• Improve forecast inspection and deal follow-up quality through AI-augmented workflows.
• Reduce time sellers spend on follow-up, CRM hygiene, and deal-inspection prep.
• Build agentic and AI-augmented workflows in the Salesforce ecosystem within governance.
• Surface deal signal and risk to managers — consistently and on a cadence the team trusts.
• Support RevOps on process and system enablement; coordinate with the Salesforce ecosystem team to avoid duplicate work.
• Partner with Sales Enablement and SE leaders on AI-assisted enablement content and tools.
• Redesign core marketing operations workflows so AI is a first-class teammate (content, landing pages, campaign ops, paid social).
• Mature existing automations such as Landing Page Automation and Ad Automation into more agentic experiences.
• Build experimentation infrastructure for AI-driven marketing — what to test, how to measure, when to ship.
• Maintain brand voice and content safety guardrails for AI-generated assets.
• Coordinate with RevOps where workflows touch Salesforce, HubSpot, and the lead lifecycle.

AI Enablement Engineer – Sales, Marketing, Revenue Operations

Artificial Intelligence

• Design, build, and maintain AI-enabled tools, workflows, and internal automations that improve team efficiency and business outcomes.
• Partner with cross-functional stakeholders to identify high-value AI enablement use cases across product development, operations, support, and internal business functions.
• Develop integrations between AI services, internal systems, and third-party platforms using APIs, scripting, and automation frameworks.
• Translate business problems into scalable technical solutions, including prompts, orchestration logic, data pipelines, and supporting applications.
• Establish and follow best practices for responsible AI usage, including security, privacy, data handling, testing, monitoring, and documentation.
• Evaluate emerging AI tools, models, and platforms and recommend practical solutions aligned with CivicPlus needs and architecture.
• Collaborate with engineering and data teams to ensure reliable access to the data, services, and infrastructure needed to support AI-enabled solutions.
• Create and maintain documentation, technical standards, and reusable patterns that support sustainable AI adoption across teams.
• Troubleshoot and optimize existing AI automations and integrations to improve reliability, performance, cost-effectiveness, and user experience.
• Provide technical guidance, training, and enablement support to internal teams adopting AI-powered tools and workflows.
• Participate as a collaborative member of an Agile team and contribute to continuous improvement of engineering practices and delivery standards.
• Perform other duties as assigned.
• Build solutions that accelerate implementation projects (project setup, project assistant, knowledge surfacing).
• Improve support ticket triage and AI-assisted resolution — meaningful resolution time reduction is a primary outcome.
• Partner with technically inclined existing team members to extend their capabilities.
• Operate as a centralized resource serving Prof Services and Tech Support during transition; gradually move closer to COGS over time.
• Coordinate on overlap with WBD call review and customer-facing AI tooling.

AI Enablement Engineer – Professional Services, COGS, Support

Product Operations

• Design, build, and maintain AI-enabled tools, workflows, and internal automations that improve team efficiency and business outcomes.
• Partner with cross-functional stakeholders to identify high-value AI enablement use cases across product development, operations, support, and internal business functions.
• Develop integrations between AI services, internal systems, and third-party platforms using APIs, scripting, and automation frameworks.
• Translate business problems into scalable technical solutions, including prompts, orchestration logic, data pipelines, and supporting applications.
• Establish and follow best practices for responsible AI usage, including security, privacy, data handling, testing, monitoring, and documentation.
• Evaluate emerging AI tools, models, and platforms and recommend practical solutions aligned with CivicPlus needs and architecture.
• Collaborate with engineering and data teams to ensure reliable access to the data, services, and infrastructure needed to support AI-enabled solutions.
• Create and maintain documentation, technical standards, and reusable patterns that support sustainable AI adoption across teams.
• Troubleshoot and optimize existing AI automations and integrations to improve reliability, performance, cost-effectiveness, and user experience.
• Provide technical guidance, training, and enablement support to internal teams adopting AI-powered tools and workflows.
• Participate as a collaborative member of an Agile team and contribute to continuous improvement of engineering practices and delivery standards.
• Perform other duties as assigned.
• AI-augment product operations workflows: research synthesis, customer signal analysis, feedback triage, release support.
• Operate within GovRAMP and sensitive-data constraints from day one.
• Bridge product strategy to AI delivery; mid-to-senior business judgment expected.
• Coordinate with Engineering's own AI adoption (e.g., AI-assisted code review) without owning Engineering's tooling.
• Partner with Product Marketing and Customer Success Ops where workflows cross boundaries.

