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Utica National Insurance Group

Business Analyst I – II

Utica National Insurance Group

Business Analyst partnering with stakeholders to improve business processes for Utica National Insurance Group. Collaborating on solutions and requirements for technology that enhance efficiency.

Posted 7/8/2026full-timeNew Hartford • New York • 🇺🇸 United StatesMid-LevelSenior💰 $64,000 - $95,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in business analysis, including requirements elicitation, documentation, and process improvement. Proficient in collaborating with cross-functional teams to implement solutions and manage project activities effectively.

Highest-signal resume keywords
Business AnalysisRequirements ElicitationProcess ImprovementProject ManagementStakeholder Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Requirements DocumentationFunctional RequirementsBusiness Process ReviewRisk IdentificationChange Management
Soft Skills
Consultative PartneringTeam CollaborationMentoringCommunicationProblem Solving
Tools & Technologies
WrikeServiceNowWorkflow SystemsProcess FlowsMock Ups
Industry Keywords
Commercial Lines SystemsBusiness Customer RelationshipsStatutory Due DatesProject Status MeetingsPolicy Processing

Tech Stack

Tools & technologies
ServiceNow

About the role

Key responsibilities & impact
  • Build strong, trusting relationships with business customer teams to understand business needs and potential enhancements.
  • Be a consultative partner making recommendations for solutions or improvements to business processes that can be accomplished through new solutions or alternative uses of existing technology/systems.
  • Work with business partners to elicit requirements for efforts of moderate-high complexity ranging from corporate projects to maintenance requests utilizing various techniques such as interviewing, requirement workshops, business process reviews and workflows.
  • Document business and functional requirements according to established standards.
  • Decomposing high level business or user requirements into functional requirements specified at an appropriate and actionable level for technical team-mates.
  • Utilize various tools for pragmatic representation of requirements where appropriate, such as process flows, diagrams, mock ups and screenshots.
  • Work with functional areas such as State Filings, CSPIU, IT, Statistical Reporting, Rate Disruption etc. to determine implementation of filings and other changes and determine the impact on policy processing.
  • Working with business partners and/or Information Technology, define and document ticket or project objectives for Wrike input when necessary.
  • Provide a moderate level of assistance, training, and mentoring for teammates as needed, fostering an environment of team collaboration and knowledge sharing.
  • Working with business partners and Information Technology, plan and manage project activities of a moderate complexity / visibility to include project level tasks, resources, timeline.
  • Identify and escalate risk and constraints, plan mitigation strategy.
  • Report project performance, progress and issues in a clear, concise and timely manner.
  • Attend or facilitate project status meetings as needed.
  • Identify assignment risks and constraints, escalating appropriately and in a timely manner with possible mitigation strategies.
  • Resolve and/or escalate issues in a timely fashion to meet necessary effective/statutory due dates.
  • Identify opportunities for improvement and make constructive suggestions for change following accepted change management procedures.
  • Participate in the development and design of new products, and documenting system changes that are necessary as a result.
  • Support ServiceNow/Help Desk related requirements items.
  • Accurate input and tracking of estimations and actual work time within workflow systems (i.e. Wrike, Team Track).

Requirements

What you’ll need
  • Bachelor's Degree preferred or Equivalent business or business analyst experience
  • Familiarity with automated Commercial Lines systems desired
  • At least 6 years experience in a Business Analyst role preferred

Benefits

Comp & perks
  • Medical and Prescription Drug Benefit
  • Dental Benefit
  • Vision Benefit
  • Life Insurance and Disability Benefits
  • 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
  • Health Savings Account (HSA)
  • Flexible Spending Accounts
  • Tuition Assistance, Training, and Professional Designations
  • Company-Paid Family Leave
  • Adoption/Surrogacy Assistance Benefit
  • Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
  • Student Loan Refinancing Services
  • Care.com Membership with Back-up Care, Senior Solutions
  • Business Travel Accident Insurance
  • Matching Gifts program
  • Paid Volunteer Day
  • Employee Referral Award Program
  • Wellness programs
  • Personal Insurance Discount

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