CivicPlus

Support Engineer

• Deliver exemplary front-line technical support and service to customers
• Investigate, troubleshoot, and resolve customer issues
• Document all interactions comprehensively using ticketing software
• Cultivate strong working relationships with both colleagues and customers
• Escalate unresolved issues to designated internal teams
• Provide guidance and collaborate with internal departments.

Technical Support Engineer I

Revenue Operations

• Deliver engaging virtual and in-person training across onboarding, product knowledge, sales skills, tools, and demos
• Facilitate workshops, roleplays, and scenario-based coaching to reinforce sales process, messaging, and real-world application
• Help build and maintain training materials, LMS content, and structured learning paths
• Train reps on AI-powered tools and the sales tech stack, providing coaching informed by performance insights
• Partner with Sales, Marketing, Product, and Customer Success to ensure training aligns with current playbooks and product updates
• Track participation, collect feedback, and surface skill gaps to guide ongoing enablement strategy

Revenue Enablement Trainer

Sales Development Rep

• Lead, mentor, and develop a team of Enterprise SDRs responsible for outbound pipeline generation across named enterprise public-sector accounts.
• Create and maintain a structured coaching cadence, including weekly 1:1s, live call reviews, and skills certifications aligned to enterprise sales motions.
• Partner with SDR Leadership and Talent Acquisition to promote, and ramp SDR talent who can handle complex, multi-stakeholder buying processes.
• Build a performance culture grounded in accountability, data transparency, and personal development.
• Collaborate with RevEnablement to deliver training on ABM strategy, public-sector messaging, and multi-product storytelling.
• Own SDR performance metrics: Qualified meetings, show rates, opportunity conversion, attach rates, and sourced pipeline dollars.
• Develop and refine territory and pod strategy, aligning SDRs to Enterprise AEs, verticals, and funding cycles.
• Partner with Marketing and RevEnablement to design account-based campaigns around grants, budget windows, and cooperative purchasing agreements.
• Continuously analyze funnel health and optimize outbound playbooks, sequences, and ICP definitions.
• Provide regular performance reports to Sales Leadership with clear recommendations on productivity, conversion efficiency, and capacity planning.
• Champion multi-product engagement by ensuring SDR outreach consistently introduces two or more complementary solutions.
• Represent the SDR organization in Enterprise GTM planning, providing feedback on messaging, campaign effectiveness, and market insights.

Senior Manager, Enterprise Sales Development

Analyst

• Assist the Director of People Operations in updating the compensation strategy, philosophy, and policies.
• Manage the development, implementation, and administration of compensation programs.
• Maintain compensation policies and procedures to ensure adherence to best practices and compliance.
• Utilize compensation data software to analyze data and support decision-making.
• Conduct benchmarking and market analysis annually for competitive pay practices.
• Collaborate with leaders and HR teams to address compensation-related issues.

Compensation Analyst

People Operations

• Serve as the first point of contact for employee inquiries, resolving routine questions and escalating complex issues appropriately.
• Maintain service levels through the HR ticketing system and ensure timely, accurate responses.
• Administer core HR processes including employment verifications, unemployment claims, and recognition programs.
• Support service award coordination and quarterly leadership meetings.
• Enter and update employee data in HR systems, ensuring accuracy and compliance.
• Assist with audits and maintain personnel files with discretion and confidentiality.
• Schedule and support exit interviews and manage termination documentation.
• Ensure timely processing of terminations in HR systems.
• Manage documentation for progressive discipline and employee relations cases.
• Provide administrative support for investigations and sensitive meetings.
• Assist with compensation documentation and support performance management processes, including tracking and filing of related materials.
• Support the administration of the organization-wide performance review process, including scheduling, communications, tracking completion, and assisting with system updates and reporting.
• Co-lead recognition and core value initiatives in partnership with senior HR team members.
• Facilitate communication and voting processes for culture programs.
• Contribute to HR projects and initiatives by coordinating logistics, preparing materials, and supporting cross-functional collaboration.

