USAA

Art Director

• Contributes to the creative vision and execution of quality standards for each project
• Oversees and aids in the execution of tactics in support of creative platforms and concepts
• Develops, and leads teams to develop idea platforms and creative concepts while providing succinct, actionable feedback to creative teams
• Provides day-to-day creative direction for multiple campaigns and projects, ensuring creative and brand standards are met
• Works closely with marketing partners to ensure all creative is produced on time, on budget and on brief
• Manages operating rhythm for creative and project teams
• Proactively looks for and initiates knowledge and experience sharing as well as mentoring opportunities
• Leads creation and implementation of on-boarding curriculum and processes for new team members
• Helps develop and advocates for creative best practices, tools, and processes
• Identifies challenges, imagines and proposes improvements for the broader creative discipline
• Researches and shares creative trends, strategies and technologies
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Associate Creative Director, Writer

Product Manager

• Responsible for communicating and promoting the product value proposition to Distribution organization.
• Ensure product team delivers sales support to all distribution channels.
• Develop new products or sales offerings and enhanced features/services to existing products or sales offerings.
• Lead research, analyze and evaluate performance metrics to drive recommendations for market opportunities or product enhancements.
• Partner with appropriate stakeholders to develop communications for product and pricing strategies to key stakeholders.
• Build and oversee a team of employees for assigned functional areas through ongoing execution of recruiting, development, retention, coaching and support.
• Interpret performance results to inform product or sales forecast and planning.

Director, Product Management – Consumer Lending

Data Analyst

• Applies advanced analytical skills to assess risks and opportunities across multiple Bank consumer portfolios and translates results into strategic solutions.
• Assists in delivering Bank strategies across lines of defense by effectively developing and improving complex analytical frameworks, information, and insights to key stakeholders.
• Conducts and develops advanced quantitative analysis utilizing extensive internal and external data sources to bring structure to problems.
• Builds and may assist in maintaining effective risk management frameworks which can identify, measure, or mitigate risk.
• Develops and maintains comprehensive risk reporting in support of management and committee oversight of existing and emerging risks.
• May conduct effective challenge of credit, product, and/or risk proposals through detailed research and vetting, leveraging banking product, regulatory and industry knowledge, and critical thinking skills to support strong portfolio performance outcomes.
• May develop and/or execute complex financial risk sensitivity analysis.
• May execute or support implementation of credit and/or financial modeling infrastructure.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Credit Risk Analytics Manager I

Financial Planning and Analysis

• Manages staff responsible for processing financial transactions to include payments, transfers, and receivable transactions
• Ensures transactions are processed within the appropriate system in a compliant and timely manner
• Responsible for providing direction and assistance to staff in the fulfillment of financial operations ensuring all transactions are in adherence with Federal regulations, policies and procedures
• Assesses training requirements and determines individual training needs
• Maintains comprehensive knowledge of applicable systems utilized in daily functions and operations
• Advises staff on complex procedures and decisions
• Researches and resolves escalated issues for member accounts
• Partners with third-parties to inquire on information required for escalation resolution
• Monitors productivity through reporting
• Analyzes workflow and processes to identify and implement improvements to gain efficiency
• Responsible for coordinating the documentation review of all processes and procedures for the team to ensure up to date
• Makes recommendations to improve processes
• Represents and leads the department on various committees, projects, and initiatives providing the financial operations perspective
• Compiles, analyzes, and prepares reporting data on volumes, hours, and staffing for tracking, trending or planning purposes
• Develops staff to maximize resource productivity to ensure defined business goals and objectives are met
• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Manager, Financial Operations

Director

• Responsible for development of digital first products supporting the needs and risks of USAA Members
• Leads development and launch of new innovative product offerings as well as auxiliary/enhanced features/services for existing products
• Develops recommendations to launch new products and the evaluation and decision to buy/build or ally for individual product(s)
• Generates creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists
• Responsible for maintaining thorough level of knowledge of business and underwriting performance for products in scope (e.g. trends, results, etc.)
• Responsible for post-launch monitoring, maintenance and underwriting of “new in market” products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms
• Conducts complex analysis of internal and external data and member information to support formulation of product strategy and enhance competitive intelligence
• Develops and communicates the new product value proposition for individual products
• Ensures sales support is delivered to all distribution channels (e.g., .com, mobile, contact center) so that the new product is properly positioned to members
• Leads the analysis and evaluation of new product performance metrics to make changes to offerings, if necessary, prior to full launch
• Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Product Development Director – P&C

Operations

• Manage and be accountable for auto and other claims operations member service employees
• Develop engaged employees through regular coaching and feedback
• Executes process improvements and leads organizational process changes
• Drive execution of operational risk management, regulatory compliance training, policies and procedures
• Inspect and review quality of claim files and provide feedback
• Responsible for ongoing coaching and driving awareness
• Proactively identify opportunities to improve operational effectiveness
• Creates conditions for success and remove obstacles
• Achieve optimal productivity through managing workload volumes and staffing

Manager, Claims Operations – Auto Express

IT Support

• Manage audit engagements, varying in complexity, and often participates in complex, cross-functional risk-based assurance and advisory engagements driving quality of audit work.
• May lead engagements as Auditor-In-Charge (AIC).
• Maintains knowledge of financial services regulations and effectively responds and interacts with regulators.
• Provides oversight to multiple audit engagements and participates in review of engagement planning, fieldwork and reporting.
• Manages strategic initiatives and assists with the development and implementation of a risk-based audit plan.
• Analyzes issues, establish collaborative client relationships, and proactively work with client management to assess risk and improve internal controls.
• Adheres to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics.
• Influences business and clients across the enterprise regarding effective internal controls and mitigating risks across the full Enterprise taxonomy.
• Manages audit engagement-related efforts and assignments of staff with varying degrees of expertise and experience when conducting engagements.
• Independently prepares, reviews, and leads continuous monitoring and advisory activities, special reviews and investigations.
• Ensures assigned audit engagements are completed objectively, professionally, timely and in accordance with corporate and industry audit standards.
• Approves the engagement risk and control matrix and scope of the audit for final review and approval by Audit Leadership.
• Proactively identifies control weaknesses and opportunities for improvement in the current operating environment providing recommendations for corrective action.
• Drafts the related audit issues and audit reports for issuance to respective client leadership conducting follow-up activities.
• Responsible for quality of audit reviews with final signoff of work papers; proposes and/or recommends updates to the universe risk assessment of the entity based on audit results.
• Leads team activities and provides feedback to the team on audit activities related to planning and scoping, testing and sampling methodology and testing conclusions that demonstrate critical thinking ability.
• Builds and enhances client relationships across the organization for areas of responsibility helping to drive strategic objectives with the business.
• Communicates effectively with business/clients to include delivering both risk-based and difficult messages.
• Provides recommendations on staffing assignments to audit leadership and guidance to staff members.
• Provides coaching and guidance to other auditors ensuring timeliness and quality of audit engagement deliverables.

Senior Audit Manager – Professional Practices, Audit Planning and Methodology

• Works with large data sets to develop analytical insights and analyzes state-specific P&L and marketing strategy and the impact of marketing investments
• Answers financial and customer-related questions from key stakeholders using multiple data sources including SAS, SQL, Tableau, R
• Collaborates with internal stakeholders partners to develop insights to develop and execute on multi-year state strategy
• Engages with external regulators to bring strategic actions to market
• Analyzes data with internal stakeholders, such as pricing, UW, and claims, to identify growth opportunities, build a 360-degree view of the membership and present key learnings
• Builds reports using data tools to monitor business performance and communicate results
• Identifies emerging themes, internal and external trends to improve performance and minimize risk
• Assists with the evaluation of product performance metrics and competitor actions to help facilitate decision making at regional/ countrywide level
• Partners with Government & Industry Relations, Attorney, and Compliance Advisor to manage relationship with local regulatory agencies and industry organizations
• Serves as a resource to team members by providing guidance and training on processes and procedures in support of product line initiatives
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

P&C Product Management Manager – State Management

• Participates in the development of digital first products supporting the needs and risks of USAA Members
• Supports efforts to develop and launch new innovative product offerings as well as auxiliary/enhanced features/services for existing products
• Advises others in the launch of new products and in the evaluation and decision to buy/build or partner
• Generates creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists
• Analyzes internal and external data and member information to support formulation of product strategy and enhance competitive intelligence
• Conducts analysis of key data to support ongoing monitoring, maintenance and underwriting of existing 'new in market' products based on product performance, member needs and competitive changes in the market
• Develops and communicates the new product value proposition for product enhancements/features
• Guides Member Contact teams on how to effectively use sales guides and provides education on new products and services
• Analyzes and evaluates new product performance metrics to recommend offering change, if necessary, prior to full launch
• Coordinates with relevant control partners to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations

