Business Analyst I – II

Utica National Insurance Group

Business Analyst partnering with stakeholders to improve business processes for Utica National Insurance Group. Collaborating on solutions and requirements for technology that enhance efficiency.

Posted 7/8/2026full-timeNew Hartford • New York • 🇺🇸 United StatesMid-LevelSenior💰 $64,000 - $95,000 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Build strong, trusting relationships with business customer teams to understand business needs and potential enhancements.
Be a consultative partner making recommendations for solutions or improvements to business processes that can be accomplished through new solutions or alternative uses of existing technology/systems.
Work with business partners to elicit requirements for efforts of moderate-high complexity ranging from corporate projects to maintenance requests utilizing various techniques such as interviewing, requirement workshops, business process reviews and workflows.
Document business and functional requirements according to established standards.
Decomposing high level business or user requirements into functional requirements specified at an appropriate and actionable level for technical team-mates.
Utilize various tools for pragmatic representation of requirements where appropriate, such as process flows, diagrams, mock ups and screenshots.
Work with functional areas such as State Filings, CSPIU, IT, Statistical Reporting, Rate Disruption etc. to determine implementation of filings and other changes and determine the impact on policy processing.
Working with business partners and/or Information Technology, define and document ticket or project objectives for Wrike input when necessary.
Provide a moderate level of assistance, training, and mentoring for teammates as needed, fostering an environment of team collaboration and knowledge sharing.
Working with business partners and Information Technology, plan and manage project activities of a moderate complexity / visibility to include project level tasks, resources, timeline.
Identify and escalate risk and constraints, plan mitigation strategy.
Report project performance, progress and issues in a clear, concise and timely manner.
Attend or facilitate project status meetings as needed.
Identify assignment risks and constraints, escalating appropriately and in a timely manner with possible mitigation strategies.
Resolve and/or escalate issues in a timely fashion to meet necessary effective/statutory due dates.
Identify opportunities for improvement and make constructive suggestions for change following accepted change management procedures.
Participate in the development and design of new products, and documenting system changes that are necessary as a result.
Support ServiceNow/Help Desk related requirements items.
Accurate input and tracking of estimations and actual work time within workflow systems (i.e. Wrike, Team Track).

Requirements

What you’ll need

Bachelor's Degree preferred or Equivalent business or business analyst experience
Familiarity with automated Commercial Lines systems desired
At least 6 years experience in a Business Analyst role preferred

Benefits

Comp & perks

Medical and Prescription Drug Benefit
Dental Benefit
Vision Benefit
Life Insurance and Disability Benefits
401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
Health Savings Account (HSA)
Flexible Spending Accounts
Tuition Assistance, Training, and Professional Designations
Company-Paid Family Leave
Adoption/Surrogacy Assistance Benefit
Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
Student Loan Refinancing Services
Care.com Membership with Back-up Care, Senior Solutions
Business Travel Accident Insurance
Matching Gifts program
Paid Volunteer Day
Employee Referral Award Program
Wellness programs
Personal Insurance Discount

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Requirements DocumentationFunctional RequirementsBusiness Process ReviewRisk IdentificationChange Management

Soft Skills

Consultative PartneringTeam CollaborationMentoringCommunicationProblem Solving