AI Enablement Engineer – Product, Product Operations

Financial Planning and Analysis

• Help CivicPlus turn AI into practical, secure, and scalable solutions that improve productivity, quality, and decision-making across the business.
• Partner across engineering, product, operations, and business teams to identify high-value opportunities, build AI-powered tools and workflows, and support adoption in a way that aligns with company standards, governance, and business goals.
• Design, build, and maintain AI-enabled tools, workflows, and internal automations that improve team efficiency and business outcomes.
• Partner with cross-functional stakeholders to identify high-value AI enablement use cases across product development, operations, support, and internal business functions.
• Develop integrations between AI services, internal systems, and third-party platforms using APIs, scripting, and automation frameworks.
• Translate business problems into scalable technical solutions, including prompts, orchestration logic, data pipelines, and supporting applications.
• Establish and follow best practices for responsible AI usage, including security, privacy, data handling, testing, monitoring, and documentation.
• Evaluate emerging AI tools, models, and platforms and recommend practical solutions aligned with CivicPlus needs and architecture.
• Collaborate with engineering and data teams to ensure reliable access to the data, services, and infrastructure needed to support AI-enabled solutions.
• Create and maintain documentation, technical standards, and reusable patterns that support sustainable AI adoption across teams.
• Troubleshoot and optimize existing AI automations and integrations to improve reliability, performance, cost-effectiveness, and user experience.
• Provide technical guidance, training, and enablement support to internal teams adopting AI-powered tools and workflows.
• Participate as a collaborative member of an Agile team and contribute to continuous improvement of engineering practices and delivery standards.
• Perform other duties as assigned. Operate as a credible practitioner across FP&A, Accounting, HR, and Legal — challenge broken process before automating.

AI Enablement Engineer, Accounting, FP&A, HR, Legal

• Design, build, and maintain AI-enabled tools, workflows, and internal automations that improve team efficiency and business outcomes.
• Partner with cross-functional stakeholders to identify high-value AI enablement use cases across product development, operations, support, and internal business functions.
• Develop integrations between AI services, internal systems, and third-party platforms using APIs, scripting, and automation frameworks.
• Translate business problems into scalable technical solutions, including prompts, orchestration logic, data pipelines, and supporting applications.
• Establish and follow best practices for responsible AI usage, including security, privacy, data handling, testing, monitoring, and documentation.
• Evaluate emerging AI tools, models, and platforms and recommend practical solutions aligned with CivicPlus needs and architecture.
• Collaborate with engineering and data teams to ensure reliable access to the data, services, and infrastructure needed to support AI-enabled solutions.
• Create and maintain documentation, technical standards, and reusable patterns that support sustainable AI adoption across teams.
• Troubleshoot and optimize existing AI automations and integrations to improve reliability, performance, cost-effectiveness, and user experience.
• Provide technical guidance, training, and enablement support to internal teams adopting AI-powered tools and workflows.
• Participate as a collaborative member of an Agile team and contribute to continuous improvement of engineering practices and delivery standards.
• Perform other duties as assigned.

