USAA

Financial Planning and Analysis

• As a strategic partner, leads or collaborates with other analytical leaders in executing the strategic direction of the business using mathematical and statistical techniques and/or innovative/quantitative analytical approaches
• Develops team reputation as highly skilled experts in the area of decision science support
• Oversees and coordinates analytical tasks which include the evaluation of the business problem, analytical methodology, validation, documentation and presentation of findings and recommendations
• Monitors, understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions
• Identifies additional resource needs ranging from IT investments, 3rd party support or additional analysts and provides business rationale and justification for additional needs
• Understands the business direction, environment and strategies, to set the analytic direction and creates strategy to execute the approach that will influence business and drive change
• Leads the effort and/or partners with analytics teams to build USAA core analytics capabilities and processes
• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities
• Assigns and or Serves as a mentor for mathematical skills and statistical techniques and guides teams to use the appropriate approaches, to drive fact-based decision-making
• Maintains and innovates knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems
• Researches and pursues the latest and/or industry leading practices in data and analytics, (Ex: Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT, Streaming/NRT data) to advance the overall DSA community knowledge
• Identifies opportunities to continue to learn in the data and analytics space, whether informal (e.g., Coursera, Udemy, Kaggle, Code Up, etc.) or formal (e.g.Certifications or advanced coursework)
• Works with IT/CTO partners to advance new data and platforms that correspond to evolving skill sets
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Director, Decision Science Analytics – Finance Analytics

Marketing

• leads the creation, facilitation and execution of complex marketing campaigns across multiple channels including inbound digital, direct mail and email
• ongoing management of agency resources; creating, managing and executing campaigns
• collaborates and develops partnerships with various internal and external resources
• tracks, analyzes and evaluates strategic effectiveness of channels and provides recommendations for continued optimization
• performs end-to-end review of all records being researched
• works with internal groups, external clients and/or vendors to maintain complete and accurate data

Marketing Campaigns Manager – Channel Execution

Product Manager

• Attracts, selects, and develops a Digital or Technology Product Management team in the attainment of product and experience goals and objectives
• Manages day-to-day activities of the Digital or Technology product management team or and actively manages resources to ensure optimal efficiency and effective delivery
• Responsible for end-to-end technology and digital product management activities for a product portfolio, or product line or group, or a major market segment or "vertical" market
• Sets new Digital or Technology product strategies and leads team to define product strategy for a product portfolio, product line or group and oversee the development, analysis, and alignment of product strategy and roadmaps
• Applies product management expertise in state-of-the-art digital and technology domains
• Improves the business outcomes of the team by injecting strategic and innovative thinking in digital and technology product and service solutions
• Guides teams in implementing data-driven methodologies across multiple channels, including emerging technology and mobility, to optimize end user experiences to drive KPI/KRIs
• Guides team in developing best-in-class practices, tools, and processes to collect data, member feedback, derive insights, and inform product decisions
• Leads team to effectively manage ambiguity, and influence others to drive clarity, solutions, and execution plan among team and stakeholders
• Collaborates with and influences senior leaders, Digital or Technology product managers, developers, vendors, designers and other stakeholders to ensure successful product strategies and product/ feature launches
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Director, Digital, Technical Product Management – Transformation & Ventures

