USAble Life

Product Marketing

• Develop structured GTM plans covering positioning, pricing, channel strategy, enablement, launch, and measurement
• Define success metrics and ensure post-launch feedback loops
• Convene and lead stakeholders from product, sales, marketing, service, compliance, and partner management
• Drive alignment on launch objectives, deliverables, and timelines
• Manage interdependencies and remove barriers to execution
• Partner with product and marketing teams to define compelling value propositions
• Ensure messaging resonates across employers, brokers, members, and Blue Plan partners
• Tailor positioning for competitive differentiation
• Coordinate enablement activities (sales training, broker tools, Blue Plan partner education, FAQs)
• Ensure supporting materials, campaigns, and digital assets are ready at launch
• Maintain detailed launch roadmaps and run regular GTM checkpoints
• Track launch readiness and escalate risks proactively
• Monitor adoption and refine approach post-launch
• Performs other related duties and responsibilities as assigned

Go-To-Market Manager

Operations

• Manage the credentialing process for all plan Partners in accordance with the NCQA guidelines and CMS accreditation standards, and Federal and State laws.
• Monitor the currency of rules, regulations, and policies and procedures, ensuring compliance with NCQA guidelines.
• Participate in the development and review of CVO policies and procedures, recommend and implement changes, revisions, and enhancements as appropriate to current operating environment
• Coordinate the management of the provider, practice and credentialing on-boarding process and database management ensuring accuracy of data utilized for provider directory, claim processing and reporting
• Monitor critical data for extensive analysis and report generation
• Coordinate the management of credentials application to ensure distribution, receipt, processing and timely delivery
• Coordinate the management of expirable process to ensure all provider licenses and certificates remain current ensuring appropriate notification prior to expiration
• Monitor and report turnaround time for processing of credentials applications and provider demographic and contract affiliation change requests, with focus on delivery of a high-quality product with the greatest efficiency, in the least amount of time
• Oversee and coordinate credentialing audits in compliance with downstream entities.
• Work directly with Dental Director and Credentialing Committee to ensure all files are reviewed, signed off on, and any follow-up action completed
• Perform all activities associated with staffing including staff evaluations.
• Provide guidance and feedback to staff to improve departmental service levels and efficiency
• Performs other related duties and responsibilities as assigned

Manager – Credentialing, Provider Data Operations

Data Engineer

• Develop and maintain the enterprise data architecture roadmap aligned with business goals
• Lead the design and implementation of the enterprise Operational Data Store (ODS) and a Data Warehouse (DW)
• Define & contribute to standards for data modeling, data integration, data quality, and metadata management
• Design and deliver modern, automated, and resilient data pipelines
• Collaborate closely with business leaders, data stewards, and analysts to understand data needs
• Evaluate and recommend modern data platforms, tools, and architectures

Data Architect

Attorney

• Conduct legal research and summarize findings on various topics including regulatory issues, contracts, and case law.
• Assist in drafting, reviewing, and organizing legal documents such as contracts, policies, and memoranda.
• Support compliance efforts by helping track regulatory changes and internal policy updates.
• Participate in meetings and assist with preparation of materials for legal proceedings or internal reviews.
• Help maintain legal files and databases, ensuring accuracy and confidentiality.
• Collaborate with cross-functional teams on legal aspects of business operations.
• Assist with special projects related to corporate governance, risk management, or intellectual property.

Legal Internship

Customer Support

• Makes a meaningful difference in the lives of our insured members
• Demonstrates expertise in our products and services
• Provides exceptional service by listening, understanding, and demonstrating empathy for the caller's needs and situation
• Reviews and expertly explains coverage provisions, claim status, completes appropriate follow-up activities
• Effectively navigates multiple systems to answer more complex inquiries and resolves concerns
• Acts as a member advocate by answering customer questions and offering alternative solutions
• Processes and inputs policy premium information in appropriate systems
• Maintains well-written and thorough documentation of service interactions

