Vector Security

Account Manager

• Primary point of contact for corporate level client contacts, communicating with clients to understand their needs, pain points and desired outcomes.
• Explain VSN services, solutions and product value.
• Building relationships with clients based on trust, respect, knowledge and ability to deliver at or above expectations.
• Acting as a client advocate with a focus on improving overall customer experience driving account retention and growth.
• Resolving complaints/escalations and preventing additional issues by improving processes.
• Collaborating with ALL internal departments (for all client subscribed services) to facilitate client need fulfillment.
• Collecting and analyzing data to identify trends, build business cases for sales solutions.
• Preparation and delivery of Quarterly (and Yearly) Business Reviews (QBR/YBR).
• Maintaining updated knowledge of company products and services as well as ability to recognize and recommend to client as solutions for their needs.
• Keeping accurate records and account notes in internal systems, for all assigned accounts.

Senior Account Management Representative

Account Executive

• Responsible for selling Vector’s commercial solutions and achieving bookings, recurring revenue and profit margin targets by proactively scheduling sales appointments with current and prospective commercial customers and ensuring offerings meet the needs of both Vector and the potential customer.
• Maintains in-depth product knowledge via ongoing training and required certifications.
• Educate customers about various commercial solutions including but not limited to video, intrusion, access control, and fire alarm systems.
• Continuously generates commercial proposals and maintains a viable pipeline equal to at least 4 times monthly sales quotas.
• All proposals are tracked in the company’s CRM platform for management visibility.
• Works closely with commercial system design team and branch operations to ensure proper scope is defined for large commercial installations.
• Create strategies to market products to new consumers, including identifying new target market segments/opportunities.
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.

Sales Representative

Business Development Rep

• Drive strategic growth within the multifamily housing and property management sector.
• Identify, engage, and secure new clients.
• Meet established sales quotas through a combination of individual sales production and supporting local branch teams.
• Assist in system design by recommending the best solutions for the application.
• Build and maintain client relationships by staying engaged with customers with any product updates and system/account reviews.

Business Development Manager

Engineer

• Ensure employees maintain up-to-date configuration documentation for systems and processes
• Rigorously maintain security systems and administer security configurations that reduce risk to enterprise systems and accounts
• Lead the IT team through IDAM governance, policies and solutions across SSO, directory, certificate, multi-factor authentication (MFA), privileged accounts, automation and behavior analytic systems
• Supervise routine access reviews that align with business unit requirements for certification and re-certification
• Serve as a team lead and initial point of contact for incident response analysts, security operations center (SOC) analysts, application engineers and security management
• Attend change and project management meetings and engage with other participants
• Liaison with auditors, both internal and external, to maintain and implement controls for compliance and privacy laws
• Works with the legal department to maintain compliance

Identity and Access Engineer

• Primary point of contact for corporate level client contacts.
• Communicating with clients to understand their needs, pain points and desired outcomes.
• Building relationships with clients based on trust, respect, knowledge and ability to deliver at or above expectations.
• Acting as a client advocate with a focus on improving overall customer experience driving account retention and growth.
• Resolving complaints/escalations and preventing additional issues by improving processes.
• Collaborating with ALL internal departments to facilitate client need fulfillment.
• Collecting and analyzing data to identify trends, build business cases for sales solutions.
• Preparation and delivery of Quarterly (and Yearly) Business Reviews (QBR/YBR).

Content Marketing Manager

• Own and evolve the Vector Security brand positioning, visual identity, narrative, and message architecture across all lines of business.
• Maintain a unified brand strategy that aligns with the company’s transformation agenda and long-term growth goals.
• Lead the creative development of brand campaigns, corporate storytelling, and narrative frameworks that reinforce customer trust and market differentiation.
• Ensure brand consistency across 50+ branch locations, field teams, digital properties, sponsorship assets, sales enablement materials, and internal channels.
• Oversee brand governance, including guidelines, approval processes, and quality control across the organization.
• Develop and execute an integrated content strategy spanning video, social, web, digital advertising, events, PR, blogs, email, and thought leadership.
• Oversee creation of high-quality, audience-targeted content that drives awareness, engagement, lead generation, and customer retention.
• Build a scalable content engine—campaign cadences, editorial calendars, and storytelling frameworks—supporting national and branch-level marketing needs.
• Partner with Digital Marketing to ensure content optimization for SEO, GEO, personalization, and conversion.
• Direct the creative process for flagship initiatives such as sports sponsorships, customer success storytelling, product launches, cultural programs, and Executive leadership visibility.
• Champion the adoption of AI tools for content creation, ideation, editing, metadata optimization, versioning, analysis, and workflow automation.
• Develop ethical and brand-safe AI usage guidelines for the marketing team, ensuring compliance, intellectual property protection, and reputational integrity.
• Implement AI-powered tools for multimedia production (video, audio, graphics), content repurposing, personalization, and performance forecasting.
• Explore emerging AI technologies that improve efficiency, creativity, and customer insights—running pilot programs and proof-of-concepts as appropriate.
• Train and upskill the team on responsible, high-impact AI usage.
• Lead the internal creative team to develop compelling campaigns and assets that reflect brand excellence.
• Oversee production of video, photography, podcasts, digital ads, print collateral, branch brand kits, and sales enablement tools.
• Ensure the newly built media studio operates at high capacity and supports consistent brand storytelling across channels.
• Provide creative oversight for major internal events, leadership meetings, awards programs, and cultural moments.
• Collaborate with Sales, Customer Experience, and Product teams to align messaging with customer needs and market opportunities.
• Strengthen alignment between brand, digital, and growth marketing functions—particularly as the organization expands D365 Marketing, automation, and personalization capabilities.

