USAA

Program Manager

• Develop and implement a comprehensive OSINT strategy aligned with USAA's overall security and intelligence objectives.
• Identify, procure, and manage OSINT tools, technologies, and resources, including software licenses, data subscriptions, and hardware.
• Establish robust processes and workflows for OSINT data collection, analysis, reporting, and dissemination, ensuring efficiency and accuracy.
• Ensure all OSINT activities comply with USAA's internal policies, relevant laws (e.g., FCRA, CCPA), and ethical guidelines.
• Build and maintain strong relationships with key stakeholders across various departments, effectively communicating OSINT findings and insights.
• Develop and track key performance indicators (KPIs) to measure the effectiveness of the OSINT program and report on progress to senior management.
• Stay abreast of the latest OSINT trends, technologies, and methodologies, and continuously improve the program's capabilities.
• Recruit, hire, train, and mentor a high-performing OSINT team.

OSINT Program Manager – Fraud

Artificial Intelligence

• Leads the design and application of AI within the MarTech & AdTech ecosystems
• Defines agent roles, scopes, and inter-agent orchestration
• Partners closely with business, technology, data and modeling, and risk stakeholders
• Drives innovation and adoption by embedding AI into core marketing platforms
• Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights

MarTech AI Expert

Product Manager

• Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
• Leads team and stakeholders to envision, define, and translate Digital or Technology product and experience opportunities into initiatives and drives execution strategy.
• Shepherds highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs.
• Drives, quantifies, and defends Digital and Technology product and experience investments through Business Case artifacts and hypotheses.
• Continuously leverages expert data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs.
• Guides team to generate meaningful insights through a variety of tools and resources to uncover areas of opportunity for improvements; follows through to ensure applicable improvements are implemented.
• Sets the standard for preparing compelling presentations, and other forms of communication to communicate complex concepts to a diverse audience, including senior leadership.

Lead Digital Product Manager

Customer Success Manager

• Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value.
• Owns and maintains a prioritized work backlog for one or more Agile teams.
• Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program.
• Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed.
• Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle.
• Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, execute and release in alignment with program and/or product road maps.
• Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an advanced understanding of the needs, measures, and risks & controls for the improvement area.
• Prepares the business for the change and provides tactics and metrics for benefits, adoption, and risk.
• Leverages existing change management routines, as needed.
• Works with different technologies, internal and external to have oversight of development, testing and controls.
• Applies advanced knowledge in the business development/execution discipline, regularly seeking out opportunities to enhance, improve and advance the function.
• Coaches and mentors other Product Owners.
• Demonstrates advanced knowledge in multiple business or system domains and capable of leading development across multiple teams at the project or program level.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Senior Outbound & CRM Configuration

• Lead a team that supports P&C product P&L at a state level
• Accountable for achievement of property and casualty (P&C) insurance profit and growth targets on a state product basis
• Develop strategic vision and tactical plans to profitably expand USAA product line market share
• Focus on state level product competitive and financial KPIs to anticipate and react to potential trends
• Identify opportunities to make impacts across P&C, which drive best practices and innovation across the organization
• Responsible for developing and implementing state level P&C product line strategies
• Effectively communicate complex ideas and strategies to key business stakeholders
• Work with complex large data sets and develop analytical insights for implementation
• Build credibility with and influence cross-functional business partners and senior leadership
• Drive alignment between key business partners to achieve strategic goals at a state level
• Partner with Government & Industry Relations, Attorney, and Compliance Advisor to manage relationships with local regulatory agencies and industry organizations
• Lead regular business reviews to align knowledge of state performance
• Represent Product Line Leader on a national basis as subject matter expert in strategy, product enhancements, underwriting, pricing, marketing, and other initiatives
• Build, develop, and lead a team of individual contributors through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Director, P&C Product Management – State Management

Underwriter

• Manage a team of staff insurance professionals in planning, developing, and administration of USAA Group P&C products and programs which support both corporate and P&C operational performance objectives
• Directs the identification, analysis, development, and implementation of complex initiatives that maintain the relevance and integrity of our underwriting policies, processes and programs
• Implementation may include overseeing business configuration efforts, including testing and deployment
• Directs the development, maintenance and optimization of existing processes and systems to comply with legal and company requirements while delivering maximum ROI
• Ensures adherence to established policies and effective program support
• Manages identification and implementation of opportunities to improve processes and systems to increase member conductivity, employee experience, risk mitigation, and operational efficiency

Director, P&C Underwriting – Focus on Process Excellence

Director

• Manage the end‑to‑end execution of complex, multi‑phased ecosystem initiatives, translating strategy into integrated, actionable delivery across product, platform, and partner workstreams.
• Orchestrate cross‑functional teams in a highly matrixed environment, aligning stakeholders around a unified roadmap while proactively managing dependencies, risks, and execution performance.
• Drive seamless, connected customer journeys by coordinating internal teams and external partners, ensuring technical integration, operational readiness, and consistent delivery quality.
• Serve as the central point of leadership and executive communication, providing clear visibility, influencing prioritization, and establishing governance, processes, and accountability to deliver scalable, high‑impact outcomes.

