Inside Sales Representative

Vector Security

Inside Sales Representative responsible for outbound calls and lead generation to achieve sales goals for security solutions. Making a difference by ensuring customer satisfaction and increasing revenue growth.

Posted 6/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Make outbound calls and handle customer contacts through all channels to meet the goal of converting leads to generate new units, RMR and sales
Handle inbound residential leads for all areas and close sales for both new and existing customers, including addons and upgrades
Achieve monthly quotas for new units, RMR and bookings
Work with existing customers who are moving to a new location
Capture both the COE sale and the customer’s new property
Proactively communicate with existing customers to increase sales of our products and services
Contact with customers within 6 months of contract renewal and review services and opportunities for addons and upgrades with the goal of renewing contract with customer
Generate new units, RMR and bookings from referrals obtained through existing sales contacts
Support specific lead generation projects through various outbound & inbound campaigns

Requirements

What you’ll need

High School Diploma or equivalent
Sales experience - Preferred
Able to intelligently communicate (verbal and written) to internal and external Customers, Team Members and Management
Able to make sound decisions and be willing to be accountable for the decisions made
Use deductive reasoning and negotiating to make acceptable resolutions -always doing the right thing for both our customers and our business
Able to meet all customer deadlines (both internal and external)
Microsoft D365: Company-specific software for CRM and scheduling
Able to become proficient in these business systems to demonstrate competency with company specific processes and procedures
Highly proficient with Microsoft Office programs
Able to learn recruiting and onboarding software
Ability to apply common sense understanding to carry out instructions in both written form and received through verbal communications
Ability to close sales for both new and existing customers
Possess knowledge of security system design and troubleshooting
Complete ADC certification within 90 days
Able to obtain and maintain state licenses and technical certification as needed to access customer accounts
Able to work from home (Vector-provided equipment) without distraction.

Benefits

Comp & perks

Medical, dental and vision coverage
Company paid life and AD&D insurance
Company paid short- and long-term disability
Voluntary benefit products
401k retirement savings plan
Flexible Spending Account
Paid time off
Tuition reimbursement
Employee Assistance Program (EAP)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales experiencecustomer relationship managementsecurity system designtroubleshootinglead generationnegotiatingdeductive reasoningMicrosoft D365Microsoft Officerecruiting and onboarding software

Soft Skills

communicationdecision makingaccountabilitycommon sense understandingcustomer servicetime managementproactive communicationadaptabilityproblem solvingteam collaboration

Certifications

ADC certificationstate licensestechnical certification