Utica National Insurance Group

Content Creator

• Lead the day-to-day oversight of our external digital channels, create inspirational, informative, and engaging content.
• Collaborate across all business segments to ensure our digital presence supports and enhances our business offerings and delivers our messages effectively.
• Creatively identify, produce, deliver, and manage digital content using a wide range of techniques, including email marketing, website landing pages, video production, social media, webinars, seminars, and more.
• Work with senior leadership, subject matter experts, product specialists, and designers to create compelling content and product announcements.
• Monitor, analyze, and report on the performance of digital channels/activities using tools like Google Analytics feeding back to stakeholders and using the data to inform future activities.

Platform Engineer

• Evaluate capabilities to determine how to support prioritized use cases
• Lead proofs-of-concept (PoCs) and pilot programs to validate usability within our ecosystems
• Collaborate with internal teams to ensure secure and effective use of AI-driven tools
• Design and deploy AI/ML platform components using Azure AI Foundry, Azure Machine Learning, Azure AI Search, Azure Storage, Key Vault, and Private Endpoints/VNET
• Establish secure connectivity patterns, RBAC, and identity management with Microsoft Entra ID
• Implement observability and telemetry using Azure Monitor and Application Insights
• Build CI/CD pipelines in Azure DevOps or GitHub for model training, evaluation, and deployment
• Manage versioning for datasets, models, prompts, and agent configurations
• Automate environment provisioning and enforce promotion gates for Development → Test → UAT → Production
• Enable conversational experiences using Microsoft Copilot Studio and integrate advanced use cases with Azure AI Foundry
• Connect enterprise data sources (SharePoint, Dataverse, Graph connectors) securely for grounding AI agents
• Implement governance controls for PII, data classification, and auditability
• Define SLAs, cost guardrails, and incident response playbooks for AI services
• Collaborate with business units (Policy, Claims, Underwriting, Customer Experience) to align AI platform capabilities with operational needs

AI Platform Engineer

Claims Specialist

• Investigating, evaluating, negotiating, and resolving E&O and EPLI claims with and without litigation on a multistate basis
• Skills in detail orientation and analysis, interpreting coverage and preparing coverage letters
• Consultation with supervisors on more complex coverage as needed
• Deal with complex issues involving large exposures in a multi state environment
• Initiate investigations, conduct direct handling of Errors and Omissions and Employment Practices Liability claims
• Assign and direct attorneys and adjusters
• Analyze coverage and legal issues
• Evaluate liability and damages both in the claim against the insured and in the underlying loss that precipitated the claim
• Establish timely, realistic reserves and settlement values
• Prepare file and other department or company mandated reports
• Issue reservation of rights letters, excess advice letters and recommend disclaimers or voidance
• Negotiate settlements, maintain current knowledge of applicable state law and court decisions
• Interface with Underwriters, H. O. Claim staff, insureds, claimants, attorneys and adjusters
• Communicate developments in assigned states to staff via Supervisor/Manager
• Performs other duties as assigned
• Conforms with all corporate policies and procedures.

Senior Error & Omissions Claims Specialist – E&O, EPLI claims

• Investigating, evaluating, negotiating, and resolving E&O and EPLI claims with and without litigation on a multistate basis.
• Initiate investigations and conduct direct handling of Errors and Omissions and Employment Practices Liability claims.
• Assign and direct attorneys and adjusters.
• Analyze coverage and legal issues.
• Evaluate liability and damages both in the claim against the insured and in the underlying loss that precipitated the claim.
• Establish timely, realistic reserves and settlement values.
• Prepare file and other department or company mandated reports.
• Issue reservation of rights letters, excess advice letters and recommend disclaimers or voidance.
• Negotiate settlements while maintaining current knowledge of applicable state law and court decisions.
• Interface with the Underwriters, H. O. Claim staff, insureds, claimants, attorneys, and adjusters.
• Communicate developments in assigned states to staff via Supervisor/Manager.
• Perform other duties as assigned and conform with all corporate policies and procedures.

Senior Error & Omissions Claims Specialist – E&O, EPLI Claims

Consultant

• Outline marketing and communication needs that will drive the organizations goal to meet business objectives, given the marketplace analysis.
• Work with senior leadership, key subject matter experts, content creators and designers to create the desired content, including drafting product announcements and compelling messages.
• Implement, drive and maintain the most profitable and strategic marketing campaign to position, and promote company’s products and services, working with SMEs, content creators and designers.
• Lead the day-to-day oversight of our external digital channels, create inspirational, informative, and engaging content.
• Manage collaborative discipline with company’s business segment leaders and CoE’s to learn and translate technical details into benefits for our agents and policyholders.
• Evaluate projects and monitor results using relevant KPIs and feedback from existing and prospective customers.
• Manage projects, campaigns and calendar scheduling for created content and the planned release of each piece of content.
• Manage and oversee a variety of marketing activities, including high-value sales tools and resources, as well as marketing collateral.
• Work closely with copywriters for all assignments to ensure brand voice is consistent and appropriate.
• Present well-thought-out plans, content strategy and content development to COO and CEO as well as other Senior Leaders withing our company.
• Stay on top of marketing trends and emerging trends as well as adopt new and innovative technology.
• Manage online product marketing reputation.
• Serve as a marketing segment advocate and a go-to marketing expert.
• Support Segment and Regional research, identification and collection of market competitive programs, coverage specifications and forms.
• Creatively identify, produce, deliver, and manage digital content using a wide range of techniques, including email marketing, website landing pages, video production, social media, webinars, seminars, and more.

Enterprise Engagement Consultant

Risk

• Assist in preparing Board Risk Committee materials and enterprise risk dashboards
• Help maintain the risk register and track key risk indicators (KRIs)
• Support the CRO in documenting and monitoring risk appetite/tolerance metrics
• Assist in compiling the ORSA document and related regulatory submissions
• Gather and organize departmental risk plans; support cross-functional updates
• Provide research and first-draft materials for regulator and rating agency inquiries
• Work closely with vendor partners and internal teams on capital and catastrophe modeling activities
• Review and analyze model outputs, including stress and scenario results, to assess impacts on capital, solvency, and risk appetite
• Summarize findings and prepare clear, professional reports for CRO review and presentation to management and the Board
• Help coordinate risk workshops and training sessions with business leaders
• Support communication of risk policies, appetite, and governance standards
• Provide administrative and analytical support to CRO-led risk committees
• Performs other duties as assigned

Content Creator

AI Platform Engineer

Senior Error & Omissions Claims Specialist – E&O, EPLI claims

Senior Error & Omissions Claims Specialist – E&O, EPLI Claims

Enterprise Engagement Consultant

Senior Enterprise Risk and Governance Analyst