Errors & Omissions Supervisor

Utica National Insurance Group

Claims Supervisor managing a team handling E&O and EPLI claims for Utica National Insurance Group. Responsible for operational excellence, training, and quality assurance in claims handling.

Posted 6/30/2026full-timeCharlotte • New York, North Carolina • 🇺🇸 United StatesSeniorLead💰 $123,000 - $165,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee and instruct the technical staff in all phases of work performed in the handling of litigated and non-litigated Errors and Omissions and EPLI claims
Conduct reviews and audits on claim files, approve reserves and payment in excess of technicians authority
Participate in settlement conferences and trial reviews with the Manager and the Specialists
Maintain records and prepare performance reviews
Analyze and take corrective action in loss and expense control, assist in training programs and in handling claims of a complex nature
Prepare written and verbal reports as required
Determine proper procedure for the examining, investigating, reserving, settling or defending of E&O and EPLI claims, and organize and direct the examining force to carry out these procedures effectively and efficiently
Develop training curriculum as needed
Establish reserve control procedures to assure that reserves are current and reflect accurate loss and loss expenses
Investigate and take appropriate action concerning complaints from insurance departments, agents, insureds, and claimants and their attorneys
Set up intradepartmental work flow controls, and arrange the integration of work with other departments
Work directly with E&O agent customers as needed in providing claim related information and data
In addition, provide support and assistance to E&O agency customers in the preparation of loss control / risk management data and seminars
Provide support to E&O risk management in the development of risk management / loss control tools, data, seminars, and educational material
May perform supervisory function and assume the duties of the Director in his/her absence
Performs other duties as assigned
Conforms with all corporate policies and procedures

Requirements

What you’ll need

Bachelor's Degree preferred
10+ years' claims experience demonstrating expertise in underlying coverages, broad background in litigated matters, and professional liability lines
Supervisory experience preferred

Benefits

Comp & perks

Medical and Prescription Drug Benefit
Dental Benefit
Vision Benefit
Life Insurance and Disability Benefits
401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
Health Savings Account (HSA)
Flexible Spending Accounts
Tuition Assistance, Training, and Professional Designations
Company-Paid Family Leave
Adoption/Surrogacy Assistance Benefit
Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
Student Loan Refinancing Services
Care.com Membership with Back-up Care, Senior Solutions
Business Travel Accident Insurance
Matching Gifts program
Paid Volunteer Day
Employee Referral Award Program
Wellness programs
Personal insurance discount

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Claims AnalysisReserve Control ProceduresLitigated Claims HandlingPerformance Review PreparationSettlement Conference ParticipationAudit ConductingCorrective Action ImplementationRisk Management Tools DevelopmentData AnalysisWorkflow Control Setup

Soft Skills

CommunicationLeadershipCollaborationProblem-SolvingTraining and Mentoring

Certifications

Bachelor's Degree Preferred