People Partners Specialist

Operations

• Manage hiring, onboarding, coaching, and performance reviews for IT Operations staff while fostering a culture of collaboration and continuous improvement.
• Execute a business-aligned IT roadmap, lead system integrations, and ensure technology supports organizational growth and efficiency.
• Manage IT systems, software, infrastructure, and ticketing operations with a focus on SLA adherence, proactive support, and business continuity.
• Partner with cross-functional teams to identify technology solutions, lead IT projects, and ensure transparent communication and off-hours support as needed.

Manager, IT Operations

Sales

• Drive complex enterprise sales across CivicPlus’ full product suite, consistently exceeding revenue targets.
• Develop multi-level relationships with local and state agency stakeholders to guide high-value procurement processes.
• Apply value-based methodologies to co-create solutions and maintain a clean, forecastable Salesforce pipeline.
• Partner across Sales, Marketing, Product, and Services to shape go-to-market strategies and account plans.
• Hire, coach, and inspire a high-performing sales team, fostering a culture of accountability and growth.
• Represent CivicPlus at key conferences and client meetings (up to 40% travel).

Director, Enterprise Sales

Engineer

• Lead Value Stream Mapping workshops to analyze current processes and design optimized future workflows that reduce waste and improve performance.
• Manage improvement projects by translating process designs into actionable plans, tracking KPIs, and ensuring sustainable execution.
• Apply Lean and Six Sigma principles to identify bottlenecks, standardize processes, and drive continuous improvement across teams.
• Build business cases for change by quantifying financial impact (ROI, cost savings, revenue gains) and aligning initiatives with strategic goals.
• Influence and mentor through data-driven storytelling, cross-functional collaboration, and coaching on process improvement methodologies.

Continuous Improvement Leader, Process Engineer

Marketing

• Develop and implement comprehensive, multi-channel customer retention programs to increase usage, communicate value, prevent churn, and support an exceptional customer experience.
• Drive campaign alignment and awareness across product, customer success, account management, demand gen, and product marketing stakeholders.
• Create and execute thoughtful, multi-channel customer communications strategies to support migration motions.
• Develop relationship campaign strategy, touchpoints, and communications that bring value to our customers and differentiate us as true partners.​
• Establish our company winback strategy and develop motions that make it easy and enticing to rejoin the CivicPlus family.
• Measure campaign effectiveness to continually drive improvement.​
• Utilize data-driven insights to improve customer communication and retention strategy effectiveness.
• Ensure the timely distribution of emergency customer communications, coordinating with internal stakeholders to ensure accuracy.
• Establish a customer communications calendar and own the scheduling, creation, and timely deployment of routine customer communications.
• Build deep knowledge around the products in your portfolio, focusing on the problems they solve and the value they bring to our customers.
• Develop educational content and collateral to support campaigns, such as tutorials, webinars, and knowledge base articles, boosting customers’ ability to extract maximum value from our products and increase product adoption and usage.
• Own the monthly customer newsletter, coordinating and approving content from across stakeholders and continually improving engagement.

Customer Marketing Manager

Account Executive

• Sell web-based software solutions to local governments within the assigned territory
• Meeting or exceeding assigned territory goals
• Forecasting business within the territory in a timely and accurate manner
• Work directly with lead-generation, technical and support staff to manage the totality of the buying cycle
• Qualification of potential opportunities
• Generate new opportunities through a variety of prospecting activities
• Maintain excellent documentation; attention to detail in reporting is essential
• Aggressively close new business through short- to mid-length sales cycles
• Develop consultative and “trusted advisor” status among local governments within the assigned territory

