USAA

Security Analyst

• Partners with key team members in the business to identify, assess, aggregate and document risk and compliance controls, including risks associated with new or modified products, services, distribution channels, regulations, and third-party operations.
• Communicates results of risk and compliance work to governance committees, business process owners and various levels of leadership.
• Contributes to the implementation of new risk and compliance policies, practices, appetites, and solutions to ensure well-rounded understanding and management of risks according to industry standard process.
• Implements assigned risk or compliance activities in accordance with enterprise policies and procedures.
• Maintains and expands knowledge of the competitive/regulatory landscape and the company's key challenges.
• Reviews laws and regulations for business impact and makes proposals for awareness and action.
• May coordinate and respond to regulatory requirements and requests and ensures the execution of examinations.
• Performs work on risk and compliance processes that focus on improving strategies, tools, and methodologies to measure, monitor, and report risks.
• Applies knowledge to assess data and produce analytical insights to understand business objectives, drive business decisions and influence solution strategies.
• Actively contributes in cross-functional teams to identify, assess, aggregate, and mitigate current and emerging risk events.
• Contributes to stress test plans for a line of business or the enterprise including the evaluation of results and framing of contingency plans in partnership with key business partners.

Information Security Analyst I – Mid Level

Analyst

• Leads discussions with key stakeholders to communicate information learned from analyses, provide input into line of business strategy development, and drive and influence business decisions.
• Leads integration of the analytic strategy and business strategy.
• Oversees efforts to identify key business assumptions and hypotheses around line of business strategy.
• Continuously refines hypotheses and identifies business questions to explore further.
• Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience and provides support to lower levels towards this effort.
• Collaborates with key stakeholders to evaluate and uncover complex or critical strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience.
• Applies expert analytical rigor to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals.
• Effectively influences and drives strategic agreement utilizing subject matter expertise and interpersonal and negotiation skills.
• Serves as a team lead and provides guidance and on-the-job training to team members.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Business Strategy Analyst – Lead

Product Marketing

• This role will be responsible for the P&L of the Personal Lines Property Product at a national level for the Go-To-Market team.
• You will partner with state and product stakeholders along the value chain to deliver successful product performance.
• You are accountable for the achievement of property and casualty insurance (P&C) profit and growth targets in assigned state(s) or geographic region.
• You will develop strategic vision and tactical plans that will profitably expand USAA product line market share.
• You will also focus on state-specific competitive and financial KPIs to anticipate and react to potential trends and identify opportunities to make regional or national impacts across P&C, which drive best practices and innovation across the organization.
• Works with large data sets and leads business analysis of state-specific P&L and marketing strategy and the impact of marketing investments to influence P&L results.
• Provides guidance on key financial and customer-related concerns from executives leveraging multiple data sources including SAS, SQL, Tableau, R, etc.
• Builds relationships and partnerships to collaborate with internal stakeholder’s partners to develop insights to develop and execute on multi-year state strategy.

P&C Product Management Director – Go-To-Market, Property

Business Operations

• Oversee a team of business professionals responsible for the end-to-end aspects and overall ownership of assigned processes.
• Guide team members to collaborate with enterprise partners in the facilitation and development of business rules.
• Maintain compliance with policies, procedures and regulations.
• Responsible for leading a team focused on process ownership and improving business results by identifying process gaps and opportunities.
• Ensure the backlog is prioritized in accordance with business deliverables.
• Define, develop and evaluate performance metrics to establish process success.
• Utilize and oversee reporting, data, and analytics to measure process and project performance.
• Diagnose and quickly resolve risk opportunities.
• Build and oversee a team through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Stay current with emerging technologies to lead continuous process improvement efforts.

Director, Business Process Ownership – Omni Enablement

Product Manager

• Support P&C Personal Lines products for Texas and Arkansas
• Develop strategic vision and tactical plans to expand market share
• Identify opportunities for regional or national impacts across P&C
• Lead business analysis of state-specific P&L and marketing strategy
• Collaborate with internal and external stakeholders to develop insights
• Direct and execute data analytics to identify growth opportunities
• Lead comprehensive market analysis and evaluate product performance metrics

P&C Product Management Director – State Management

Actuary

• Independently applies actuarial methodologies to complete structured projects
• Builds tools to test and implement new methodologies that improve accuracy of actuarial analysis
• Utilizes model results to select new variables and refresh existing variables in a rating algorithm
• Analyzes results from multiple methodologies to propose reserve selections and documenting rationale
• Identifies and improves existing processes utilizing actuarial, mathematical, or statistical techniques
• Proactively resolves technical issues and identifies appropriate issues for escalation
• Assists others with troubleshooting issues
• Creates instructions and training materials for actuarial tools and processes
• Mentors new team members
• Applies business acumen to provide actionable insights that help solve business problems
• Effectively communicates insights and solutions to broad audiences including actuarial and non-actuarial stakeholders
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Actuarial Analyst II – P&C Personal Lines