Vice President

• Accountable for teams handling complex auto and property litigation to deliver operational litigation results at scale.
• Responsible for member service, paying what we owe, controlling legal expenses, employee engagement, quality, operational risk and compliance across multiple operational areas.
• Sets operational goals and measures to achieve overall claims litigation targets.
• Designs and implements claims strategies supporting enterprise objectives.
• Collaborates and influences P&C strategies coordinating with peers to affect P&C mission objectives.
• Responsible for identifying and advancing broad strategic improvements to the litigation operation including efficiency, effectiveness, compliance and regulatory adherence.
• Sponsors and shapes large transformational efforts across Operational areas.
• Provides executive leadership guidance on technical matters and extends litigation settlement authority within their process (or as delegated).
• Identifies and evaluates internal and external issues of strategic importance to the litigation landscape.
• Demonstrates executive-level thought leadership, strategy development, and financial and operational planning.
• Leads broad functional Litigation, Claims and P&C projects and may serve as an executive sponsor for projects.
• Oversees the development and implementation of functional policies, procedures and guidelines.
• Identifies opportunities and facilitates major improvements to processes and systems and works with internal partners to accomplish shared accountabilities.
• Engages with and represents USAA with external law firms and other partners as appropriate.
• Collaborates with internal partners to establish appropriate controls within operational litigation area.
• Responsible for organizational leadership, communication, employee engagement and coordination of business and Enterprise initiatives.
• Influences and executes claims litigation servicing solutions across process, technology, workforce, third party, and/or analytics in support of P&C product competitiveness.
• Influences and executes claims litigation strategy, plan, goals, and objectives in support of Claims Strategy.
• Inspires a high performing team to deliver exceptional experiences to the members, engaged employees, and achieve exceptional results.
• Hires, develops, and coaches claims leaders for results delivery.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

AVP, Casualty Claims Litigation Management

Artificial Intelligence

• Collaborates with key stakeholders to identify key business assumptions and hypotheses around line of business strategy.
• Continuously refines hypotheses and identifies business questions to explore further.
• Facilitates the integration of the analytic strategy and business strategy.
• Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience.
• Collaborates with key stakeholders to evaluate and uncover strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience.
• Applies analytical rigor to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals.
• Leverages advanced data-driven problem-solving techniques to manipulate and interpret business results.
• Translates findings into insights for strategy management and execution.
• Communicates the significance of strategic insights to senior leaders and other key stakeholders to drive business decisions.
• May provide guidance and on-the-job training to team members.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Senior Business Strategy Analyst – AI COE

Analyst

• Leads discussions with key stakeholders to communicate information learned from analyses, provide input into line of business strategy development, and drive and influence business decisions.
• Leads integration of the analytic strategy and business strategy.
• Oversees efforts to identify key business assumptions and hypotheses around line of business strategy.
• Continuously refines hypotheses and identifies business questions to explore further.
• Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience and provides support to lower levels towards this effort.
• Collaborates with key stakeholders to evaluate and uncover complex or critical strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience.
• Applies expert analytical rigor to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals.
• Effectively influences and drives strategic agreement utilizing subject matter expertise and interpersonal and negotiation skills.
• Serves as a team lead and provides guidance and on-the-job training to team members.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Lead Business Strategy Analyst – P&C Data Strategy

Technical Project Manager

• Plans, directs and coordinates activities for moderately complex work efforts through the development plans intended to accomplish goals and objectives within prescribed timeframes and budgets.
• Facilitates development of project plans related to schedule, budget, scope and resources.
• Monitors project execution to deliver incremental business value and seeks creative technical alternatives to project challenges.
• Assists in managing risk by using work efforts management practices to address execution challenges associated with quality.
• Manages project deliverables to control scope and influence sequencing and scheduling of work within a project.
• Identifies and mitigates project technical risk and operational impact.
• Partners with business and facilitates identification of technical requirements to clearly articulate requirements and acceptance criteria of project.
• Establishes overall project cadence for communication with impacted stakeholders, and provides framework for underlying project(s) communication plans.
• Participates in work effort closure activities to determine benefit / business impact realization.
• Adheres to governance rigor and EPMO processes, procedures, controls, standards, tools and templates (as required).
• Leverages existing change management routines as needed.
• Understands each project's critical path activities and contributes to risk management efforts on the project and consistently seeks creative technical alternatives, including emerging technologies, to project challenges.
• Contributes to the process of defining project plans and project deliverables.
• Actively applies a variety of product capabilities to the benefit of the project sponsors, and senior managers on all aspects of the project.
• Engages in identifying and removing obstacles and impediments to ensure team objectives are met.
• Partners with business to clearly articulate technical requirements and acceptance criteria of project.
• Participates in producing work efforts budgets.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Mid-Level Technical Project Manager

Operations

• Manage and be accountable for auto and other claims operations member service employees
• Develop engaged employees through regular coaching and feedback
• Executes process improvements and leads organizational process changes
• Drives execution of operational risk management and regulatory compliance training
• Inspects and reviews quality of claim files and provide feedback to employees
• Identifies opportunities to improve operational effectiveness and member experiences
• Achieves optimal productivity through managing workload volumes, staffing, training needs
• Handles escalations and makes appropriate decisions based on policy.

