Verisk

Customer Support

• Independently handle inbound customer inquiries by phone with a strong service focus
• Serve as a reliable point of contact for our customers and confidently manage their requests
• Ensure continuous telephone availability and consistently maintain our service standards
• Identify opportunities to improve customer interactions and actively contribute to the ongoing development of our service

Customer Service Specialist – Inbound

Product Manager

• Collaborate with carriers, distributors and internal stakeholders to identify pain points and validate demand for new data products (e.g., distribution analytics, predictive underwriting models, automated policy administration tools, fraud detection, data verification services, etc).
• Own, prioritize, and maintain the product backlog. You will translate complex requirements into actionable user stories and acceptance criteria for our engineering teams.
• Define the "what" and the "why" behind product features, ensuring the development team is always working on the items with the highest business impact. Partner with leadership to define go-to-market strategy and pricing models for new data products.
• Act as the primary point of contact for product progress, providing transparency to leadership, adhering to acceptable-use data policies, and ensuring the final product meets the specific regulatory and technical needs of the life insurance sector.
• Work closely with developers from initial concept and data modeling to production release and post-launch iteration. Engage with Sales and Delivery teams to ensure smooth delivery to the customer

Product Owner – Data Solutions

Director

• shape programs that directly impact the well-being of a global workforce.
• provides strategic and operational leadership for all benefit programs globally.
• drives the design, governance, and delivery of health, welfare, well-being, retirement, and leave programs.
• partners closely with internal stakeholders and external providers to ensure benefits programs are administered seamlessly.
• plays a key role in ensuring Verisk remains competitive as an employer of choice.

Senior Director, Benefits

Product Analyst

• Daily coordination of customer implementation of CV-ALIR/CV-Exchange products, including testing.
• Proactively facilitate communication between various parties including states, product support, other internal resources, vendors, third parties, and Verisk as appropriate.
• Stay abreast of current state and federal legislation and regulations relating to CV-ALIR/CV-Exchange products. Communicate relevant information to internal Verisk staff and customers.
• Work closely with product support to resolve customer’s implementation or production issues.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information and assistance regarding on the CV-ALIR/CV-Exchange products and services.
• Troubleshoot and resolve escalated customer issues.
• Maintain detailed and accurate records of customer interactions and transactions.

Actuary

• Identify and solve complex actuarial problems
• Collaborate with team members on high-profile projects
• Analyze current rating factors and loss costs
• Support the filing process for product changes
• Conduct market, industry, legal, and regulatory trend analysis

Senior Actuarial Analyst

Full-stack Engineer

• Design, develop, and maintain cloud-based analytical frameworks and tools.
• Build scalable and robust systems leveraging AWS services (e.g., Lambda, S3, and Parquet-based big data solutions).
• Collaborate on infrastructure-as-code solutions for cloud environments.
• Proactively enhance functional capabilities and performance optimizations.
• Contribute to full development life cycle: architecture, coding, testing, and CI/CD processes.
• Investigate and resolve customer inquiries and software defects.
• Develop algorithms to optimize compute and memory usage for high-performance analytics.
• Create and maintain automated testing frameworks.
• Participate in DevOps infrastructure and support both development and production environments.
• Work closely with team members to ensure robust system architecture and clean code.

Senior Software Engineer

• Provide remote software support for new and existing agency and carrier customers.
• Create and update technical support materials on company support website.
• Provide Tier One Support responding to product issues/questions.
• Provide timely and accurate information to incoming customer calls and support tickets.
• Gather customer feedback, translating it into actionable responses consisting of software enhancement requests / business requirements
• Proactively identify opportunities to enhance customer proficiency with company software by recognizing common issues and soliciting input from the Support Team.
• Escalate problems to appropriate individuals within the SuranceBay team.
• Provide timely feedback to the company regarding service failures or customer concerns.
• Versatile attitude with the ability to work independently within a small team.

SaaS Support Specialist

SDET

• Own the Software QA process, including developing, implementing, and maintaining test plans, test scenarios, and test cases
• Analyze requirements and design specifications for test case development
• Recommend test automation approach, tools, and frameworks
• Develop test infrastructure and custom automation tools as needed to expand test coverage and enable non-functional testing
• Perform manual and automated tests for our website and applications
• Prioritize test execution
• Find and report defects with detailed, accurate, and concise steps to reproduce
• Assist developers in discovering and researching defects, and recommend system enhancements
• Complete ownership for all testing across multiple applications built with a varied set of tools/technologies
• Hands-on testing that includes analyzing requirements, preparing test plans, and building appropriate test cases to validate the functionality being built
• Support and execution of the application testing phase (functional & non-functional) to ensure all software meets requirements before changes are placed in production.
• Liaison/co-ordination with other technology groups (across sites) to coordinate/execute end-end testing
• Drive all efforts on test automation, including planning, hands-on scripting, and oversight of other resources working on automation.

Software Development Engineer – Test II

• Lead analysis to design and develop test cases for websites, web applications, and supporting infrastructure.
• Execute hands-on manual testing and develop automated test scripts to ensure high application quality.
• Act as a liaison between QA, business analysts, and product owners, providing clear feedback on application readiness for migrations and releases.
• Provide technical guidance and mentorship to junior testers and other team members.