AI Enablement Engineer

Full-stack Engineer

• Design, develop, and deploy end-to-end product features across the full technology stack, including frontend interfaces, backend services, APIs, and AI-powered functionality.
• Architect and maintain scalable, secure backend systems and data models for a multi-tenant SaaS environment.
• Integrate and operate LLM-based features such as streaming outputs, structured outputs, tool and function calling, retrieval-augmented generation, and multi-step agents in production systems.
• Leverage Claude and contribute to agent orchestration processes that improve product capability and development efficiency.
• Evaluate and adopt emerging AI tools, frameworks, and evaluation methods to improve team productivity and product performance.
• Collaborate directly with customers and stakeholders to gather feedback, validate features, and help inform roadmap decisions.
• Implement observability, monitoring, and logging to diagnose issues and debug systems using telemetry and production data.
• Establish and maintain testing strategies, including evaluation frameworks for non-deterministic AI outputs.
• Document system architecture, APIs, and engineering practices to support maintainability and team scalability.
• Ensure compliance with security, privacy, and regulatory requirements in a multi-tenant SaaS and AI-driven environment.
• Partner cross-functionally with teams such as product and design to align technical solutions with user needs and experience goals.
• Use agentic coding tools as a primary development workflow and help shape the team’s approach to agent orchestration in software development.
• Perform other duties as assigned by leadership.

Senior AI Product Engineer

• Design, develop, and deploy end-to-end product features across the full stack, including frontend interfaces, backend services, APIs, and AI-enabled functionality.
• Build and maintain scalable backend services and data models that support a multi-tenant SaaS application.
• Integrate LLM-based features into product workflows with attention to cost, latency, and reliability in production environments.
• Use agentic coding tools such as Claude Code, Cursor, or similar solutions as part of the development workflow and help improve engineering practices.
• Evaluate emerging AI and software development tools and recommend practical improvements where they can add value.
• Partner with product, design, and other cross-functional teammates to deliver features aligned to user needs and product goals.
• Use customer feedback to refine features, identify issues, and guide continuous product improvement.
• Implement logging, monitoring, and observability practices to troubleshoot issues using production data and system metrics.
• Develop and maintain test coverage, including basic evaluation methods for AI-driven features to support reliability and accuracy.
• Document system components, APIs, and development workflows to improve maintainability and knowledge sharing.

AI Product Engineer

Client Partner

• Proactively manage a portfolio of the solution’s top clients once implementation is complete
• Build strong, trusted relationships with key client stakeholders
• Serve as a credible expert in the solution and the parks and recreation industry
• Understand client needs, system configuration, and priorities to help optimize solution usage
• Support revenue retention across a defined book of business
• Act as the voice of the customer by sharing feedback with internal teams
• Develop solution best practices and content that help reduce technical support ticket creation
• Foster collaboration and connection across clients to help build solution community
• Partner with Technical Support to help prioritize accounts and improve response and resolution times
• Bring senior solution-related experience to the team and support peers in navigating complex client situations

Strategic Client Partner

Software Engineer

• Design, develop, and maintain Android application features using Kotlin and Java.
• Design, develop, and maintain iOS application features using Swift.
• Collaborate with product managers, designers, and backend engineers to define and implement new features.
• Write clean, maintainable, and testable code aligned with established engineering standards.
• Participate in code reviews to support quality, consistency, and knowledge sharing.
• Debug and resolve issues across the mobile stack, including crashes and performance bottlenecks.
• Contribute to architectural decisions and technical design discussions.
• Support and enhance existing mobile applications through refactoring and modernization efforts.
• Evaluate and contribute to potential adoption of cross-platform technologies such as Flutter or React Native.
• Implement unit and integration tests to improve reliability.
• Leverage AI-assisted development tools to improve development efficiency and code quality.
• Work within CI/CD pipelines to support automated builds, testing, and deployments.
• Collaborate with QA to ensure high-quality releases.
• Stay current with mobile development trends, tools, and best practices.

