Utila

Support Engineer

• Investigate and troubleshoot issues reported by customers, reproducing problems and involving team members as needed.
• Apply strong analytical and critical-thinking skills to diagnose and resolve complex technical challenges.
• Build and maintain strong customer relationships through clear communication, professionalism, and understanding of customer needs.
• Collaborate with Product, Engineering, and Customer Success teams globally to ensure smooth case handling and knowledge sharing.
• Take a proactive approach to customer satisfaction by identifying concerns early and removing technical blockers.
• Escalate high-priority issues to management as needed, ensuring visibility and timely resolution.
• Identify opportunities to improve internal processes, documentation, and support workflows, and take ownership of driving these improvements.
• Provide structured reporting and updates to give visibility into open issues and customer status.

Technical Support Engineer

Business Development Rep

• Identify, create, and close new business opportunities across fintech, digital assets, and enterprise verticals.
• Build and manage relationships with key industry players, from financial institutions to technology providers.
• Collaborate with product and engineering teams to translate market needs into product direction.
• Lead outbound initiatives, market research, and competitive analyses to support Utila’s growth strategy.
• Represent Utila at industry events, conferences, and partner meetings.
• Drive the full BD lifecycle - from prospecting to negotiation to long-term relationship management.
• Track KPIs, pipeline progress, and market insights for leadership.

Business Development Manager

Business Development Manager – APAC

Sales

• Own Utila's enterprise sales motion across Latin America, with a focus on Central and South America, driving new business, managing strategic accounts, and consistently closing high-value deals.
• Lead complex, multi-stakeholder sales cycles with C-level executives, security teams, compliance stakeholders, and technical buyers across the region.
• Build and execute a regional go-to-market strategy in collaboration with Marketing and Leadership, identifying priority markets, ideal customer profiles (ICPs), and key industry verticals throughout LATAM.
• Drive expansion in key strategic markets including Mexico, Brazil, Argentina, Colombia, and Chile, while identifying additional growth opportunities across the region.
• Develop strong executive relationships with customers and partners, positioning Utila as a long-term strategic infrastructure provider for digital asset operations.
• Work closely with Product and Product Marketing to provide market feedback, influence roadmap priorities, and refine regional messaging and positioning.
• Own pipeline forecasting and revenue targets, maintaining high standards of deal qualification, CRM hygiene, and reporting accuracy.

Sales Director, LATAM

Financial Planning and Analysis

• Own and lead Utila's strategy for engaging financial institutions across North America, defining target segments, ICPs, and priority use cases.
• Drive new business directly, running complex sales cycles with banks, credit unions, broker-dealers, and other regulated institutions from initial engagement through close.
• Build and execute a partnership strategy with FIs, identifying opportunities for co-development, integration, and joint go-to-market.
• Develop deep relationships with key decision-makers across treasury, innovation, digital assets, and compliance functions at target institutions.
• Translate FI buying cycles, procurement processes, and risk/compliance requirements into actionable go-to-market plans.
• Partner with Product and Leadership to ensure Utila's roadmap and positioning align with what FIs need to adopt on-chain infrastructure.
• Own pipeline forecasting and revenue targets for the FI segment, maintaining high standards of deal qualification and reporting.

Sales Director – Financial Institutions

• Own and scale Utila's enterprise sales motion across Europe and the Middle East — driving new business and consistently closing high-value deals
• Recruit, manage, and coach a team of high-performing sales reps, setting individual and team quotas and holding the team accountable to them
• Build and execute a regional GTM strategy in collaboration with BD, Partnerships, Marketing and Leadership
• Partner closely with Product to share market and customer feedback, helping shape the roadmap and sharpen positioning for institutional buyers
• Develop strong executive relationships with customers and partners, positioning Utila as a long-term strategic infrastructure provider
• Own pipeline forecasting and revenue targets across the team, maintaining high standards of deal qualification, CRM hygiene, and reporting

Technical Support Engineer

Business Development Manager

Business Development Manager

Business Development Manager – APAC

Sales Director, LATAM

Sales Director – Financial Institutions

Sales Lead – Europe and Middle East