Utica National Insurance Group

Insurance

• The Specialist will be responsible for the management and effective resolution of higher exposure, complex auto claims.
• Responsible for thorough evaluation of coverage and proactive investigation, reserving, negotiating and managing the defense of complex auto claims in multiple jurisdictions.
• Manage all claims in accordance with Utica National’s established claim procedures.
• Draft and present claim reviews to supervisor and upper management that provide full evaluation of coverage, liability and damages associated with claim, proposed plan to resolve claim and sufficient basis and support for authority requests above the Complex Liability Claims Specialist's individual monetary authority level.
• Maintain timely and accurate claim reserves in accordance Utica National’s reserving philosophy.
• Effectively manage litigation process including appropriate assignment of defense panel counsel, monitoring of defense counsel’s work product and working with defense counsel to efficiently and fairly resolve claims.
• Participate as appropriate in litigation activities including settlement negotiations, depositions, conferences, hearings, alternative dispute resolution sessions and trials.
• Maintain effective communications with insureds, claimants, agents, and other representatives involved in the claims cycle.
• Achieve the service standard of “excellent” during all phases of claims handling.
• Stay abreast of legal trends, case law, and jurisdictional environment and its impact on handling claims within the jurisdiction.
• Responsible for analyzing and communicating changes in law, regulation, and custom to ensure consistent quality claim handling.

Complex Liability Claims Specialist – Auto

Network Engineer

• Work on projects that matter with guidance from seasoned supervisors
• Lead projects and present findings to senior leadership
• Get an in-depth look at insurance and exposure to different departments

Network Engineering Intern

Support Engineer

• Secure, complete, and summarize preparatory underwriting tasks for quotes, new policies, and renewal policies in accordance with the corporate workflow.
• Process new and renewal prepping requests within authority.
• Serve as a contact for underwriting and agents on communication related to the new and renewal prepping and PIC tasks.
• Coordinate information using the OnBase, COMPRO and Mainframe systems as it relates to new business applications, policy change requests and E&O incoming documents, completing work accurately and meeting the assigned SLAs.
• Pull Workers' Compensation reports for applicable states and transfer to Onbase.
• Monitor, import and complete all necessary actions on incoming emails from all boxes including: Webcld, Webpld, Amendcld, EO.Apps, Underwriting Decisions and PIC.Requests.
• Webcld requires review of applications to determine incoming Lines of Business, complete quality control of new input via inquiry to detect errors and duplicate submissions and underwriter or agent contact depending on submission.
• Compile, complete and submit reports and documents as required.
• Perform Document Separation and Indexing.
• Monitor Onbase Exception Queues.
• Complete tasks including, but not limited to, Right Fax, Single 2, 3,4,6’s, Certificates, Regulatory Documents, and E&O Scanned.
• Maintain a strong customer service commitment by interacting with Profit Centers, Supervisory Staff, Home Office, coworkers and agents in support of efficient and effective work processes.

Underwriting Support Technician

Business Analyst

• The Claims Business Analyst III acts as a liaison between the business/customers and IT/vendor development teams for business needs requiring technology and process based solutions including identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives.
• Build strong, trusting relationships with business customer teams to understand business needs and potential enhancements.
• Be a consultative partner making recommendations for solutions or improvements to business processes that can be accomplished through new solutions or alternative uses of existing technology/systems.
• Working with business partners, elicit requirements for efforts of high complexity ranging from corporate projects to maintenance requests utilizing various techniques such as interviewing, requirement workshops, business process reviews and workflows.
• Document business and functional requirements according to established standards.
• Decomposing high level business or user requirements into functional requirements specified at an appropriate and actionable level for technical team-mates.
• Utilize various tools for pragmatic representation of requirements where appropriate, such as process flows, diagrams, mock ups and screenshots.
• Working with team members, business partners, and Information Technology, lead or participate in requirement reviews to ensure requirements are complete, comprehensive, concise, unambiguous, traceable and verifiable.
• Obtain necessary approvals for requirements from business stakeholders.
• Maintain complete and keep contemporary documentation of requirement decisions, procedures, workflows, system integrations etc.
• Is able to work and transition across projects executed in different methodologies (Agile, Waterfall, Kanban etc.).
• Should be well versed with creation and prioritizing Backlogs, writing User Stories, clearly defining Acceptance criteria and helping move stories across work stages to ensure completion.
• Works with Product Management Team to ensure vision, themes, features, epics are established to help meet the goals, and objectives of the claims organization.
• Develop testing strategies; build Acceptance Tests and Use Cases.
• Perform User Acceptance Testing when needed to ensure that programming meets specifications, and operates as intended.
• Document and analyze business processes and system integrations to guide the business in improvement opportunities Working with business partners and/or Information Technology, define and document ticket or project objectives for Wrike input when necessary.
• Provide a high level of assistance, training, and mentoring for teammates as needed, fostering an environment of team collaboration and knowledge sharing.
• Working with business partners and Information Technology, plan and manage project activities of a high complexity/visibility to include project level tasks, resources, timeline.
• Identify and escalate risk and constraints, plan mitigation strategy.
• Report project performance, progress and issues in a clear, concise and timely manner.
• Attend or facilitate project status meetings as needed.
• Identify assignment risks and constraints, escalating appropriately and in a timely manner with possible mitigation strategies.
• Resolve and/or escalate issues in a timely fashion to meet necessary effective/statutory due dates.
• Identify opportunities for improvement and make constructive suggestions for change following accepted change management procedures.
• Participate in the development and design of new products, and documenting system changes that are necessary as a result.
• Support ServiceNow/Help Desk related requirements items.
• Accurate input and tracking of estimations and actual work time within workflow systems (i.e. Wrike, Team Track).

