Property Facilitator – II

USAA

Property Facilitator II facilitating and delivering training programs for employee growth at USAA. Supporting multiple learning environments and ensuring effective learning solutions for diverse needs.

Posted 7/16/2026full-timeSan Antonio • Arizona, Florida, Texas, Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $62,470 - $108,680 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in facilitating learning discussions and activities across various environments, including virtual platforms. Proficient in instructional design, coaching, and providing developmental feedback to enhance employee performance.

Highest-signal resume keywords

Facilitation ExperienceInstructional Design KnowledgeVirtual Training DeliveryTeam LeadershipCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Instructional DesignTraining DevelopmentPerformance EvaluationCourse RevisionLearning Solution Effectiveness

Soft Skills

CoachingTeam ManagementInterpersonal Skills

Tools & Technologies

Microsoft Office ProductsVirtual Technology

Industry Keywords

Adult Learning PrinciplesLearning TheoriesRisk and Compliance Policies

About the role

Key responsibilities & impact

Facilitates learning discussions, learning activities, coaching, and small group interactions
Facilitates and instructs employees in multiple learning environments including classrooms, labs, and virtual capabilities
Identifies employee performance level and provides developmental feedback
Supports peers, customers, management and Instructional Design and Development on business initiatives, development of curriculum and learning solutions
Maintains business and learning skills/acumen through skills update and professional development
Identifies needed course maintenance, makes recommendations and completes course revisions as appropriate
Maintains accountability for performance results and learning solution effectiveness
May be responsible for training and qualifying facilitators to meet course objectives and comply with relevant regulation
May play role of Producer for virtual courses as a learning opportunity for courses not yet fully qualified to facilitate
Maintains continuing education records to include administration, coordination, and filing
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Requirements

What you’ll need

Bachelor's degree OR 4 years of relevant education and/or experience
2 years facilitator/instructional experience to include business relevant training, teaching, coaching, training design, development, facilitation and/or learning deployment; or progressive operational experience with a concentration on teaching/training/coaching
Excellent written and oral communication skills
Demonstrated ability to lead and manage teams, facilitate training, and provide one-on-one coaching
Developing knowledge of Microsoft Office Products (Excel, Word, PowerPoint)
Knowledge of learning theories, adult learning principles and instructional design model
Experience with virtual technology and ability to deliver training remotely
Applicable licenses as required by LOB/Function

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education