Product Marketing

• Lead, manage, and mentor a team of 6+ product marketers, fostering a culture of accountability, excellence, and alignment to business goals.
• Support PMMs in developing and evolving their product messaging and core collateral.
• Work closely with PMMs on their GTM launches and ensure timely execution of messaging documents, tier package assets, and customer-facing launch.
• Support the PMMs in project management skills, developing independent ownership of deadlines and prioritization.
• Develop the team’s ability to create solution-based messaging that resonates with target audiences for products, launches, and cross-sell campaigns.
• Develop, measure, and continually improve KPIs around product adoption, sales impact, and customer feedback.
• Create a reporting framework for leading and funnel KPI data.
• Train the PMMs to pull, analyze, and report their data.
• Help the team build key relationships and manage internal stakeholder expectations across product, sales, marketing, and customer success.
• Build their ability to effectively communicate regarding launches, core collateral, market intelligence, and other key updates.
• Partner with PMMs to clear blockers, solve problems, and create a path to success.
• Provide guidance and coaching to team members to develop their skills and career growth.
• Lead cross-product launches, driving alignment across multiple PMMs and ensuring on-time delivery.
• Develop value-based portfolio, persona, and solution messaging that resonates with customers and nests with company and product positioning.
• Own portfolio, solution, and persona collateral.
• Test, validate, and improve messaging through customer interviews and focus groups, A/B testing, and collaborative feedback sessions with product strategy.
• Deeply understand our customers and lead the company in translating the voice of the customer into core product messaging.
• Partner with product strategy, demand gen, market research, and customer marketing to drive innovative new ways to connect with customers and better understand their top challenges and needs.
• Conduct research and partner closely with the Market Research Department to develop expertise in market trends and industry shifts.
• Regularly present your findings to the wider marketing team and cross-functional teams.

Senior Manager, Product Marketing

Full-stack Engineer

• Lead departmental strategy and operations by maintaining the PE budget, evaluating efficiency opportunities, and aligning long-term business plans with company goals through cross-functional collaboration.
• Champion a customer-centric culture, ensuring the Voice of the Customer drives product effectiveness, quality, and continuous improvement across engineering initiatives.
• Develop and empower talent by mentoring key staff, recruiting and supervising engineering managers, and fostering a high-performance environment rooted in accountability and growth.
• Drive technical excellence and innovation by staying current with development methodologies and technology trends, setting effective policies, and partnering with executive leadership to shape and execute strategic roadmaps.

Director, Product Engineering

Product Manager

• Develop and communicate a compelling product vision and strategy that aligns with the company’s objective and serves to unify the persona offering and furthers portfolio vision
• Develop and execute product roadmaps in alignment with company goals and market needs and opportunities
• Ensure the alignment of product strategies with customer needs, internal feedback, market trends, and business goals.
• Conduct market research and competitor analysis to inform product strategies and identify growth opportunities.
• Stay updated with industry trends and emerging technologies.
• Mentor, guide, and directly manage other product team members, fostering a culture of innovation, collaboration, and continuous learning.
• Oversee the entire product lifecycle from ideation to launch and beyond.
• Collaborate with engineering, design, sales, marketing, and customer success teams to deliver high quality products.
• Ensure products meet customer needs, comply with regulatory requirements, and achieve business objectives.
• Act as the primary liaison between the product team and key cross functional leaders in sales, marketing and client services
• Present product plans, progress, and performance to executive stakeholders.
• Engage with key customers, partners, and industry experts to gather insights and feedback.
• Conduct quarterly product reviews with key stakeholders
• Define and monitor key product and business metrics to measure success and drive continuous improvement.
• Ensure on-time, on-budget delivery of products.
• Implement best practices in product management and agile methodologies.

Senior Director of Product Management

• The Lead Software Engineer is a full member of an agile development team and is responsible for leading a team of engineers in the development of innovative software solutions and solving software issues and defects, ensuring proper adherence to company standards and best practices. As a first-line supervisor, they are responsible for the performance of their team of engineers and provide mentorship and maintain a team environment that promotes innovation, collaboration, and personal development.
• What You’ll Do As a Lead, Software Engineer , you will: Analyze requirements to design innovative software solutions and solve current software problems and defects efficiently, using company best practices and current software patterns Have a good understanding of the high-level architecture employed by their team and cross-team interactions, and deployment pipelines and processes Lead the recruitment, hiring, training, and supervision of staff with a focus on building a strong team skilled at developing high quality, performant software Provide technical leadership and mentoring for their development team and ensure the team’s output adheres to standards and best practices Develop and maintain an environment that promotes innovation and collaboration and fosters high standards in both product effectiveness and quality Monitor team metrics and project progress, ensuring continuous improvement and maximizing team effectiveness Collaborate with closely aligned teams and departments to build trust and coordinate on projects and processes, championing efforts to drive reuse, standardization, and efficiency

