Vector Security

Account Executive

• Make outbound calls and handle customer contacts through all channels to meet the goal of converting leads to generate new units, RMR and sales
• Handle inbound residential leads for all areas and close sales for both new and existing customers, including addons and upgrades
• Achieve monthly quotas for new units, RMR and bookings
• Work with existing customers who are moving to a new location
• Capture both the COE sale and the customer’s new property
• Proactively communicate with existing customers to increase sales of our products and services
• Contact with customers within 6 months of contract renewal and review services and opportunities for addons and upgrades with the goal of renewing contract with customer
• Generate new units, RMR and bookings from referrals obtained through existing sales contacts
• Support specific lead generation projects through various outbound & inbound campaigns

Inside Sales Representative

Sales Engineer

• Engage in complex opportunities involving sophisticated technology, clearly articulating the value proposition and business case for investment.
• Deliver thorough analyses of benefits, business impact, ROI, and total cost of ownership.
• Collaborate across vendors and internal Vector teams to develop and deliver accurate, comprehensive solutions.
• Drive key pre-sales activities, shaping deliverables, managing pricing and concessions, leading demonstrations, and coordinating pilot or test installations as needed.
• Deliver sales presentations and participate in client discussions while on the move.

Senior Sales Engineer

Network Operations

• Responsible for maintaining budgeted profit margins of MNS business.
• Lead pricing and cost reduction initiatives to achieve budgeted expectations.
• Attend monthly Financial Reviews with Vector senior leadership.
• Evaluate, adjust, and assist in the development of operational infrastructure for the Installation, Engineering, Billing, AP, Procurement, NOC Services and Technical Services.
• Collaborate with corporate personnel to achieve problem resolution and efficiencies.
• Communicate corporate office initiatives to department managers.
• Involved in planning and implementation of the VSN remote office expansion program.
• Performance management and development of employees which include performance reviews.
• Recruiting and hiring the best talent for the organization.
• Build and/or maintain team atmosphere for current employees.
• Promote and enforce Vector values and culture as well as promoting the company’s policies and procedures.

Director, Network Operations

Business Analyst

• Lead the design, integration, and delivery of Agentic AI and Generative AI-driven solutions within a Microsoft 365 ecosystem
• Partner with business and technical teams to translate requirements into scalable AI-enabled systems and low-code applications
• Design, deliver, and maintain innovative, secure technology solutions that leverage Agentic AI capabilities, Generative AI models, Microsoft Copilot, and non-Microsoft third-party AI solutions
• Define and communicate a unified architectural vision for AI, Agentic AI, and automation solutions that aligns with enterprise strategy, governance standards, and long-term technology goals
• Lead the development of the enterprise AI/GenAI strategy and technical architecture
• Partner with Enterprise and Solution Architects to embed Generative AI capabilities into existing systems and workflows
• Continuously monitor industry trends and emerging technologies
• Collaborate with IT teams, consultants, and domain experts to ensure AI outputs are effectively integrated into business processes
• Oversee deployment of AI applications into production environments with a focus on performance, reliability, and continuous optimization
• Drive feasibility assessments, proofs-of-concept, and the successful scaling of AI solutions across the enterprise
• Partner with cross-functional teams to understand business challenges and co-create AI-driven and agentic solutions
• Lead evaluation, design, and deployment of AI-enabled solutions, including Microsoft Copilot, Power Platform components, and third-party AI tools
• Ensure seamless integration with enterprise systems, APIs, and data sources
• Provide guidance on cloud architecture and governance best practices