Technical Product Manager

• Facilitate the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members.
• Collaborate with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers’ (internal/external) experience with market offerings.
• Design and drive implementation of multi-platform technology and digital solutions.
• Optimize and improve existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs).
• Employ User Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market.
• Develop the product strategy, vision, and goals and justify decision-making related to the balance and mix of innovation types and investments.
• Independently leverage Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
• Translate Digital or Technology product and experience opportunities (customer “needs” and “wants” as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drive execution strategy.
• Shepherd complex Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.).
• Lead the development of Business Case artifacts and hypotheses for scoping and prioritization of efforts.
• Continuously leverage advanced data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs.
• Generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements.
• Lead cross-functional product teams and relationships to discover and build new Digital or Technology products, experiences, and features by collaborating with stakeholders and organizational leaders to coordinate product development efforts aligned with strategic priorities.
• Prepare compelling presentations, and other forms of communication standards and templates, to present and communicate complex concepts to a diverse audience, including senior leadership.
• Conduct internal and external research and conduct situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Senior Digital Product Manager – Technical

Full-stack Engineer

• Under direct supervision, design, develop, code, and test technical solutions
• Write code to deliver features, and improvements, on a regular basis
• Verify and resolve technical problems and production issues through troubleshooting techniques
• Improve application stability and scalability
• Create and maintain technical documentation
• Create and improve automated tests and code quality
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Software Engineer – Entry Level

• Analyze member and household performance to support partners in the lines of business and across the Association, including strategy teams
• Support ad hoc analyses, performance reporting insights and data storytelling, and forecasting to answer business objectives and drive change
• Gather, manipulate and synthesize data and other relevant information to draw conclusions and make recommendations resulting in implementable strategies
• Participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies
• Apply advanced analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy
• Apply innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations
• Incorporate visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences
• Identify and gather the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA)

Decision Science Analyst – Mid Level

• Oversee the lifecycle of existing mortgage products
• Manage cross-functional projects focused on launching new products or implementing feature changes to existing ones
• Conduct market analysis and ensure product compliance with regulations
• Contribute to product vision, strategy, and roadmap
• Analyze and evaluate product performance for enhancements
• Provide training and education on products and services

Product Management Manager

• Design, develop, code, and test technical solutions
• Write code to deliver features, and improvements, on a regular basis
• Investigates and resolve technical problems and production issues through troubleshooting techniques
• Continually improves operations by conducting systems analysis and recommending changes in policies and procedures.
• Prepares and installs solutions by determining and designing system specifications, standards, and programming.
• Follows the software development lifecycle.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Software Engineer – Intermediate Level

Marketing

• Responsible for developing and supporting the execution and innovative strategies for member deepening/product growth, engagement, and retention based on data driven insights.
• Responsible for the development of leading-edge research/insights capabilities that create marketing plans to deepen member relationships with USAA.
• This executive will influence digital product management which includes all experience and interaction platforms with the goal of enabling agile expansion/integration into external ecosystems.
• Accountable for managing high-performing teams, utilizing data-driven insights, collaborating cross-functionally, overseeing and optimizing marketing budget allocations, and driving initiatives for enhanced member engagement.
• Drive the development and delivery of a comprehensive member marketing strategy and marketing plan to deepen relationships with Members in partnership with key stakeholders.
• Responsible for being the voice of USAA Members from day one to prospects, advocating for their experience focused on Sales and Marketing engagements.
• Deliver best-in-class personalization capabilities to drive deepening within and across CoSAs.
• Provide thought leadership on the sales, services, and experiences including onboarding, landing pages overall LOB acquisition strategy.
• Utilize data-driven insights to identify opportunities, optimize campaigns, and measure the effectiveness of member marketing initiatives.
• Collaborate cross-functionally with product, acquisition, brand, and member experience teams to ensure a cohesive and integrated approach to member engagement, support marketing objectives, and drive business growth.

VP, Member Marketing

Manager

• Monitors, governs and is accountable for low to moderately complex CoSA or LOB portfolios
• Completes governance routines per the Enterprise Program Management Office (EPMO) Policy, Standards and Procedures
• Monitors a low to moderately complex portfolio on an ongoing basis to resolve issues and disseminate information to stakeholders
• Facilitates the identification, management, and resolution of systemic cross-work risks / issues
• Leverages analytics to research and identify Financial Management risks and recommends solutions
• Supports development and execution of CoSA planning in partnership with Enterprise Integrated Planning (EIP)
• Communicates portfolio statuses and changes regularly with executive sponsors, program sponsors, business owners, and additional stakeholders
• Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology

Senior Portfolio Manager – Bank

• Design, develop, code, and test technical solutions
• Write code to deliver features, and improvements, on a regular basis
• Investigates and resolve technical problems and production issues through troubleshooting techniques
• Continually improves operations by conducting systems analysis and recommending changes in policies and procedures
• Prepares and installs solutions by determining and designing system specifications, standards, and programming
• Follows the software development lifecycle
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Software Engineer – Intermediate

• Works with business and Subject Matter Experts to understand business strategy and vision
• Writes, refines, accepts and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value
• Owns and maintains a prioritized work backlog for one or more Agile teams
• Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed
• Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle
• Participates in a cross-functional team to develop, execute and release in alignment with program and/or product road maps
• Partners with sponsors, stakeholders, and IT to facilitate the translation of business requirements
• Executes robust test plan (user acceptance testing, production validation)
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures