Director – UW Capabilities and Tools

USAA

Director managing underwriting capabilities and tools for USAA's personal lines. Overseeing product strategies and innovation for the military community.

Posted 7/16/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesLead💰 $143,320 - $273,930 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in product development and management, with a strong focus on creating innovative solutions and strategies that meet member needs. Proven ability to lead teams, drive performance, and effectively communicate across all levels of the organization.

Highest-signal resume keywords

Product Development Life Cycle (PDLC)Agile Product DevelopmentProduct Strategy DevelopmentTeam LeadershipCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Product ManagementProduct Roadmap DevelopmentData IntegrationPredictive ModelingClaims Management

Soft Skills

LeadershipCoachingEngaging StorytellingCommunication

Industry Keywords

UnderwritingMarketingOperationsActuaryDigital Products

About the role

Key responsibilities & impact

Underwriting is shifting from a static to a dynamic ecosystem powered by predictive models, advanced data integration, and automated decision engines
Manage a team of individual contributors that is responsible for overseeing and managing the launch and maturation of new products into target strategic markets
Serve as a cross functional expert, provide leadership, product expertise and support for initiatives related to product development, compliance, operational and process improvements, claims management, etc.
Responsible for development of digital first products supporting the needs and risks of USAA Members
Oversees the development and launch new innovative product offerings as well as auxiliary/enhanced features/services for existing products
Generate creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists
Ensure product development team delivers sales support to all distribution channels (e.g., .com, mobile, contact center) so that the new product is properly positioned to members
Coach and develop employees belonging to the product development team, on an ongoing and real-time basis to drive maximum performance and engagement levels to achieve desired business results

Requirements

What you’ll need

Bachelor's degree in Business, Marketing, Supply Chain, or Statistics; OR 4 years of relevant education and/or experience
8 years relevant industry experience in Actuary, Underwriting, Marketing, or Operations to include direct product management experience
3 years of direct team lead or management experience
Experience developing product strategies, product plans and product roadmaps
Demonstrated experience in developing, deploying and supporting product and/or integrated suite of products
Knowledge and application of Product Development Life Cycle (PDLC)
Experience leading an agile product development process, managing multiple products simultaneously
Exceptional communicator and engaging storyteller with a flair to communicate effectively with executives

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education assistance