VelocityEHS

Solutions Engineer

• Own end-to-end implementation projects, from kickoff through go-live and post-launch transition
• Develop and maintain project plans, timelines, milestones, and dependencies
• Manage scope, risks, assumptions, and change requests
• Lead internal and external status meetings and provide clear, proactive communication
• Coordinate cross-functional teams (Sales, Product, Development, Support, and Customer Success)
• Ensure projects are delivered on time, within scope, and aligned to customer goals
• Partner with customers to understand business requirements, workflows, and success criteria
• Translate customer needs into system configuration and implementation plans
• Configure the platform, guide data migration, and validate integrations (as applicable)
• Lead solution walkthroughs, testing cycles, and user acceptance testing (UAT)
• Deliver customer training sessions and adoption support
• Act as a subject-matter expert on the product during implementation
• Build strong relationships with customer project sponsors and day-to-day contacts
• Set expectations clearly and manage escalations professionally
• Identify implementation risks, patterns, and improvement opportunities
• Contribute to implementation playbooks, templates, and best practices
• Provide feedback to Product and Engineering based on customer experience

Software Implementation Consultant

Account Manager

• Be the primary sales contact for a portfolio of enterprise customers.
• Build deep understanding of their priorities, org structure, and strategic initiatives.
• Identify and close opportunities to expand current accounts.
• Sell new modules, users, and platform solutions across departments and geographies.
• Lead outcome-driven discussions focused on business impact and solution value.
• Drive team selling by coordinating internal VelocityEHS stakeholders, including Customer Success, Solutions Consultants, and Executives.
• Maintain strategic account plans with clear goals, stakeholder maps, whitespace, and engagement strategies.
• Maintain an accurate forecast of expansion opportunities.
• Build and nurture senior-level relationships across your accounts.

Senior Enterprise Account Manager

Account Executive

• Drive new business bookings by targeting global enterprise prospects
• Own a defined quota and consistently exceed quarterly and annual sales goals
• Run end-to-end sales cycles — from discovery and demo to proposal, legal, and close — using a consultative, value-based approach rooted in MEDDPICC
• Self-source pipeline through outbound activity, partner collaboration, and intent data
• Use a multi-touch strategy to reach executives across Safety, Operations, Risk and IT
• Navigate complex buying groups and build multi-threaded relationships across the C-suite, legal, procurement, and technical functions
• Act as quarterback for the internal VelocityEHS team by bringing in Solutions Consultants, Product SMEs, Legal, and Executive Sponsors to shape and support enterprise sales motions
• Maintain accurate forecasts and a robust 3x pipeline, proactively report progress, risks, and upside to sales leadership
• Develop and execute account plans aligned to company goals and sales targets
• Represent VelocityEHS at key conferences, trade shows, and customer events

Senior Global Enterprise Account Executive

• Build and maintain strong, long-lasting relationships with senior decision-makers and key stakeholders within client organizations
• Develop and implement account plans to achieve business growth objectives
• Work closely with internal teams to ensure our solutions align with client needs and drive tangible business outcomes
• Identify and pursue new business opportunities within existing accounts
• Act as the voice of the customer within the organization
• Regularly track and report on key performance indicators (KPIs)
• Work closely with cross-functional teams to ensure a seamless and integrated client experience
• Stay informed about industry trends, market conditions, and competitor activities

Strategic Account Manager

Customer Support

• Collaborate with multiple teams throughout the department, including Services, Success, Support, and more
• Contribute to the department’s objectives and success through project work to streamline processes, execute deliverables, and bridge gaps between teams
• Support cross-departmental initiatives with Sales, Product, Development, and Marketing
• Manage various projects and deadlines, both independent and collaborative
• Complete onboarding and performance reviews similar to a full-time employee
• Work with multiple teams over the course of the internship, giving presentations and setting your own goals
• Past projects have included contributing to customer Help Center content, outreach for User Conference campaigns, maintaining regulatory lists, and testing motion capture technology

Customer Experience Intern, Summer 2026

Support Engineer

• Provide prompt and courteous service to VelocityEHS customers via cases and calls in order to ensure Service Level Agreements (SLAs) are upheld
• Research and discuss topics with internal experts and/or use our internal Support knowledge base
• Apply critical thinking and problem-solving skills to troubleshoot customer issues within our software
• Replicate and document software bugs in a thorough manner for escalation to Product/R&D teams
• Successfully navigate customer interactions via cases, calls and scheduled screensharing meetings
• Continually improve knowledge of VelocityEHS’s suite of products and services and regularly apply that knowledge to solve customer inquiries
• Proactive communication and follow-up on customer issues, including those that may require escalation to other internal teams for resolution
• Ensure that customer cases are updated, resolved and documented accurately and in a timely manner
• Contribute internal content to the Support Knowledge Base
• Submit documentation and customer training requests to other teams
• Build and strengthen relationships across teams, including Product, Development, Customer Success and Professional Services teams
• Be a collaborative teammate, ready to share knowledge and insights, and be solution oriented
• Drive customer satisfaction by removing obstacles and facilitating their use of our solutions

Software Implementation Consultant

Senior Enterprise Account Manager

Senior Global Enterprise Account Executive

Strategic Account Manager

Customer Experience Intern, Summer 2026

Customer Support Engineer