Manager, Claims Operations – Complex Property Field

Backend Engineer

• Design, develop, code, and test complex technical solutions
• Investigates and resolves complex application and system technical problems and production issues through troubleshooting techniques
• Continually improves operations by conducting complex systems analysis and recommending changes in policies and procedures
• Prepares and installs complex solutions by determining and designing system specifications, standards, and programming
• Follows the software development lifecycle
• Participates in design reviews and learns key system design principles
• Mentors junior engineers and may begin mentoring peer engineers; Review teammates’ code
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Software Engineer, Mid-level – Java Full Stack

Compliance

• Manage and drive solutions for stronger controls, and in support of risk and/or regulatory compliance related initiatives which may include oversight of procedures/process, accurate regulatory reporting and filing, document governance, risk control self-assessment, procedure governance, control design, new product controls, Company or Staff Agency Third Party Governance, or quality governance.
• Perform ongoing supervision and oversight of business controls and share knowledge with team members to evaluate the effectiveness of established business controls.
• Responsible for risk data analysis, report preparation and trend analysis, utilizing business intelligence tools.
• Anticipate business needs and proactively identify opportunities to improve and strengthen the control environment through actionable insights.
• Assist with translating control deficiencies into action plans and provide recommendations to enhance governance practices in alignment with risk and compliance frameworks.
• Partner with stakeholders to drive improvement efforts to correct or prevent unfavorable trends and assess the impacts.
• Lead project team through concept, planning, execution, and implementation phases for effective and timely Risk remediation.
• Advise senior management on the status of their control environment related to risk identification and control weaknesses.
• Identify critical areas to monitor and escalate issues and findings to appropriate stakeholders.
• Develop and maintain processes, procedures and tools for managing exception alerts as they occur, including monitoring resulting exception cases.
• Provide control oversight to ensure compliance with laws and regulations.
• Serve as a primary resource to team members.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Senior Bank Third-Party Governance Advisor – Regulation W Focus

Data Scientist

• Gathers, interprets, and manipulates structured and unstructured data to enable advanced analytical solutions for the business.
• Develops scalable, automated solutions using machine learning, simulation, and optimization to deliver business insights and business value.
• Selects the appropriate modeling technique and/or technology with consideration to data limitations, application, and business needs.
• Develops and deploys models within the Model Development Control (MDC) and Model Risk Management (MRM) framework.
• Composes, and assists peers with composing, technical documents for knowledge persistence, risk management, and technical review audiences.
• Assesses business needs to propose/recommend analytical and modeling projects to add business value.
• Works with business and analytics leaders to prioritize analytics and modeling problems/research efforts.
• Builds and maintains a robust library of reusable, production-quality algorithms and supporting code, to ensure model development and research efforts are transparent and based on the highest quality data.
• Translates complex business request(s) into specific analytical questions, executes on the analysis and/or modeling, and then communicates outcomes to non-technical business colleagues with focus on business action and recommendations.
• Manages project milestones, risks, and impediments.
• Escalates potential issues that could limit project success or implementation.
• Develops best practices for engaging with Data Engineering and IT to deploy production-ready analytical assets consistent with modeling best practices and model risk management standards.
• Maintains expertise and awareness of cutting-edge techniques.
• Actively seeks opportunities and materials to learn new techniques, technologies, and methodologies.
• Serves as a mentor to junior data scientists in modeling, analytics, and computer science tasks.
• Participates in internal communities that drive the maintenance and transformation of data science technologies and culture.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Senior Data Scientist – Model Development

