Director, Learning and Development – Direct Distribution Sales

USAA

Director of Learning and Development managing training programs for USAA Life Company. Leading initiatives to enhance employee performance and development within the organization.

Posted 7/16/2026full-timeSan Antonio • Arizona, Colorado, Florida, Texas • 🇺🇸 United StatesLead💰 $127,310 - $243,340 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in program design, development, and evaluation, with a strong focus on needs assessment and curriculum design for diverse audiences. Proven ability to lead teams, manage projects, and implement effective learning solutions aligned with strategic objectives.

Highest-signal resume keywords

Program DesignCurriculum DevelopmentTeam LeadershipNeeds AssessmentTraining Effectiveness Evaluation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training DesignFacilitationProject ManagementLearning MethodsCustom Learning SolutionsEvaluation ModelsProcess ImprovementTalent DevelopmentBudget ManagementRisk Management

Soft Skills

InfluencingCoachingOpen CommunicationRelationship BuildingTrust Establishment

Industry Keywords

Learning and DevelopmentPerformance ManagementStakeholder EngagementStrategic PartnershipsOperational Objectives

About the role

Key responsibilities & impact

Leads the planning, design, development, implementation, and evaluation of programs and/or learning activities.
Partners with internal and external stakeholders to assess human performance needs to address business issues and develop executable strategies to address program needs and/or drive the development of new programs and activities.
Manages a learning and development portfolio of projects and programs, and reports progress and results to the appropriate leadership.
Continuously evaluates the effectiveness and efficiency of learning and portfolio solutions to ensure outcomes meet USAA's strategic and operational objectives; and discontinues, adds, and modifies learning solutions, as needed.
Communicates the portfolio of learning and development solutions with the enterprise to ensure understanding of roles, responsibilities, and benefits.
Establishes performance expectations and provides feedback, coaching, and career counseling for direct reports and matrixed team members (project team members).
Establishes strategic partnerships with outside vendors and consultants to incorporate industry best practices, trends, processes, and products and services into current learning and development strategies.
Manages budgets associated with programs and directs resources to the most critical functions, initiatives, or classes based on capacity and competing priorities.
Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

What you’ll need

Bachelor's degree; OR 4 years of relevant education and/or experience.
8 years of progressive operational experience to include training in design, development, facilitation and/or deployment.
3 years of direct team lead or management experience.
Demonstrated ability to isolate key business problems and influence clients to take appropriate action.
Demonstrated ability to develop and manage talent, manage workflow and project execution, engage and inspire, foster open communication, establish plans, manage and improve processes, build relationships, and establish trust.
Demonstrated ability to use multiple learning methods and to match the appropriate methods with the subject matter.
Experience designing custom learning/ training programs and/or solutions.
Advanced knowledge of needs assessment and curriculum design for diverse audiences and on a broad range of topics.
Experience implementing aspects of evaluation models to determine training effectiveness.
Demonstrated ability to implement lessons learned to improve training program/strategy.

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education