Injury Adjuster

USAA

Injury Adjuster at USAA adjusting non-attorney soft tissue injury claims. Provides concierge-level member service while adhering to state laws and resolving claims.

Posted 7/16/2026full-timeSan Antonio • Arizona, Colorado, Florida, Texas, Virginia • 🇺🇸 United StatesJunior💰 $57,970 - $103,870 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in adjusting soft tissue bodily injury claims, including legal liability evaluation and negotiation. Proficient in collaborating with team members and vendors to ensure timely claims resolution while adhering to regulatory guidelines.

Highest-signal resume keywords

Injury Adjusting ExperienceAuto Liability AdjustingClaims InvestigationInsurance Adjuster LicenseKnowledge of Auto Claims Contract

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims EvaluationNegotiationLegal Liability AssessmentDocumentationCoverage Decision Making

Soft Skills

CollaborationCommunicationProblem Solving

Certifications & Qualifications

Insurance Adjuster License

Industry Keywords

Soft Tissue ClaimsBodily Injury ClaimsCatastrophe OperationsState Laws and RegulationsClaims Settlement

About the role

Key responsibilities & impact

Adjust non-attorney involved soft tissue bodily injury claims
Identifies, confirms, and makes coverage decisions on soft tissue claims
Investigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim settlement within appropriate authority guidelines
Clearly documents thought process, investigation, evaluation, negotiation, and settlement decisions
Provides advice and sets expectations into next steps to members
Collaborates and supports team members to resolve issues and identify appropriate matters for escalation
Partners and/or directs vendors and internal business partners to facilitate timely claims resolution
Supports workload surges and/or Catastrophe Operations as needed

Requirements

What you’ll need

High School Diploma or General Equivalency Diploma
1 year of injury adjusting or auto liability adjusting experience to include highly complex vehicle physical damage, such as multi-vehicle, non-owned vehicles, or total loss claims
Working knowledge and understanding of the auto claims contract as well as application of case and state laws and regulations
Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education