Technical Support Engineer

Utila

Technical Support Engineer helping customers in LATAM to ensure technical success. Investigating issues and collaborating with global teams in financial technology space.

Posted 7/22/2026full-timeRemote • 🇱🇻 LatviaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and problem-solving skills in technical support, with a focus on customer satisfaction and effective communication. Proficient in managing SaaS products and collaborating with cross-functional teams to enhance support processes.

Highest-signal resume keywords

Technical Support EngineeringSaaS Product SupportAPIs and Cloud EnvironmentsNative-Level English and SpanishObservability Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Problem-SolvingAnalytical SkillsTechnical TroubleshootingProcess ImprovementPythonGoGCPGrafanaAWSAzure

Soft Skills

Interpersonal SkillsCommunication SkillsTeam CollaborationCuriosityProfessionalism

Tools & Technologies

DatadogCloud EnvironmentsSaaS PlatformsTechnical Support Practices

Industry Keywords

Startup EnvironmentFast-Scaling EnvironmentsDigital Asset InfrastructureCustomer Success

Tech Stack

Tools & technologies

AWSAzureCloudGoGoogle Cloud PlatformGrafanaPython

About the role

Key responsibilities & impact

Investigate and troubleshoot issues reported by customers, reproducing problems and involving team members as needed.
Apply strong analytical and critical-thinking skills to diagnose and resolve complex technical challenges.
Build and maintain strong customer relationships through clear communication, professionalism, and understanding of customer needs.
Collaborate with Product, Engineering, and Customer Success teams globally to ensure smooth case handling and knowledge sharing.
Take a proactive approach to customer satisfaction by identifying concerns early and removing technical blockers.
Escalate high-priority issues to management as needed, ensuring visibility and timely resolution.
Identify opportunities to improve internal processes, documentation, and support workflows, and take ownership of driving these improvements.
Provide structured reporting and updates to give visibility into open issues and customer status.

Requirements

What you’ll need

3+ years of experience as a Technical Support Engineer or Product Support Engineer.
Experience supporting or working with SaaS-based products.
Strong problem-solving skills, curiosity, and passion for technology.
Excellent interpersonal and communication skills.
Team-oriented mindset with a collaborative approach.
Experience working with APIs and cloud environments (AWS, Azure, etc.)
Familiarity with observability tools such as Datadog.
Strong analytical, diagnostic, and problem-solving skills.
Comfortable working autonomously as the first regional hire and contributing to process-building.
MUST: Native-level English and Spanish.
Bonus Skills: Experience with Python or Go.
Experience with GCP, Grafana, or blockchain / digital asset infrastructure.
Prior experience in startup or fast-scaling environments.
Mentoring or establishing technical support practices.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Utila Website LinkedIn All Job Openings 11 - 50 employees ₿ Crypto 💳 Fintech Crypto
Fintech
Blockchain Utila is a comprehensive platform designed to manage digital asset operations securely. It enables organizations to handle their trading, payments, treasury management, and tokenization across multiple blockchains with a focus on security and usability. Utila's solutions are built on a state-of-the-art MPC (Multi-Party Computation) wallet infrastructure, ensuring high levels of security and flexibility for businesses and institutions dealing with crypto transactions. Technical Support Engineer Job not on LinkedIn 🔥 1 hour ago 🇱🇻 Latvia – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🗣️🇪🇸 Spanish Required AWS Azure Cloud Google Cloud Platform Grafana Python Go Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Investigate and troubleshoot issues reported by customers, reproducing problems and involving team members as needed.
Apply strong analytical and critical-thinking skills to diagnose and resolve complex technical challenges.
Build and maintain strong customer relationships through clear communication, professionalism, and understanding of customer needs.
Collaborate with Product, Engineering, and Customer Success teams globally to ensure smooth case handling and knowledge sharing.
Take a proactive approach to customer satisfaction by identifying concerns early and removing technical blockers.
Escalate high-priority issues to management as needed, ensuring visibility and timely resolution.
Identify opportunities to improve internal processes, documentation, and support workflows, and take ownership of driving these improvements.
Provide structured reporting and updates to give visibility into open issues and customer status. 🎯 Requirements
3+ years of experience as a Technical Support Engineer or Product Support Engineer.
Experience supporting or working with SaaS-based products.
Strong problem-solving skills, curiosity, and passion for technology.
Excellent interpersonal and communication skills.
Team-oriented mindset with a collaborative approach.
Experience working with APIs and cloud environments (AWS, Azure, etc.)
Familiarity with observability tools such as Datadog.
Strong analytical, diagnostic, and problem-solving skills.
Comfortable working autonomously as the first regional hire and contributing to process-building.
MUST: Native-level English and Spanish.
Bonus Skills: Experience with Python or Go.
Experience with GCP, Grafana, or blockchain / digital asset infrastructure.
Prior experience in startup or fast-scaling environments.
Mentoring or establishing technical support practices. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Technical Support Engineer 🕒 April 1 Setupad 11 - 50 ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Technical Support Engineer assisting publishers with advertising solutions at Setupad. Supporting implementation and collaborating with developers on new tools and features. 🇱🇻 Latvia – Remote 💵 €1.2k - €1.8k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer JavaScript jQuery PHP React WordPress View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs