Associate Onboarding Manager

VelocityEHS

Associate Onboarding Manager specializing in customer onboarding at VelocityEHS. Ownership of customer lifecycle onboarding, enhancing engagement and maximizing the client experience.

Posted 7/7/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $61,350 - $78,100 per yearWebsite

About the role

Key responsibilities & impact

Become an expert in VelocityEHS products and solutions
Successfully mentor and coach customers as they go through the onboarding process
Manage setup of software for customers going through the onboarding process
Serve as the primary point of contact for VelocityEHS’s clients, owning the onboarding phase of the customer lifecycle
Effectively onboard new/expansion customers
Project manage a portfolio of customer onboardings to successful outcomes, accelerating the customer's time to value in using our products and solutions
Provide timely updates on customer projects within Project Management tooling to effectively drive team/company KPIs and customer interactions
Manage setup of single products/modules
Actively lead customer-facing communications (live, virtual, written)
Effectively deliver engaging enablement training and workshops on concentrated product or module
Drive early adoption
Document time to value metrics
Evaluate onboarding effectiveness
Help build processes, internal enablement, and servicing tactics
Ability to independently solve simple customer issues
Document customer interactions and progress throughout the lifecycle of their onboarding
Use company approved AI tools to improve efficiency, reduce manual work, and enhance the quality of outputs
Apply sound judgment when using AI, ensuring accuracy and accountability for AI-generated work
Protect sensitive and confidential information when using AI, following company data guidelines
Actively learn and build proficiency in AI tools relevant to your role
Share AI use cases, tips, and learnings to help strengthen team and organizational capability

Requirements

What you’ll need

Bachelor’s degree in relevant area or similar experience in alternative role
Experience maintaining a high level of activity, managing multiple ongoing projects, and working effectively in a team environment
Strong written and verbal communication
Strong decision-making and organizational skills
Detail oriented and self-motivated
Experience working independently, but can also be an effective team member
Pro-active learner and open to constructive feedback
Effectively manage customer expectations
Active listening skills
<1 year of customer onboarding experience

Benefits

Comp & perks

Generous time off programs
Medical/dental coverage, retirement (with employer match)
Parental leave plans for all family types
Job shadowing programs and one-on-one coaching opportunities
Tuition reimbursement for continuing education, advanced degrees, and certifications
Remote-first and flexible work schedule to fit your family's needs
Monthly stipend to make your home office more comfortable, productive, and successful
Corporate wellness and personalized preventative mental health care programs
Summer Fridays (Memorial Day through Labor Day enjoy a 6-hour workday every Friday)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

VelocityEHS ProductsProject Management ToolingCustomer Lifecycle ManagementOnboarding Process ManagementTime to Value Metrics

Soft Skills

Active ListeningDecision-MakingOrganizational SkillsSelf-MotivatedProactive Learner

Certifications

Bachelor’s Degree