QA Automation Engineer – Mid Level

Vice President

• Work closely with CTO to understand his technical direction and decisions, instruct and assist developers with them and how to implement
• Build and oversee Shared Service DevOps Team, that supports all systems under CTO, including Gateway, BINS, Datahub and more
• Cost Management - work with VP of DevOps to manage Cloud Spend. Identify and implement opportunities for AWS Cost Savings. Report on current spend and explain cost spikes. Manage and request Reserved instance purchases and renewals. Use tools like Kubecost, Kubex and AWS CUR to analyze and optimize container (EKS) spend. Manage cost and usage of 3rd party tools such as New Relic, Octopus, PagerDuty and more. Manage usage to stay within licenses limits and ensure that costs are kept under control.

AVP of Technology

• Collaborate with other ISO/Verisk divisions (Actuarial Pricing, Analytic Data Management, Compliance and Product Services, Government Relations, etc.) to maintain, enhance, and develop products that respond to the current market, competitive, and technological landscape, and integrate them into ISO's Personal Lines programs.
• Conduct research on new modeling techniques and new data sources to help support and enhance our current products and develop new products.
• Drive quality results and customer focus into everyday operations.
• Be part of the team that leads the innovation and update of insurance programs in response to the changing business environment. Utilize your actuarial and insurance expertise to analyze market, industry, competitor, legal and regulatory trends. Provide actionable insights that drive the business of both the company and its customers.
• Support our products by responding to customer and regulatory inquiries; providing expert advice to customers; and developing marketing material, publications, and other documents to support such efforts. Build and maintain a network of contacts within and outside Verisk to keep up with market trends and customer needs.
• Occasional travel required for industry conferences, customer visits, etc.

Account Executive

• Develop and implement a robust strategic in-house and field sales strategy
• Meet and/or exceed sales quota for the Verisk Claims suite of products
• Completes special projects + effectively juggles a variety of duties and assignments
• Represents Verisk and presents its solutions in sales meeting, trade shows
• Attend various industry events
• Manage business relationships with customers and strategic partners
• Negotiate and assist in negotiations with customers and partners
• Contribute to strategic thinking/plans for new-business direction and development
• Monitor competitor activities on an ongoing basis
• Work closely with Senior Management, product development and the sales teams
• Completes all responsibilities as outlined on annual Performance Plan

PES SMB Account Executive

• Identify and recommend cost optimization opportunities in the cloud.
• Drive change to cloud costs from the center.
• Learn and support existing FinOps practices for AWS and Azure.
• Assist in development of FinOps practices.
• Assist in ongoing development of a self-service environment for cloud cost transparency.
• Research into AWS cloud service offerings on an ongoing basis.
• Lead initiatives to identify and implement cost-saving opportunities.
• Lead architecture reviews with a strong focus on cloud best practices.
• Serve as a strategic advisor to engineering, product, and finance teams.

Senior Cloud FinOps Engineer

Communications

• Execute internal communications in support of the intranet unification project.
• Collaborate with former Intranet/Compass stakeholders, content editors, and communications partners to transition, refine, and optimize intranet content.
• Partner with the Knowledge Management team to improve content clarity, structure, and usability, ensuring a strong, user-centered experience.
• Ensure all content aligns with Verisk’s brand, voice, tone, and values, and IT communication standards.
• Apply a search-first approach to content curation, improving discoverability of news, articles, and evergreen resources.
• Manage and execute against project communications timelines and milestones, including coordination of approvals and adherence to established communication workflows.
• Coordinate with cross-functional partners to gather inputs, validate content, and ensure accuracy.
• Support engagement tracking and reporting to inform ongoing communications.
• Develop and publish employee-facing IT communications related to systems, tools, services, and technology initiatives, including time-sensitive and emergency communications when needed.
• Maintain and update IT-related announcements, updates, and evergreen content to support employee understanding and adoption.
• Support additional communications efforts as needed.

Senior Communications Specialist

Business Analyst

• Perform analysis of large data sets to assure the quality of all products and filings.
• Collaborate with other divisions regarding regulatory data needs.
• Support the team in fulfilling contractual obligations at the federal and state levels.
• Preparation of annual Statistical Agent filings and other compilations required by insurance regulators.
• Detailed data reviews, both on transactional and aggregate levels.
• Writing and running programs to extract data for review and report compilation.
• Develop more efficient, automated ways to improve processing including data quality and error detection processes.
• Interaction with ISO’s insurer customers and other organizations regarding data review prior to submission to regulators and state insurance departments.
• Become a subject matter expert on one or more lines of property-casualty insurance business.

Customer Service Specialist – Inbound

Product Owner – Data Solutions

Senior Director, Benefits

Product Analyst

Senior Actuarial Analyst

Senior Software Engineer

SaaS Support Specialist

Software Development Engineer – Test II

QA Automation Engineer – Mid Level

AVP of Technology

Senior Actuarial Analyst

PES SMB Account Executive

Senior Cloud FinOps Engineer

Senior Communications Specialist

Actuarial, Business Analyst