Lead Software Engineer, Utility Billing

• Support data integrity and enrichment initiatives within the Salesforce platform
• Conduct hands-on research and provide operational support for SDR Squad initiatives
• Contribute to performance optimization by assisting SDRs with high-impact activities and strategic execution
• Support identified changes and enhancements through Salesforce operations, SDR enablement, and team impact
• Collaborate with SDRs and marketers on market research, data enrichment, and strategy projects
• 10-week internship based in the Manhattan, KS office

Sales Development Representative Intern

Solutions Engineer

• Act as subject matter expert for Agenda and Meeting Management product technology in sales presentations
• Support sales productivity, sales enablement, and customer evaluations by collaborating with sales teams
• Present technology in selling situations and lead discovery and demonstration phases for small to mid-market opportunities
• Provide product feedback to influence product roadmap and solicit client/internal feedback for service improvements
• Serve as technical expert for solution configuration, RFP responses, technical questions, and Knowledge Base management
• Create, configure, and run client sandbox environments for qualified proof of concept opportunities

Solutions Engineer I, Agenda and Meeting Management

Your Impact The Solutions Engineer I Role combines detailed technical knowledge with a dedication to the sales process and customer success. The Solutions Engineer I will support sales productivity, sales enablement, and customer evaluations by collaborating closely with sales teams to highlight how CivicPlus solutions meet customer needs. The Solutions Engineer I is responsible for supporting front-line staff in translating prospect and customer needs into compelling solutions. They will work directly with the Client Success and Sales Organizations and other identified departments to uncover customer needs, demonstrate proof of concepts and other product functionality as well as assist with technical questions and proposals. As a Solutions Engineer, you will: Be the subject matter expert in designated product technology and solutions and represent CivicPlus in Technical and Finalist presentations in partnership with the sales representative. Presents technology in selling situations where an overview of the solution is required. For small to mid-market opportunities be intimately involved in the deep discovery process, as well as the demonstration phase of the sales process, with the objective to gain the technical, business, and functional win in each sales cycle. Drive technical presentations at trade shows and conferences. Provide product feedback to Lead Solutions Engineers to help influence product roadmap based on market/customer requirements. Solicit feedback from clients & internal stakeholders to identify opportunities for improving & expanding service offerings Serve as the technical expert to provide guidance on solution configuration, provide technical response to RFPs and prospects, handle technical questions, and manage Knowledge Base. Prepare and conduct discovery workshops, discussions, and value-based use case demonstrations along with sales team for prospects, customers, and partners. Create, configure, and run client sandbox environments for qualified proof of concept opportunities.

