CivicPlus

Implementation Specialist

• Responsible for the management and oversight of customer projects
• Coordination of efforts between the customer and CivicPlus departments
• Completing project scope and creating timelines
• Coordinating training for successful maintenance/operation
• Ensuring the successful delivery of all assigned projects

Implementation Consultant

Business Development Rep

• Develop and own CivicPlus’ Higher Education growth strategy
• Identify emerging trends and translate market insights into actionable initiatives
• Lead enterprise-level sales efforts across Higher Education institutions
• Establish trusted advisor relationships with university executives
• Drive pipeline development and maintain accurate forecasting
• Represent CivicPlus at Higher Education conferences and cultivate strong relationships

Director – Higher Education Strategy and Business Development

Account Manager

• Clearly and succinctly communicate the company’s value proposition
• Manage sales and sales related questions
• Respond to correspondence from clients in timely manner
• Maintain an active pipeline of forecasted sales to meet monthly quota objectives while working through each opportunity with manager.
• Manages complex, challenging and/or largest customers within assigned region
• May mentor and coach lower level/new Account Managers while also attending to their personal job goals and responsibilities
• Works to improve overall customer satisfaction in assigned customer accounts.
• Perform other duties as assigned

Enterprise Account Manager

Sales Development Rep

• Targeted outbound cold calling to government agencies to drive opportunities for the Account Executive team.
• Manage a pipeline of target prospects and learn to analyze and diagnose KPIs to drive performance efficiency.
• Consistently achieve monthly qualified meeting quota.

Sales Development Representative

Full-stack Engineer

• Abstract requirements to analyze and design innovative new software solutions for enhancement of the company’s products
• Responsible for the performance of employees on their team and provides status reports
• Provide technology leadership and mentoring to the team
• Reviews and evaluates the team’s output to ensure that all work adheres to standards and best practices while maintaining a high degree of quality
• Develop code using the company’s best practices and current software patterns
• Read, understand, debug code to find and solve current software problems and resolve defects
• Ensuring code remains compliant with the company’s security, privacy, and open source usage standards
• Understand the team’s deployment pipelines and processes
• Leverage the team’s capabilities to maximize effectiveness
• Understand the high-level architecture employed by the team and cross-product interactions
• Test and own software solutions appropriately throughout their lifecycle
• Actively participate as a full member of an Agile development team
• Deliver unit-tested solutions
• Evident interest in keeping up to date with technology landscape and best practices
• Responsible for completing employee performance reviews and development plans
• May be asked to perform other duties as assigned

Lead Software Engineer

Account Executive

• Uncover business needs and communicate how our technology will save time and money
• Become an expert in the laws affecting online operations
• Source new leads and conduct outreach via various channels
• Conduct virtual product demonstrations and negotiate deals
• Collaborate with customer support and product teams to improve solutions
• Bring knowledge, experience, grit, and analytical capabilities to CivicPlus
• Achieve goals with support from the team

Account Executive, PDF Accessibility

Business Analyst

• Lead the design and integration of advanced data systems and strategic tooling to consolidate information across platforms.
• Proactively identify opportunities to enhance data workflows and reporting infrastructure to meet evolving business needs as well as support executive and portfolio-wide visibility.
• Develop, maintain, and present executive-level dashboards and reports that synthesize complex business, product, and technology data.
• Deliver actionable insights and recommendations to senior leaders, supporting strategic initiatives and organizational objectives.
• Analyze trends, risks, and opportunities across product and technology programs and provide forward-looking recommendations to guide strategy, measure success, and optimize performance.
• Establish and champion data governance and reporting standards that enable consistent and accurate use of data.
• Create documentation, guidelines, and best practices to scale reporting and enable teams to confidently access and leverage data.
• Mentor junior analysts and product teams in leveraging data for strategic decision-making.
• Partner with Financial Planning & Analysis, Revenue Operations, Engineering, and other teams to ensure integrated, consistent, and impactful reporting and facilitate collaboration and knowledge sharing to drive a data-driven culture.
• Lead complex analyses to support business cases, performance tracking, understand product and hosting costs, hosting forecast, and goal measurement.
• Ensure insights are effectively communicated and leveraged at all levels of the organization.
• Develop and maintain dashboards and reports that consolidate and communicate key business, product, and technology data.
• Provide data, analysis, and insights to support various strategic initiatives.
• Support the development of scalable frameworks for evolving reporting needs within the Product and Technology team, ensuring data accuracy, operational excellence, and workflow improvements cross-functionally.
• Maintain documentation and change management protocols for all reporting and analytics tools.
• Other duties as assigned by leadership

