Utica National Insurance Group

Platform Engineer

• Evaluate capabilities to determine how to support prioritized use cases
• Lead proofs-of-concept (PoCs) and pilot programs to validate usability within our ecosystems
• Collaborate with internal teams to ensure secure and effective use of AI-driven tools
• Design and deploy AI/ML platform components using Azure AI Foundry, Azure Machine Learning, Azure AI Search, Azure Storage, Key Vault, and Private Endpoints/VNET
• Establish secure connectivity patterns, RBAC, and identity management with Microsoft Entra ID
• Implement observability and telemetry using Azure Monitor and Application Insights
• Build CI/CD pipelines in Azure DevOps or GitHub for model training, evaluation, and deployment
• Manage versioning for datasets, models, prompts, and agent configurations
• Automate environment provisioning and enforce promotion gates for Development  Test  UAT  Production
• Enable conversational experiences using Microsoft Copilot Studio and integrate advanced use cases with Azure AI Foundry
• Connect enterprise data sources (SharePoint, Dataverse, Graph connectors) securely for grounding AI agents
• Implement governance controls for PII, data classification, and auditability
• Define SLAs, cost guardrails, and incident response playbooks for AI services
• Collaborate with business units (Policy, Claims, Underwriting, Customer Experience) to align AI platform capabilities with operational needs
• Performs other duties as assigned
• Conforms with all corporate policies and procedures

AI Platform Engineer – Hybrid

Underwriter

• Responsible for leading and managing a team of underwriters to ensure compliance with company underwriting policies.
• Work closely with the Director of Regional Underwriting Operations to develop strategic plans for profitable growth within the territory.
• Underwrite commercial lines insurance policies, including General Liability, Worker's Compensation, Property, Commercial Auto insurance.
• Evaluate performance of all underwriters to confirm adherence to company underwriting guidelines policy.
• Effectively manage the quality process in a book of business.
• Manage territory to meet all regulatory requirements.
• Be responsible for the administration of underwriting authority to underwriters with the Director of Regional Underwriting Operations.
• Understand trending in relation to growth and profit.
• Demonstrate strong partnerships with agents and brokers.
• Support sales plans and agency engagement initiatives.
• Effectively manage agency profitability.

Commercial Lines Underwriting Supervisor

Account Executive

• Build and execute strategies to build agency and sales plan including recruiting and inspiring new agents.
• Create depth in existing agency relationships.
• Support Middle Market, Small Commercial and Specialist lines among all lines of commercial business.
• Develop and monitor territorial/state agency plans.
• Spearhead agency/territorial review process.
• Execute the life cycle of appointments including prospecting, soliciting, appointing, and evaluating.
• Manage Agency Production Initiatives utilizing available marketing tools.
• Develop and monitor territorial/state line of business growth plans that adhere to the Marketing Plan Classifications.
• Determine profitability by various methods including accident year loss ratios, calendar year loss ratios, allowable loss ratios, and return on sales measurements.
• Own loyalty and retention initiatives.
• Educate customers on product offerings, automation, forms, and brochures, and Company procedures.

Senior Field Sales Representative

Customer Support

• Provide high-quality service and handle customer inquiries.
• Take inbound First Notice of Loss calls for claims related to Auto, Property, Workers' Compensation, and Liability.
• Maintain accurate policy / claim documentation and update customer records.
• Route calls appropriately to ensure timely resolution.
• Communicate professionally with stakeholders for information gathering.
• Foster positive customer relations across departments.
• Meet productivity and quality standards.
• Manage third-party inquiries using internal systems.
• Perform other duties and adhere to company policies.

Customer Service Representative I – First Notice of Loss

• Process new business, renewals and endorsements and billing transactions according to established department policies and procedures
• Communicates and collaborates with internal and external stakeholders in a professional manner when additional information is needed ensuring timely processing
• Maintains detailed policy documentation and updates customer information as necessary
• Rate endorsements/transactions for multiple lines of business
• Develops and maintains positive customer relations and coordinates with various functions within the company
• Perform pre-underwriting task for policy transactions based on Company processing procedures and underwriting guidelines or complete preparatory work
• Order reports for new business, renewal and endorsements as required such as CLUE, MVR, SOCRECARD, DADS, etc
• Maintain acceptable productivity and quality levels established by management
• Perform all tasks with direction of supervisor
• Performs other duties as assigned
• Conforms with all corporate policies and procedures

Customer Service Representative

Human Resources

• Provide analytical, operations, and systems support for health & welfare and retirement benefits programs
• Support HR and Total Rewards operations through benefits administration and compliance activities
• Manage vendor data management, reporting, and audits
• Administer retirement programs including 401(k) profit sharing and defined benefit pension plan
• Coordinate eligibility, enrollments, contributions, and distributions
• Assist with nondiscrimination testing, audits, Form 5500 filing, and plan compliance
• Liaise with recordkeepers, actuaries, auditors, and third-party administrators
• Support open enrollment setup, audits, and data issue resolution
• Maintain and optimize HR systems including HRIS and performance management

HRIS and Benefits Analyst

Content Creator

• Lead the day-to-day oversight of our external digital channels, create inspirational, informative, and engaging content.
• Collaborate across all business segments to ensure our digital presence supports and enhances our business offerings and delivers our messages effectively.
• Creatively identify, produce, deliver, and manage digital content using a wide range of techniques, including email marketing, website landing pages, video production, social media, webinars, seminars, and more.
• Work with senior leadership, subject matter experts, product specialists, and designers to create compelling content and product announcements.
• Monitor, analyze, and report on the performance of digital channels/activities using tools like Google Analytics feeding back to stakeholders and using the data to inform future activities.