Senior AI Solutions Analyst

Customer Support

• Team Supervision
• Day to day management of workflow to meet required KPIs and SLAs, ensuring staffing is appropriate and shifts are covered due to schedule or unscheduled absences
• Monitor team members performance using multiple communication platforms
• Managing time and attendance for the team
• Manage department actual OT to within budgeted OT
• Review process and procedure for efficiency and accuracy
• Participate in recruiting, interviewing, hiring, and onboarding experience
• Team Development
• Conduct ongoing discussions with direct reports
• Prepare and review performance goals and progress throughout the year, updating progress in UKG
• Provide coaching, development, and corrective actions to team members
• Prepare and deliver team member report cards and PIP’s when necessary
• Follow up on Quality Assurance feedback and review with individual team members
• Collaborate with supervisory team on areas of opportunity for future training
• Recommend training
• Provide team member annual evaluations
• Customer Contact
• Handling customer escalations via all channels as needed
• Work with other departments on escalations by providing guidance and direction on the best solution
• Escalate issues on as need basis to leadership related to cross department or interdepartmental communications for guidance on appropriate resolution
• Handle incoming customer contacts through all channels as needed during high volume periods

Customer Experience Supervisor

Sales

• Drive sales growth in the branch business.
• Develop, coordinate, and execute on sales strategies, objectives, incentives, marketing strategies and promotional programs to gain market share through our internal sales channels.
• Participates in budget planning and forecasting.
• Create and implement a positive sales culture within the respective sales segment.
• Lead the field sales segment in a manner that promotes cohesion and teamwork between sales and operations to encourage a client facing, sales-oriented culture.
• Work with other departmental team members to create and deploy effective training and development tools, thus driving improved skills and a heightened level of accountability.
• Support the development of strategic initiatives within the sales segment.
• Reviews the market position of competing products, services, and organizations and evaluates their marketing and sales techniques.
• Confers with management to determine the sales segments’ objectives and develops best practices to achieve these organizational goals.
• Lead the sales initiatives and strategy through consistent communications with branch leadership.
• Be an influencer to individuals and teams that may not directly report to this position.
• Manage and coach direct reports to include sales trainers.
• Nurtures key vendor relationships and ensures they are managed properly.

Director of Residential Sales

Project Manager

• Ensure team is tracking project timelines: start dates, completions dates, milestones, etc.
• Ensure targeted milestones and risk are captured and reviewed by team and stakeholders.
• Ensure team coordination with internal parties regarding backorders and payments.
• Generate quotes for projects and ensure clarity and consistency.
• Weekly check-ins with PM/PC on projects to ensure necessary approvals.
• Manage and guide team members on project tasks and updated project tracking.
• Track overdue inspections and ensure timely completion.
• Attend customer planning meetings to gather necessary information and serve as the point of escalation.

Service Project Manager

Support Engineer

• Troubleshoot Customer Concerns via omnichannel formats
• Assist customers with Do It with Me set up
• Guide users through diagnostic and troubleshooting processes
• Collaborate with team members to research and resolve problems
• Create new accounts in Alarm.com by following established guidelines
• Maintain knowledge of technology innovations and trends

Technical Support Specialist

Account Manager

• Prospecting, discovery, and qualifying new opportunities that lead to a pipeline of 4X plus of new business objectives on an ongoing basis
• Effectively presenting the company value proposition
• Collaborating with internal business partners and resources
• Effectively onboarding new customers and growing share of wallet
• Manage proposal response process, including detailed RFP requirements, content creation, and inputs from various sources
• Participate in relevant industry events, trade shows, networking opportunities, and other duties as required

National Account Manager – Managed Network Services

• Provide advanced administrative and operational support to leaders, teams, and departments
• Manage complex calendars, schedule meetings, coordinate logistics, and resolve scheduling conflicts
• Prepare leaders for key meetings by organizing agendas, collecting materials, and summarizing relevant information
• Serve as a primary point of contact for internal and external stakeholders
• Draft, proofread, and edit correspondence, reports, and presentations
• Screen and prioritize incoming communications and respond on behalf of leaders when appropriate
• Coordinate travel arrangements, itineraries, and expense reports
• Maintain and organize records, databases, and document systems with a high degree of accuracy
• Assist with budget tracking, purchase orders, and invoice processing
• Manage office workflows, supplies, and vendor relationships
• Identify opportunities to streamline administrative processes and recommend improvements
• Handle confidential information with discretion, sensitivity, and professionalism