Head of Brand and Content Marketing

Sales

• Responsible for creating and executing the sales strategy to maintain and grow existing customer relationships and revenue and also acquire new customers consistent with company objectives.
• Lead and manage a team of sales leaders and other personnel as appropriate or required across the United States and Canada.
• Create and execute strategies for developing new business and growing our share of wallet with existing customers.
• Achieve all assigned company objectives.
• Provide detailed and accurate sales forecasting sufficient to meet company objectives along with strategies to accelerate success.
• Be a visible and valuable resource to our top customers, prospects and internal business partners and key vendors.
• Personally add value in the sales and retention process.
• Develop strong relationships with VSN customers, prospects and service providers in the Physical Security space.
• Ensure that the sales team utilizes company's CRM platform (D365) in accordance with company directives.
• Assist with the creation of staff compensation and incentive programs that responsibly drive critical business outcomes.
• Monitor customer, market and competitor activity and provide feedback to company leadership team and other company functions.
• Work closely with the marketing function to establish successful support, channel and partner programs.
• Facilitate daily, weekly and monthly meetings with the team. Manage the sales teams, operations and resources to deliver profitable growth.

Vice President, Sales

Project Manager

• Project Planning and Preparation: Working with a PM/PGM, identifying key stakeholders and their influence on the project.
• Under the direction of a PM/PGM, work with National Account Manager(s) and customer to understand customer needs and stakeholder goals, while balancing the triple constraint of time, scope and money to complete the project.
• Establish the project scope, timeline, and budget, through working with the Design teams and other departments.
• Establishing guidelines for project planning phase of Burglar Alarm Systems/Fire Alarm Systems/Video Systems/Access Control Systems.
• Work with Project Account Team(s) to prioritize and complete proposals within the required timelines, while meeting or exceeding budgetary goals.
• Project Delivery: Together with a PM/PGM, establish the project timeline, roles and responsibilities and review with the Project Team, client and other key stakeholders, in order to gain buy-in and identify any missing items.
• Assist and direct the Design team in compiling and documenting the scope of work to be completed by a Technical Service Partner (TSP/sub-contractor) for each project, in order to provide clear and coordinated interpretations of the repeating prototype system installation. To be completed during the introductory period of each customer project/system type.
• Solicit bids from local TSPs and negotiate labor pricing for each project.
• Create tasks for technical support groups to create system panel programs utilizing the appropriate manufacturer’s programming software, ensuring that customer, jurisdiction, and Vector established requirements are met.
• Provide direction, motivation and leadership to the Project Team, while making certain that delegated tasks are being completed according to the project requirements.
• Project Close Out: Seeking input from a PM/PGM, review the project tasks as they relate to the key project milestones, and prioritize and execute by those which most impact the project timeline, scope, and budget.
• Assess project performance as it relates to schedule, scope, and budget on an ongoing basis, adjusting for and responding to risks and change orders as they occur.
• Maintain a system of change order management together with a PM/PGM, controlling, documenting and communicating change orders to the key stakeholders as they occur throughout the project life cycle.
• Verify the scope against the agreed upon requirements.
• Obtain customer and technical acceptance and sign-off.
• Complete administrative and contract close-out requirements.
• Review lessons learned and close out with the PM/PGM, Project Team and stakeholders, and appropriate recognition/celebration.

Associate Project Manager

• Manage multiple projects in a fast-paced working environment.
• Work closely with internal and external teams to communicate target completion dates.
• Ensure that all internal & external requirements are being met in a timely manner.
• Ensure that services are delivered correctly and on schedule.
• Facilitate communications between all relevant stakeholders both internal and external.
• Manage budget as per department guidelines and timelines.
• Mediate escalations and provide troubleshooting resolutions.
• Lead the project team, work with stakeholders to successfully install Security and/or Network Projects.