Product Development Manager – P&C

Underwriter

• Collaborates with stakeholders to identify key business assumptions and hypotheses around line of business strategy
• Evaluates and uncovers strategic insights related to Profit & Loss
• Assists experienced Business Strategy Analysts and other subject matter experts with refining hypotheses and identifying business questions to explore further
• Assists in the development of the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience
• Leverages advanced data-driven problem-solving techniques to manipulate and interpret business results
• Translates findings into insights for strategy management and execution
• Prepares materials that help communicate the significance of the strategic insights to senior leaders and other key stakeholders
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Business Strategy Analyst – P&C Underwriting Analytics

Business Intelligence Developer

• Independently participates in gathering complex business requirements by partnering with customers to define the business problem and data needs.
• Utilizes an intermediate understanding of multiple data structures and sources to lead the development and implementation of business intelligence solutions, which may include data visualization, data transformation, or data collection.
• Works closely with IT execution teams on the development of analytic infrastructures, data engineering, or related business intelligence efforts.
• Includes collaborating on the design and implementation of technical standards and governance practices.
• Applies data visualization best practices - often selecting the right data 'tool for the job' - to identify and interpret trends or patterns while following standard Enterprise branding.
• Understands the value of prototyping, usability, and the end-user experience to maximize the impact of the final data visualization product (dashboard, report, insight, or analysis).
• Acts as a trusted data visualization advisor to the stakeholder/end-user in order to drive business value.
• Develops advanced knowledge to influence relevant data, information, and application architecture decisions.
• Actively participates in industry, COE, or other discipline-relevant groups/panels to keep abreast of industry trends and share best practices with team.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Business Intelligence Analyst – P&C Underwriting Analytics

Risk

• Perform ongoing testing of established and new business controls by evaluating the design and effectiveness of each control in accordance with established procedures and/or standards
• Perform risk data analysis, report preparation and trend analysis, utilizing business intelligence tools
• Learn to translate control deficiencies into action plans
• Contribute to the enhancement of governance practices in alignment with risk and compliance frameworks
• Partner with business owners to assist them in the identification of control failures and assesses the impact
• Participate in the remediation of control deficiencies through action plan coordination and support
• Advise senior management on the status of their control environment related to risk identification and control weaknesses, as necessary
• Follow documented processes to escalate issues and findings to appropriate stakeholders
• Acquire and apply a developing knowledge of changes to the regulatory environment to ensure proper compliance with processes and requirements are followed
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Business Risk and Controls Advisor – Intermediate

• Define, champion, and drive the overall authentication strategy and roadmap, prioritizing enhancements to existing capabilities and introduction of net-new solutions.
• Translate business objectives and member needs into actionable, and precise authentication and security requirements for technology and design teams.
• Continuously analyze and innovate existing authentication journeys to proactively reduce fraud risk and improve operational efficiency.
• Provide thought leadership and guidance on fraud risk management and compliance best practices.
• Monitor and analyze fraud and authentication success/fail rates to identify emerging threats and vulnerabilities.
• Champion a robust risk management framework for all authentication-related activities.

Member Identity and Access Management, Authentication Product Lead

• help modernize how technology risk and governance insights are delivered to Bank executives
• leveraging data and AI‑enabled tools to build reporting and dashboards of actionable, decision‑ready views of the Bank’s technology posture
• supports the first line of defense in ensuring the effectiveness, application, and adherence to IT governance, risk management, and compliance programs within the Bank Technology Office
• leads and supports the design, implementation, and continuous improvement of IT governance, risk, and compliance programs
• develops and enforces IT policies and standards
• monitors compliance with regulations
• leads risk assessments
• provides strategic advice to senior management
• collaborates with various stakeholders, including IT teams, business units, legal, and audit, to ensure integrated governance practices.

Bank IT Governance Lead – Risk Insights, Reporting

• Work with USAA’s Hedging, Servicing Valuation, Loan Delivery, Pricing, Lock Desk, and Product Development teams
• Conduct data analysis in support of mortgage pipeline activities, warehouse risk management and secondary marketing loan sale executions/data delivery, and settlements
• Ensure all activities are completed within applicable regulatory policies and requirements
• Provide support and assistance with oversight and execution of complete real estate interest rate pricing models
• Evaluate mandatory, best efforts, whole loans, MBS (agency and private label), servicing retained, and servicing released for mortgage loans in the pipeline and warehouse
• Monitor and make recommendations for improvements to trading and hedging policies and processes