Program Manager

• Lead the implementation of strategic tasks that align programs with an organization's business strategy and goals.
• Responsible for developing multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value wherever possible.
• Work with program sponsors and cross-functional teams, to evaluate, plan and develop scope, milestone road maps, required resources, work plan, budget, anticipated dependencies, and timing for new programs.
• Prepare reports that provide stakeholders and management with status updates to include identifying risks or issues.
• Ensure all team members understand how to work together, understand interdependencies, and coordinate their efforts to complete program goals.
• Assist in the development of performance metrics, dashboards and management tools that clearly articulate the status of key activities ensuring timely and successful execution.
• Direct analysis, root cause identification and development and recommendation of key work products.
• Identify potential new program opportunities to deliver integrated solutions that meet multiple business partner needs.
• Define and maintain multiple program strategies based on business demand and ROI expectations.
• Negotiate agreements, settle disputes equitably and diffuses high tension situations.
• Negotiate program tradeoffs with IT and the business to ensure alignment of demand to capacity.
• Mentor Program Managers in identifying benefits and defining alternatives across departmental programs and across USAA programs.
• Adhere to EPMO processes, procedures, controls, standards, tools, and templates (as required).
• Adhere to governance rigor required for work efforts.
• Drive the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.

Program Manager Lead – D&S Transformation

Manager

• Serves as a team leader, coach, mentor, role model, and change agent to a team of employees who provide personal lines insurance.
• Collaborates with internal and external stakeholders (alliance carrier underwriting, product management) to ensure quality submissions and appropriate coverage.
• Reviews key reporting results to include process adherence escalations and exceptions.
• Utilizes Agency Management Systems for operating in a multi-carrier environment to provide Day to Day operational support.
• Maintains high degree of industry expertise and knowledge of industry trends to facilitate and support the technical and interpersonal skills development of their team.
• Drives business results and revenue/product goal attainment; ensures team members provide appropriate product solutions to meet member needs.
• Handles member and team escalations and makes appropriate risk decisions based on policies.
• Interfaces with external carriers and partners, leveraging knowledge of carrier relationships, systems, sales process, and underwriting practices in a multi-carrier environment, contributing to the department success.
• Responsible for assessing internal/external talent with the talent acquisition team to make informed hiring decisions.
• Responsible for leading team in support of achieving individual and team goals, holding them accountable for performance and actions and developing employees through regular coaching and timely feedback.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Manager, Personal Lines

Business Operations

• Consult with the business to understand and define opportunities and recommend solutions by analyzing data and providing key insights to inform decisions.
• Provide subject matter expertise on all matters of business analytical or operational data needs.
• Work closely with enterprise and business process owners to integrate data analytics into business processes to improve business performance.
• Perform complex compilation, analysis, and reporting of COSA data; deliver key insights and recommendations on data trends to inform leaders and drive decisions.
• Identify and pursue opportunities to utilize advanced data delivery and business solutions techniques to optimize their contribution to resolving business issues.
• Proactively communicate between business/enterprise processes and analytics team to improve delivery, value, and integration of analytics into business/enterprise processes.

Senior Business Operations Analyst

Strategy

• Provides support and guidance to executive management to identify, develop and communicate specific business strategies across functional areas
• Leads strategic analyses of business needs and environmental trends in support of business strategy development and planning processes
• Conducts business strategy reviews to assess progress and drive awareness of strategy achievement
• Drives the development and coordination of components within the overarching strategy for the Function
• Works with executive management to establish strategic and operational framework that establishes enables short and long-term business goals and key results
• Develops specific processes to manage the business strategic and operational planning process
• Drives the alignment of business process and frameworks to enterprise strategy, process and framework
• Partners with senior-level leaders across functions and channels to develop near- and long-term visions and roadmaps
• Maintains responsibility of integration of change management plans, project documentation and strategies for large, complex business specific initiatives that often impact the organization and/or enterprise
• Identifies strengths and weaknesses to evaluate operational effectiveness by establishing best practices and management routines to address gaps
• Guides team members as they perform research and analysis
• Supports executive leadership by leading the design, coordination, and governance of the annual strategic planning and operational planning processes
• Leads and motivates cross-functional team members in strategy and operational plan development and implementation
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures