Technical Customer Support

Verisk

Technical Customer Support Analyst implementing and supporting technical issues for Verisk CRS software. Collaborating with teams and clients to ensure successful installations and configurations.

Posted 6/1/2026full-timeHyderabad • 🇮🇳 IndiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AWSCloudMS SQL ServerPythonSQLTerraformVMware

About the role

Key responsibilities & impact

Provide front-line technical support via phone and email to internal and external clients with Verisk CRS Software
Ensure all implementation requirements are defined correctly and translate those requirements into system configuration
Detect, diagnose, and resolve complex problems during implementation
Maintain checklist documentation to ensure quality implementations and deployments
Identify client issues and work with internal teams to create a strategy to address problems
Maintain the lines of communication by providing effective feedback and communicating strategies with clients, including dates for the resolution of open issues
Test and configure systems to replicate client environments
Document knowledge in the form of knowledge base tech notes and articles
Proven skill in supporting an application based on 3-tier architecture.
Strong technical aptitude and ability to research and solve complex issues independently
Demonstrated ability to identify technology/process improvements and innovate along the way
Working Knowledge of IT Hardware and Software

Requirements

What you’ll need

3 - 6 years technical experience in a deployment, application support or technical support role, with a proven background in client interfacing.
Strong familiarity with cloud native AWS services
Strong knowledge of Microsoft SQL Server and SQL queries.
Well-developed server skills using Microsoft Windows and Active Directory.
Good understanding of basic computer networking.
Strong problem-solving skills.
Impeccable attention to detail.
Excellent communication and interpersonal skills to interact with all technical and non-technical stakeholders, including employees, customers and prospective clients
Knowledge of PowerShell, Python, Terraform, VMware, High Performance Computing, AWS or other Cloud providers/technologies
Insurance knowledge is a definite plus
English language skills are mandatory

Benefits

Comp & perks

Short Term Incentive
Long Term Incentive
Hybrid Work Arrangement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AWSMicrosoft SQL ServerSQL queriesPowerShellPythonTerraformVMwareHigh Performance Computing3-tier architecturecomputer networking

Soft Skills

problem-solvingattention to detailcommunicationinterpersonal skillsclient interfacingtechnical aptitudeinnovationfeedbackdocumentationstrategy development