Implementation Consultant

CivicPlus

Implementation Consultant managing customer projects at CivicPlus. Guiding clients through implementation and ensuring successful launch of solutions within scope and timeframes.

Posted 6/26/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $54,100 - $75,700 per yearWebsite

About the role

Key responsibilities & impact

Manage and oversee customer implementation projects, coordinating efforts between customers and applicable CivicPlus departments
Complete project scope documentation, create timelines, and help keep projects moving toward original timeline expectations
Lead training sessions virtually and in person to prepare customers for successful maintenance and operation of their solution
Oversee setup and configuration of software or systems to align with the client environment
Manage small to medium-sized product-specific contracts
Perform or coordinate add-ons as needed by product
Demonstrate a confident understanding of contracts, statements of work, and related terminology, and communicate them effectively
Participate in product improvement and review initiatives
Maintain a high-level understanding of how CivicPlus products work together
Support a strong customer experience throughout all project phases to drive successful delivery of assigned projects

Requirements

What you’ll need

High school diploma or equivalent
1 year of applicable experience
Product-specific certifications may be required upon hire
Ability to work at a computer and monitor, sitting or standing, for extended periods
Ability to travel efficiently across a large geographic territory up to 10%.
Ability to reason, judge, compare, calculate, evaluate, and critique written materials, numerical data, customer responses, and other work-related information
Ability to manage multiple detailed tasks and responsibilities accurately while meeting deadlines, goals, and objectives
Ability to speak and present to individuals or groups on technical subjects related to the role

Benefits

Comp & perks

Comprehensive health insurance
Dental insurance
Vision insurance
Flexible Time Off
401(k) plan
Potential Variable Pay: Based on set goals

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementscope documentationsoftware configurationcontract managementproduct-specific knowledgecustomer implementationtraining facilitationproject timeline managementproduct improvementcustomer experience support

Soft Skills

communicationorganizational skillsproblem-solvingtime managementpresentation skillsattention to detailcritical thinkinginterpersonal skillsadaptabilityteam collaboration

Certifications

product-specific certifications