Claims Business Analyst III

Actuary

• Prepare rate indications and experience exhibits using standard actuarial methodologies.
• Provide impact analyses and actuarial support for rate filings.
• Develop skills to extract and manipulate data using industry-standard software.
• Enhance actuarial expertise through exam progress (CAS) and on-the-job training.
• Work with internal teams to ensure accurate data interpretation and consistent actuarial practices.
• Contribute to ad-hoc projects, maintain compliance with corporate policies, and continually refine best practices.

Actuarial Analyst I

• Prepare rate indications and experience exhibits using standard actuarial methodologies
• Provide impact analyses and actuarial support for rate filings
• Develop skills to extract and manipulate data using industry-standard software
• Enhance actuarial expertise through exam progress (CAS) and on-the-job training
• Work with internal teams to ensure accurate data interpretation and consistent actuarial practices
• Contribute to ad-hoc projects, maintain compliance with corporate policies, and continually refine best practices

• Use customer service experience, investigative skills, and detail orientation to handle serious and complex claims
• Communicate with insureds, attorneys, and relevant parties
• Use decision making skills to settle claims within assigned authority
• Investigate and handle New England Workers' Compensation claims of complex and serious nature
• Perform special claims investigation and handling matters requiring broad technical claims knowledge
• Settle claims within assigned authority
• Review court decisions, law, and coverage interpretations
• Assume duties of Claims Supervisor in absence

Senior Workers' Compensation Claims Specialist – MA, CT

Underwriter

• Overseeing all commercial underwriting functions, quality assurance, and field underwriting execution.
• Managing underwriting education, identifying skill gaps, and facilitating discussions.
• Handling strategic underwriting referrals, collaborating on guidelines, monitoring expenses, leading projects, and supporting new product initiatives.
• Reviewing financial data to adjust rates and serving as a communication link between Enterprise Underwriting and regional teams.

Director of Enterprise Underwriting

Security Engineer

• Design, implement, configure, maintain, and support the end-to-end Security Framework including, IPS/IDS, endpoint protection, email and URL filtering (DMARC/DKIM/SPF), SIEM, vulnerability assessment/scanning, ATP solutions, DLP solutions, MFA and SSO solutions, cloud security, WAFs, and more.
• Lead Security Operations – configure alerts to protect against cyber threats, review configurations, and tune systems as needed.
• Respond to and investigate potential or actual security incidents.
• Lead all phases of Incident Response (Preparation, Identification, Containment, Eradication, Recovery, and Lessons Learned).
• Handle escalated security alerts and approve mitigation plans.
• Research, evaluate, design, configure, and maintain security solutions.
• Develop and manage the Vulnerability Management Program, review scan results, and approve mitigation plans.
• Perform penetration testing and coordinate third-party testing; review results and remediation plans.
• Conduct risk assessments, document threats and vulnerabilities, and develop mitigation strategies.
• Evaluate current systems and recommend improvements.
• Perform health checks and best practice reviews for security solutions.
• Conduct threat modeling/hunting using industry frameworks.

Senior Information Security Engineer

Account Executive

• As an Inside Sales Representative you will have the chance to build and execute strategies to build out your agency and sales plan including recruiting and inspiring new agents as well as creating depth in the existing agency relationships.
• Effectively manage assigned territory to meet or exceed territory goals, including but not limited to new business premium production, total written premium production, and loss ratio.
• Build Territory Sales Plan to strategically determine which existing agencies to focus on and adding new agency appointments as needed.
• Use analytical skills and problem solving to interpret data within the agency or territory to make decisions.
• Conduct primarily virtual sales calls with agents to effectively execute on Territory Sales Plan.
• Proactively prioritize agent sales call activity while consistently identifying gaps and messaging appetite articulation to top producing agent partners creating increased flow of profitable new business.
• During agency interactions, use discovery sales skills process to identify opportunities with agents, evaluate competitor products, rates, and new programs, and recommend solutions to overcome objections and increase territory sales flow.
• Develop strategies and action plans to enable agents to maximize revenue with products, services, and profit-sharing programs which differentiates the sales representative from competitors through a clearly defined and consistent value proposition.
• Utilize data tools (Power BI) to monitor territory results against defined goals.
• Manage trends and communicate necessary revised sales strategies and territorial review action plans to achieve profitable sales objectives.
• Manage agent sales planning commitments, production plans, sales call activity, and agency review process with effective use of Customer Relationship Management tools.
• Build and maintain strong relationships at all levels of an agency; develop rapport with industry peers and trade associations; coordinate territory functions/breakfast meetings; develop relationships with internal departments necessary to achieve corporate objectives; and inform agent-customers of success/new business written, product enhancements, etc.
• Develop and monitor territorial/state target market plans.

Inside Sales Representative

Product Manager

• Develop multi-year strategy and product roadmap for assigned portfolio, aligning with business goals.
• Responsible for performance across multiple products/states, adjusting pricing and segmentation as needed.
• Design and lead launching new products or entering new markets.
• Identify emerging trends and translate them into product opportunities.
• Champion modernization efforts (e.g., digitization, predictive analytics integration).
• Drive product governance, audit readiness, and best practices across product management.
• Represent the company in regulatory discussions, public filings, and industry groups.
• Lead teams of associate product managers, analysts, and cross-functional stakeholders.
• Lead and manage vendor partnerships and initiatives.
• Coach and develop emerging talent, fostering a culture of ownership and innovation.
• Responsible for managing the implementation of rate and pricing changes across assigned lines of business in alignment with regulatory and business requirements.

Senior Product Manager – Commercial Property

• Handle more serious and complex claims in jurisdictions including: CT, MA, RI, and NH.
• Communicating with our insureds, attorneys, and other relevant parties.
• Use your decision making skills to settle claims within your assigned authority.
• Investigating and handling primarily New England Workers' Compensation claims of a complex and serious nature.
• Performing special claims investigation and handling matters requiring broad technical claims knowledge.
• Operating on an independent basis with little supervision.
• Numerous contact with attorneys concerning serious claim matters.
• Reviewing court decisions, law and coverage interpretations.

• Build and execute strategies to develop agency and sales plan
• Recruit and inspire new agents
• Create depth in existing agency relationships
• Support Commercial Lines (BOP, Commercial Property, Commercial Auto, Workers Compensation, General Liability) and Non Standard Personal Lines (Personal Auto, Renters and Homeowners)
• Manage assigned territory to meet or exceed territory goals, including premium production and loss ratio
• Develop Territory Sales Plan to focus on existing agencies and add new agency appointments
• Use analytical skills to interpret data and make decisions
• Conduct virtual sales calls with agents
• Prioritize agent sales call activity and communicate effectively
• Develop strategies and action plans to maximize revenue with products and services

• Design, implement, configure, maintain, and support the end-to-end Security Framework including, but not limited to, IPS/IDS, endpoint protection, email and URL filtering (DMARC/DKIM/SPF), SIEM, vulnerability assessment/scanning, ATP solutions, DLP solutions, MFA and SSO solutions, cloud security, WAFs, and more.
• Lead Security Operations – configure alerts to protect against cyber threats, review configurations, and tune systems as needed.
• Respond to and investigate potential or actual security incidents.
• Lead all phases of Incident Response (Preparation, Identification, Containment, Eradication, Recovery, and Lessons Learned).
• Handle escalated security alerts and approve mitigation plans.
• Research, evaluate, design, configure, and maintain security solutions.
• Develop and manage the Vulnerability Management Program, review scan results, and approve mitigation plans.
• Perform penetration testing and coordinate third-party testing; review results and remediation plans.
• Conduct risk assessments, document threats and vulnerabilities, and develop mitigation strategies.
• Evaluate current systems and recommend improvements.
• Perform health checks and best practice reviews for security solutions.
• Conduct threat modeling/hunting using industry frameworks.

• Investigate, make coverage determination, prepare complete scope and adjust to disposition commercial lines losses.
• Position requires extensive personal contact with insureds, their legal representatives and customer agents.
• Occasional contact with law enforcement officials may be required.
• Operate on an independent basis with limited supervision in handling/settling a high volume of claims within assigned authority.
• Submit reports within specified time frames as required by the Claims Technical Manual or as required by supervisor or manager.
• Performs other duties as assigned.
• Conforms with all corporate policies and procedures.

Senior Property Claims Specialist – Commercial

General Counsel

• Provide counsel on legal and regulatory matters pertaining to all phases of insurance operations.
• Assist the General Counsel in legal (including litigation), regulatory, legislative and corporate matters.
• Cooperate with and keep the General Counsel, Senior Management, and Company personnel fully informed on serious legal problems, legislation, critical new legal decisions and regulatory issues arising from the various insurance operations.
• Watch and control legal expense sustained in handling of corporate legal matters.
• Handle general corporate transactional work, including leases, contract reviews and vendor agreements.
• Review and provide guidance on marketing materials from an intellectual property and insurance regulatory perspective.
• Counsel staff and all departments of the Company on day-to-day questions of law and render legal opinions, oral or written, for the officers and members of all departments in the Company, including, but not limited to, Marketing, Human Resources, and Underwriting.
• Working with the legal team, prepare and review legal documents affecting the affairs of the Company and its subsidiaries, subsidiary and affiliate company formation, licensing and dissolution and intercompany agreements.
• Provide direction and advice on matters related to compliance and assess, prioritize and manage legal and regulatory compliance risks.
• Research regulatory matters as necessary or requested.
• Investigate and coordinate responses to regulatory requests.
• Perform other duties as assigned.
• Conform with all corporate policies and procedures.

Assistant General Counsel

Attorney

• Analyze, evaluate and finalize coverage positions and draft and finalize coverage letters for claims handled across the casualty department.
• Investigate, evaluate and resolve complex casualty claims.
• Claim responsibility includes direct management of coverage disputes, allegations giving rise to extra contractual exposure, and liability claims presenting with the highest exposures to the company.
• Provide guidance and direction to casualty claims staff on all technical areas, grant settlement, reserve and/or expense authority on cases, in accordance with Utica National’s claims leading practices.
• Directly handle bad faith claims made against the Company, as well as directly handle complex specialty claims including pollution, hazardous waste, bonds, cyber insurance, liquor liability, agents errors & omissions and other select claims.
• Manage and comply with reinsurance reporting practices on assigned claims.
• Analyzes claim activities; prepare and present reports to management and other internal business partners.
• Comply with all statutory and regulatory requirements in all applicable jurisdictions.
• Maintain timely and accurate claim reserves in accordance with Utica National's reserving philosophy.
• On-going review of reserves required through life of file.
• Responsible for analyzing and communicating changes in law, regulation, and custom to ensure consistent quality claim handling.
• Conduct, as assigned, claim reviews to ensure that technical standards are being met by Complex Liability Claims Unit and improvement opportunities are recognized and communicated.
• Provide Product and Underwriting teams with claim trends that impact underwriting decisions, and support on changes to existing products, the introduction of new products and/or entry into new state.
• Work is performed without appreciable direction.
• Able to exercise considerable latitude in determining objectives and approaches to handling pending claims and assignments.
• Applies knowledge to develop strategies and plans of action to manage and resolve claims consistent with established company claims handling procedures.
• Uses research and analysis to develop innovative and practical solutions.
• Analyze, evaluate and finalize coverage positions and draft and finalize coverage letters for claims handled across the casualty department.
• Provide guidance and direction to casualty claims staff on all technical areas; grant settlement, reserve, and/or expense authority on cases, in accordance with Utica National’s claims leading practices.
• Requires a minimal amount of travel to the claim offices and/or attendance at mediations, arbitrations or trials.
• Effectively manage litigation process including appropriate assignment of defense panel counsel, monitoring of defense counsel's work product and working with defense counsel to efficiently and fairly resolve claims.

Coverage and Specialty Claims Staff Attorney

QA Engineer

• You'll be a key contributor to the company's operational excellence by conducting quality assurance reviews within our liability lines.
• Ensure timely completion of assigned file reviews, calibration sessions and analysis reports to leadership.
• Apply advanced knowledge of the claims process, policies & procedures, systems, coverage, liability, damage estimating, and/or settlement and adherence to applicable legal and regulatory compliance standards when conducting file reviews.
• Identify claim handling trends by applying advanced industry knowledge to discipline practices to produce recommendations for improvement opportunities.
• Effectively communicate observations to all levels of leadership and provides substantiate feedback and coaching to associates.
• Work closely with the directors and regional leadership to ensure compliance with claim handling, practices and procedures.
• Provide training and support to the claims field leadership and frontline claims staff.
• Perform other tasks as assigned by the Director of Claims Quality and Strategy.

Complex Liability Claims Specialist – Auto

Network Engineering Intern

Underwriting Support Technician

Claims Business Analyst III

Actuarial Analyst I

Actuarial Analyst I

Senior Workers' Compensation Claims Specialist – MA, CT

Director of Enterprise Underwriting

Senior Information Security Engineer

Inside Sales Representative

Senior Product Manager – Commercial Property

Senior Workers' Compensation Claims Specialist – MA, CT

Inside Sales Representative

Director of Enterprise Underwriting

Senior Information Security Engineer

Senior Property Claims Specialist – Commercial

Assistant General Counsel

Coverage and Specialty Claims Staff Attorney

Quality Assurance Examiner – Auto Bodily Injury