Senior Business Analyst

Project Manager

• Responsible for the management and oversight of the customer project
• Completes project scope, creates a timeline, and coordinates training
• Works with the customer/internal resources to launch projects within specified timeline, project hours, and budget
• Owns the “customer experience” and facilitates all communication through project phases
• Identifies business development and “add-on” sales opportunities as they relate to specific projects or customer questions

Engineering Manager

• Promote Innovation and Collaboration: Develop and maintain an environment that fosters innovation and collaboration across teams and departments, ensuring high standards in product effectiveness and quality.
• Strategic Planning: Collaborate with company leaders to develop long-term business plans and drive department strategies that align with company goals.
• Relationship Building: Build relationships with aligned leaders to drive collaboration, trust, and coordination on projects and processes.
• Efficiency and Standardization: Collaborate with technology leaders to champion efforts for reuse, standardization, and efficiency by implementing streamlined processes and procedures.
• Team Development: Lead the recruitment, hiring, and training of staff, focusing on building a strong team skilled in developing high-quality, performant software.
• Architectural Partnership: Partner with teams, architects, and other technical leaders on application architecture, ensuring adherence to enterprise architecture strategies.
• Technical Leadership: Provide technical leadership and mentoring for development teams, staying engaged with team metrics and project progress, and understanding high-level architecture and deployment pipelines.
• Technical Roadmap: Work with development teams to develop a technical roadmap for products, collaborating with operational and strategic counterparts to ensure proactive measures for product health and technological advancements.

Senior Manager, Software Development

Platform Engineer

• Set the platform vision and lead execution across shared services, infrastructure, and tooling while building and mentoring high-performing platform, SRE, and DevOps teams.
• Own the design and operation of secure, scalable AWS and Azure environments, establishing standards for reliability, observability, resilience, and incident management.
• Create paved-road developer platforms, CI/CD systems, and automation that improve velocity, quality, and consistency across teams.
• Champion operational rigor through SLOs, reviews, and cost-aware engineering practices, ensuring efficient, sustainable growth.

Director, Platform Engineering

• Lead technical evaluation and integration across acquired engineering teams, establishing shared architecture, standards, and platforms while navigating legacy constraints toward a unified SaaS vision.
• Foster a collaborative, high-trust engineering culture by defining shared practices, mentoring engineers, and enabling cross-team alignment through forums and working groups.
• Provide architectural leadership for scalable, reliable SaaS systems across multi-cloud environments, and guide the responsible integration of AI into products, services, and internal tooling.
• Drive modernization of CI/CD, observability, and release practices to improve developer productivity, quality, and speed across teams.
• Act as a technical multiplier through architectural reviews, prototyping, and cross-functional collaboration, ensuring acquisitions strengthen and simplify the overall platform.

Principal Software Engineer

• Abstract requirements to analyze and design innovative new software solutions for enhancement of the company’s products
• Efficiently develop code using the company’s best practices and current software patterns
• Read, understand, debug code to find and solve current software problems and resolve defects
• Deeply understand the high-level architecture employed by the team
• Deeply understand the team’s deployment pipelines and processes
• Test and own software solutions appropriately throughout their lifecycle
• Actively participate as a full member of an Agile development team
• Mentor and train other developers
• Ensure the team produces high quality and performant solutions in line with industry best practices
• Evident interest in keeping up to date with technology landscape and best practices
• Participate in developing and updating coding standards

Senior Software Engineer

• Clearly and succinctly communicate the company’s value proposition over the phone and through email.
• Perform technical demonstrations of modules or new functionality
• Provide consulting with clients to promote best practices for websites and community engagement
• Manage sales and new setup request for clients
• Complete communications with assigned clients in required timeframe
• Respond to correspondence from clients in a timely manner
• Analyze and compile accurate responses from clients during project reviews
• Perform other duties as assigned

Revenue Operations

• Act as the primary liaison between end users and the Systems team
• Develop and deliver training, documentation, and learning resources for new and existing features.
• Monitor system usage and adoption metrics to identify gaps or opportunities for improvement.
• Gather user feedback to guide enhancements, simplify workflows, and improve the end-user experience.
• Collaborate with department leaders to understand their processes and align system functionality with business goals.
• Partner with technical teams to pilot, document, and launch new capabilities.
• Develop and execute change management plans for new system features or process updates.