Customer Care Advisor

Sales

• Responsible for ensuring USAble Life/Florida Blue meets its New Annual Premium (NAP) objectives, which are determined annually
• Works with Partners to research market potential and develop strategies to reach desired penetration
• Develops strategy to sell in the Individual/Consumer market and to up sell/cross sell and increase ancillary penetration into existing accounts and health inventory in small group and sell to new accounts with Plan Partners
• Plans and implements sales and marketing strategies for Individual/Consumer and Small Group in Florida
• Develops, executes, and oversees designated sales strategies and plans as defined annually and included in the corporate scorecard
• Develop and execute strategic sales plans in market segments including small groups and consumer/individual sales channels
• Ensures goals and expectations are set to maximize retention of business, elevate overall customer experience, and deliver meaningful contribution to profitable revenue growth
• Develops and maintains relationships with Plan Partner executives and LSV alternate distribution models to understand distribution goals and objectives, how group, voluntary and individual products integrate with these goals and objectives, and to execute the sale of company products
• Acts as a key conduit of information between sales and the home office ensuring we are responding to market and product needs, responding to customers, and providing feedback to various departments in the home office (underwriting, operations, product, etc.)
• Works with Sales Executives to deliver high quality service to ensure we meet the needs of our Partners and customers
• Establish, monitor and analyze account performance, client satisfaction, and retention metrics
• Provide regular feedback and reports to executive leadership on sales performance and progress
• Make direct and indirect sales to reach designated goals
• Calls directly on Contracted General Agents (CGA’s), counterparts at Florida Blue, accounts and prospects and work with brokers or sales team members
• Develops and delivers presentations for Consumer/Individual and group/ voluntary product business plans
• Develops and manages budget and cost saving measures
• Motivates and engages staff in a way that fosters a positive culture and commitment
• Supports staff in the development of skills and industry knowledge and seeks opportunities for them to grow and develop within their roles and the Company
• Responsible for staffing strategy and keeping positions staffed with qualified, high-performing leaders and professionals
• Creates a talent pipeline of leaders and potential successors by continually coaching, developing, and expanding team member capabilities and holding them accountable to perform at a consistently high standard
• Performs other related duties and responsibilities as assigned

Regional Vice President – Sales

Executive Assistant

• Manage complex executive calendars, schedule and prioritize meetings, and proactively resolve conflicts
• Coordinate executive travel arrangements, prepare itineraries and reconcile related expenses
• Prepare and submit expense reports, track paid time off, assist with invoice processing and with corporate credit card reconciliation for expenses
• Support meeting logistics by drafting, editing, and preparing various documents, including reports, presentations, memos and spreadsheet as well as document distribution and follow-up
• Attend executive meetings to prepare, document and record key discussion points, decisions, and specific action items to create useful records and follow-up for leaders
• Serve as a liaison between executives and internal/external stakeholders with professionalism and discretion
• Provide high-level support on special projects or initiatives
• Coordinate activities and share selective information with Executive Assistants for seamless alignment
• Facilitate notarized signatures for executives
• Assist with budget tracking, reporting and monitoring departmental spend
• Process and code invoices; ensure accuracy, compliance and timely submission
• Reconcile expenses against budget allocations and support executives during budget planning cycle
• Coordinate in-person meeting logistics including room setup, catering, visitor access and technology needs.
• Serve as point of contact for Jacksonville office facility/operations needs (e.g., supplies, maintenance requests, access to office including badge requests for visitors)
• Ensure the office environment is welcoming, organized, and ready for executive and team use
• Partner with corporate services or property management as needed for facility-related tasks, securing conference and room locations
• Performs other related duties and responsibilities as assigned

Executive Administrator

• Demonstrates expertise in our products and services
• Provides exceptional service by listening, understanding, and demonstrating empathy for the caller's needs and situation
• Reviews and expertly explains coverage provisions, claim status, completes appropriate follow-up activities regarding coverage and claims and other service inquiries as assigned
• Effectively navigates multiple systems to answer more complex inquiries, investigates payment, and resolves concerns with a high degree of professionalism
• Acts as a member advocate by answering customer questions, offering alternative solutions, anticipating member needs, where appropriate, and setting expectations for future experience with USAble Life
• With increasing levels of independence processes and inputs policy premium information in appropriate systems and notifies companies of billing discrepancies
• Effectively works within the service teams, across teams, and with management to resolve customer requests, inquiries, and concerns.
• Partners with management to provide training and guidance to less experienced team members
• Maintains well-written and thorough documentation of service interactions to ensure comprehension by team members and customers
• Works cohesively as a team to meet customer service performance metrics
• May perform other duties as assigned

Customer Care Advisor I – HI Claims

• Demonstrate in both word and action a high quality of care, service, and accountability
• Answer a high volume of calls related to complex and sensitive insurance benefits and claims issues
• Communicate professionally and empathetically to make it easy for members and employers to understand and access their Life, Disability and Essential Care and Recovery insurance
• Review and proficiently explain coverage provisions, claims statuses, and claims decisions
• Navigate multiple computer systems as sources of customer information to answer inquiries, troubleshoot claims, and investigate payment discrepancies
• Maintain well written notes on all service interactions in a Customer Management Systems (Salesforce) so that the customer and team members can quickly and accurately understand and follow up if necessary
• Manage all self-reporting related to productivity as required