USAble Life

Product Manager

• Ensure assigned products remain competitive in the marketplace by working with Sales and other internal/external areas to identify issues and competitive gaps, then developing the product solutions needed to maintain and enhance the product portfolio.
• Serve as the SME and point of contact for assigned products and contract information across all markets, supporting thorough organizational knowledge of each product line.
• Research current market trends and competitor offerings to identify gaps in product offerings and maintain a competitive product portfolio.
• Use findings to recommend product enhancements or new product development.
• Maintain awareness of federal and state guidelines, and participate in trade association forums, to ensure all products meet regulatory requirements and compliance standards.
• Coordinate with Legal/Compliance to update products as needed.
• Continually monitor and maintain the competitiveness of assigned products by identifying issues, barriers, or emerging concerns and recommending appropriate courses of action.
• Ensure solutions meet business needs and support overall corporate strategy.
• Collaborate with SLDA Product leadership, Underwriting, Actuarial and Finance teams to monitor product’s financial performance and determine if changes are needed to ensure products remain profitable and competitive.
• Maintain up-to-date product information (Product Reference Guides, Product Availability, product training materials).
• Ensure internal and external partners are kept current with the latest product information.
• Independently lead product enhancement initiatives from opportunity assessment through implementation, including problem definition, solution design, and prioritization of enhancements aligned with customer needs and corporate strategy.
• Oversee, coordinate and draft updates to policy language, contracts, plan documents, and benefit summaries for assigned products.
• Coordinate approvals from Legal/Compliance and other authorities prior to implementing changes to product documents or customer-facing materials.

Product Manager – Supplemental Health, Life, and Disability

Business Analyst

• Supports Partner Management, Sales, and Account Management by performing business analysis, process improvement, and project leadership
• Works with Partner Management, Sales, Account Management, business stakeholders, and external partners to gather, analyze, document, and communicate business requirements
• Establishes metrics to measure the efficiency and effectiveness of projects
• Oversees testing of each delivered objective to ensure defects are resolved before user acceptance testing
• Coordinates with project team members to obtain information related to functionality
• Creates and provides functional requirement documents to project team members
• Contributes to business process improvement and policy analysis work for corporate strategic initiatives
• Serves as the project lead for multiple medium and large complex projects
• Gathers, analyzes, documents, and validates the needs of business stakeholders
• Creates training documents and facilitates training on new systems and/or process implementations

Business Analyst – Level II, Senior – Sales and Account Management

• Works with Partner Management, Sales, Account Management, business stakeholders, and external partners to gather, analyze, document, and communicate business requirements based on current and future business needs
• Establishes metrics to measure the efficiency and effectiveness of projects
• Coordinates with project team members to obtain information related to functionality as it relates to objective development
• Creates and provides functional requirement documents to project team members to identify and resolve any issues
• Contributes to business process improvement and policy analysis work for corporate strategic initiatives
• Serves as the project lead for multiple medium and large complex projects
• Gathers, analyzes, documents, and validates the needs of business stakeholders
• Creates training documents and maintains project files and updates
• Facilitates training on new systems and/or process implementations

Business Analyst – Level II, Senior – Sales, Account Management

• Responsible for ensuring Dental products remain competitive in the marketplace by working with Sales and other internal/external areas to identify issues and competitive gaps
• Serves as subject matter expert and point of contact for dental product and contract information
• Research current market trends and competitor data to identify gaps in the dental offering and maintain dental portfolio
• Reviews Federal guidelines to determine if product meets regulatory requirements
• Recommends future products based on market research, customer requests and sales strategies
• Coordinate’s introduction of dental products to market with sales, marketing and operations
• Assists in the development of communication plan with each impacted department
• Creates and provides Sales training as needed
• Works with print vendors to create collateral materials for open enrollment or marketing campaigns
• Works with software application vendors to design and maintain dental rating engine and contract management systems
• Ensure dental products meet business needs and support corporate strategy
• Maintains Dental product competitiveness by identifying issues, barriers and concerns and recommending appropriate course of action
• Facilitates resolution of issues
• Ensures solutions meet business need and overall business direction
• Participates in cross functional workgroup to discuss ongoing product enhancements and current projects which may impact dental products
• Analyzes and coordinates the development of new dental products, retirement of outdated products and benefit enhancements based on market trends
• Reviews dental plans and benefit summaries for accuracy during the proposal process
• Reviews policy language and coordinates updates to fulfillment/renewal materials with the Blue Partner
• Works with the Actuary to determine if annual rate changes are needed
• Revises product proposals, benefits summaries and other legal documents as needs change
• Works with Marketing to create dental materials
• Provides product specific information for internal and external customers via manuals, forms and partner specific communication
• Develops channels such as Dental Sales Administration bulletins, Blogs, Communication bulletins, Website Content for Partners and managed websites and Customer Service bulletins
• Supports and is involved in enterprise projects
• Reviews and maintains Blue Plan partner dental website and ensure compliance with CMS guidelines
• Improves processes, develops procedures and program improvements to meet customer needs and department goals
• Facilitates projects when necessary to ensure project outcomes
• Maintains product information on key systems: Collateral Catalog, Sale support tools, rating system and dental websites
• Responsible for coordination and publication of the Provider Directory by working closely with Provider Relations
• Maintains professional and technical knowledge by attending workshops, seminars or online classes
• Performs other related duties and responsibilities as assigned

Product Manager – Dental

Sales

• Acts as a Subject Matter Expert and drives data-driven decision making through advanced analytics and reporting
• Focuses on developing and automating complex reports and dashboards
• Ensures data integrity, performing data modeling and analysis to support Leadership
• Provides critical input and analysis for corporate projects and initiatives focused on revenue growth
• Owns escalation management for reporting issues

Product Manager – Supplemental Health, Life, and Disability

Business Analyst – Level II, Senior – Sales and Account Management

Business Analyst – Level II, Senior – Sales, Account Management

Product Manager – Dental

Senior Sales Performance Analyst