Solutions Engineer I, Utility Billing

Your Impact If you are looking to break into tech sales or bring your sales experience to a home for long term growth, you have come to the right place! Whether you are a recent grad, changing careers or looking to expand your sales career, our team has a rich history of developing and building successful sales professionals. How do we do it? Every employee is unique, and our leadership team coaches you to build a solid fundamental foundation and empowers you to build on your strengths to find their sales voice. Our team is competitive and loves to challenge each other but is also collaborative and supportive by sharing best practices and working together as a team. If you want to spend your day with peers who are committed to succeed, hungry to be coached, and have the mental toughness to embrace the grind, then we want to talk to you. Our ideal candidate is an individual looking for a rapid growth path through our SDR ranks from SDRI to SDRIII in 12-18 months, while they learn our industry and business and earn a promotion to an Account Executive, Account Manager or Sales Engineer role. About CivicPlus At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we're empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured. What You’ll Do As a Sales Development Representative, you will: Targeted outbound cold calling to government agencies to drive opportunities for the Account Executive team. Manage a pipeline of target prospects and learn to analyze and diagnose KPIs to drive performance efficiency Consistently achieve monthly qualified meeting quota What We’re Looking For We know that excellent candidates come from diverse backgrounds. Even if you don’t meet 100% of the listed requirements, we encourage you to apply! Preferred Qualifications: Strong communication skills via phone and email. Proven creative problem-solving approach and strong analytical skills. Strong desire and ability to move up within a sales organization. Why CivicPlus? Hear your teammates give you shoutouts for big wins in our Sales Sync Give virtual Tacos to your peers every day so they can buy cool swag Challenge yourself to earn various spiffs throughout the year Drive yourself to be a top earner on our team with an uncapped commission structure Company hosted events, happy hours and holiday events Get involved with one of our committees (DEIB, Great Workplace, Community Engagement, Wellness, Employee Resource Groups) Compensation and Benefits Salary: $45,000-$70,000 OTE based on set quotas and a full-time, 40-hour work week Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan, and more Our Hiring Process Introductory call with Talent Acquisition Panel Interview with CivicPlus team members SPQ Assessment Offer Note: The process may vary slightly depending on the role. Additional Information CivicPlus is currently unable to provide visa sponsorship for this position now or in the future. Applicants must be authorized to work in the US. Equal Opportunity Commitment CivicPlus is proud to be an Equal Employment Opportunity employer. We celebrate and support diversity for the benefit of our employees, products, clients, and communities. Reasonable accommodations are available during the interview process. Please be aware of scammers who may fraudulently allege to be from CivicPlus. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment or request interviews via text message. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at recruiting@civicplus.com with any information you may have. Apply Apply Later ← Back to Careers Share LinkedIn Facebook Twitter Email Similar Jobs {{ job.title }} Powered by Jobvite

Sales Development Representative

Your Impact If you are looking to break into tech sales or bring your sales experience to a home for long term growth, you have come to the right place! Whether you are a recent grad, changing careers or looking to expand your sales career, our team has a rich history of developing and building successful sales professionals. How do we do it? Every employee is unique, and our leadership team coaches you to build a solid fundamental foundation and empowers you to build on your strengths to find your sales voice. Our team is competitive and loves to challenge each other but is also collaborative and supportive by sharing best practices and working together as a team. If you want to spend your day with peers who are committed to succeed, hungry to be coached, and have the mental toughness to embrace the grind, then we want to talk to you. Our ideal candidate is an individual looking for a rapid growth path through our SDR ranks from SDRI to SDRIII in 12-18 months, while they learn our industry and business and earn a promotion to an Account Executive, Account Manager or Sales Engineer role. This is a hybrid position, which involves working from our Manhattan, KS office location 2 to 3 days a week. About CivicPlus At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we're empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured. What You’ll Do As a Sales Development Representative, you will: Targeted outbound cold calling to government agencies to drive opportunities for the Account Executive team. Manage a pipeline of target prospects and learn to analyze and diagnose KPIs to drive performance efficiency Consistently achieve monthly qualified meeting quota

Customer Success Manager

• The Customer Success Manager plays a critical role in customer retention and satisfaction by effectively communicating our corporate value proposition to assist in driving new functionality and community engagement to existing customers.
• This role is responsible for maintaining ongoing relationships with customers by providing detailed knowledge and understanding on how to best use CivicPlus products.
• This role is also responsible for educating customers on usability of current functionality, possibilities for engaging citizens, new module availability, opportunity generation, and leading a variety of virtual customer meetings.
• Maintain the retention of our existing customer base with a high level of satisfaction.
• You will clearly and succinctly communicate our company’s value proposition through remote meetings, phone calls, and emails.
• Additionally, you will perform demonstrations of modules or new functionality, provide customers with resources to promote best practices for product use, and identify new sales opportunities during customer interactions.
• You will complete communications with assigned customers within the required timeframe , analyze and compile accurate responses for customer requests, and act as an escalation point for customer feedback or concerns.
• Other duties may be assigned as needed.
• If you are passionate about customer success and thrive in a dynamic environment, we would love to hear from you!