Product Development Director – Ecosystems

• Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value.
• Owns and maintains a prioritized work backlog for one or more Agile teams.
• Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program.
• Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed.
• Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle.
• Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, execute and release in alignment with program and/or product road maps.
• Partners with sponsors, stakeholders, and IT to facilitate, the translation of business requirements from relevant business processes, gaining a developing understanding of the needs, measures, and risks & controls for the improvement area.
• Partners with change partners and key stakeholders to assist with preparing the business for the change and provides tactics and metrics for benefits, adoption, and risk.
• Leverages existing change management routines, as needed.
• Executes robust test plan (user acceptance testing, production validation).
• Demonstrates proficient knowledge in multiple business or system domains and capable of contributing to agile team at the project level.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Development Product Owner I – Desktop Tools

• Defines and maintains program strategies commensurate with the level of risk, size, and complexity to ensure individual efforts align with organizational goals.
• Responsible for providing input and recommendations on multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value.
• Facilitates meetings with executive management and project / program sponsors to define solutions and delivery.
• Prepares reports that provide stakeholders and management with status updates to include identifying risks or issues.
• Performs analyses, root cause identification and development and recommendation of key work products.
• Negotiates agreements, settles disputes equitably and diffuses situations.
• Negotiates program tradeoffs with IT and the business as the program develops to ensure alignment of demand to capacity.
• Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).
• Adheres to governance rigor required for work efforts.
• Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Senior Program Manager

Financial Crime

• Executes independent model validation control activities for lower risk, in-house and vendor, models
• Conducts validation activities for low-risk, in-house models, and assists, under supervision and in collaboration with peers, on higher risk, complex and vendor models
• Conducts back-testing, diagnostic testing, sensitivity analysis, benchmarking, and other validation tests/analyses on lower risk models; collaborates with senior-level validators for higher risk models
• Executes and assists in replicating model development and may help develop challenger models through principles of predictive modeling, machine learning, time-series modeling/forecasting, stress testing, heuristic models, actuarial models, and/or other techniques
• Reviews at a working experience level the end-to-end life-cycle management of model development, implementation, ongoing monitoring, and use in areas of Banking and Insurance (Property & Casualty and Life) along with their corresponding business support functions and operational processes
• Assesses the materiality of model changes and conducts model change validations
• Produces and delivers validation reports and related validation work to model validation management and model stakeholders
• Executes the independent model validation process compliant with the written risk and compliance policies and procedures at a working experience level
• Evaluates model risk control strengths around model development, implementation, and use

Model Validator – Mid-Level, Fraud/AML

Operations

• Work with MIAM Operations team and partner closely with stakeholders across the business
• Guide and facilitate cross-functional team members in fraud risk management workstreams
• Influence business strategies and solutions on fraud risk requirements
• Execute risk assessments with business partners and lines of business
• Identify operational inefficiencies and emerging fraud management risks
• Provide guidance on regulatory requirements and requests
• Manage and respond to regulatory requests
• Periodically brief executive management on projects and initiatives
• Serve as a mentor to peers and team members
• Develop and execute training plans tied to fraud risk management

Senior MIAM Operations Advisor

Analyst

• Leverages intermediate business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies.
• Applies advanced analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy.
• Applies scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change.
• Translates recommendation into communication materials to effectively present to colleagues for peer review and senior/lead analysts.
• Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.
• Supports identifying and gathering the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).
• Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements.
• Adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.
• Delivers analysis/findings in a manner that conveys understanding, influences up to mid level management, garners support for recommendations, drives business decisions, and influences business strategy.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Intermediate Level Decision Science Analyst – Member Value

Security Engineer

• Understands and applies policies and procedures displaying basic knowledge on operational matters
• Responds to critical incidents and takes direction on immediate actions to stop acts of violence, render first aid, and resolve issues during the response phase of Incident Management
• Participates in training drills, receives feedback on response, and participates in after action reviews for emergency response situations
• Monitors alarms, cameras, fire alarm systems, and access control programs along with radio traffic, dispatching officers, coordinating response actions for critical incidents and documenting activities for escalation to incident reports
• Controls access for employees and visitors, creates and issues credentials, and responds to policy violations
• Performs patrols of facilities/properties to prevent trespassing, theft, vandalism, parking/traffic infractions and unauthorized conduct impacting the safety of the campus
• Enforces parking and traffic controls and composes incident reports
• Completes duty assignments and on-the-job duty position training
• Conducts post-related activities during special events and supports executive protection or law enforcement during incident response
• Documents shift activities, and ensures detailed information is passed on to team members
• Attends and completes all training sessions and responds to feedback from security management and the training team
• Completes Defensive Tactics and Handgun training and Standards Evaluation, complies with USAA Force Continuum, issue/turn-in, storage/transportation procedures and maintains State handgun licensing
• Maintains current first aid training
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Protective Security Officer – Intermediate Level

Senior Development Product Owner – Personalization, Next Best Action

• Formulate product, pricing, and sales strategy recommendations based on analysis of profitability
• Accountable for analyzing market trends and product performance for sustainable growth
• Responsible for defining business questions, providing insights to improve business performance
• Focus on Strategic Planning, Financials & Business Insights
• Develop recommendations to launch new products
• Collaborate with business partners to provide recommendations
• Approves and provides support in developing, editing and distributing product communications
• Partner with Marketing to define go-to-market and value proposition strategy of the product/feature