Mobile Application Developer

Account Manager

• Own a portfolio of DocAccess partners, including reseller relationships, and serve as the primary point of contact for commercial and operational success.
• Build strong working and executive-level relationships with partner stakeholders.
• Develop and execute partner plans that increase partner engagement, sourced pipeline, revenue contribution, product adoption, and long-term strategic value.
• Identify opportunities to expand existing partnerships and evaluate new partner opportunities that can accelerate growth.
• Support partner negotiations, business reviews, renewals, and expansion conversations in collaboration with internal stakeholders as needed.
• Help partners position DocAccess effectively in market and improve their ability to sell, support, and grow the relationship.
• Own the administrative and operational aspects of managing partnerships — including onboarding workflows, documentation, follow-up, internal coordination, and tracking deliverables — ensuring nothing falls through the cracks.
• Create and maintain repeatable processes, playbooks, and standards for partner lifecycle management.
• Build, track, and report on key partner metrics, including performance, pipeline, revenue contribution, activity, and strategic health.
• Partner with internal teams to improve dashboards, reporting, visibility, and internal systems that support the partnership motion.
• Ensure partnership commitments, action items, and dependencies are clearly documented and executed.
• Apply strong business judgment to evaluate the quality of partnership opportunities and recommend where the company should invest time and resources.
• Bring a sales-oriented mindset to maximize outcomes from each partnership and identify practical ways to increase growth.
• Assess partnership performance through both qualitative and quantitative lenses and make recommendations to improve results or exit low-value relationships.
• Support business cases for new partnerships, including strategic fit, expected impact, operational complexity, and resource requirements.
• Help define the overall partner strategy for DocAccess as the ecosystem evolves.
• Work closely with Sales to align on co-sell motions, partner-sourced opportunities, and revenue goals.
• Partner with Customer Success and Support to resolve partner-related issues and improve the partner and end-customer experience.
• Collaborate with Marketing on partner communications, enablement materials, announcements, and go-to-market initiatives.
• Act as a strong internal advocate for Product, surfacing partner feedback and helping shape requirements for features, dashboards, workflows, and partner-facing functionality.
• Bring enough technical fluency to understand product capabilities, ask strong questions during partner evaluations, and navigate common technical or implementation-related discussions with credibility.
• Translate partner questions and needs into clear, actionable internal next steps.
• Work effectively with technical and non-technical stakeholders to move issues forward and keep momentum high.
• Continuously look for ways to improve efficiency, quality, insight, and scalability across the partnership function.
• Use AI tools thoughtfully and proactively to improve planning, communication, analysis, documentation, and execution — not as a novelty, but as a genuine productivity multiplier.
• Identify opportunities to automate repetitive work and create better visibility into partnership performance and next steps.

Partnership Manager

Solutions Engineer

• Be the subject matter expert in designated product technology and solutions and represent CivicPlus in Technical and Finalist presentations in partnership with the sales representative.
• Presents technology in all selling situations where solution demonstrations are required.
• Design, build, maintain, and deliver innovative, impactful and use-case based demos by collaborating with different cross functional teams.
• Be intimately involved in the deep discovery process, as well as the demonstration and proof of concept phase of the sales process, with the objective to gain the technical, business, and functional win in each sales cycle.
• Work with the sales team to define a technical sales strategy for each prospect.
• Recognize and interpret customer needs and architect comprehensive solutions.
• Drive technical presentations at trade shows and conferences.
• Resolve any immediate issues that may arise in our demo instances, leveling expectations with different teams involved.
• Collaborate closely with Product and Engineering teams to help influence product roadmap based on market/customer requirements.
• Solicit feedback from clients & internal stakeholders to identify opportunities for improving & expanding service offerings.
• Serve as the technical expert to provide guidance on solution configuration, provide technical response to RFPs and prospects, handle technical questions, and manage Knowledge Base.
• Assist marketing in developing collateral that positions the company's technology to effectively articulate the client experience story.
• Prepare and conduct discovery workshops, discussions, and value-based use case demonstrations along with sales team for prospects, customers, and partners.
• Custom development and launch of new sales products and customer integrations to our internal teams and customer community.
• Create, configure, and run client sandbox environments for qualified proof of concept opportunities.