USAA

Manager, Financial Operations

USAA

full-time

Posted on:

Location Type: Hybrid

Location: San Antonio • Texas • United States

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Salary

💰 $77,120 - $147,390 per year

About the role

  • Manages staff responsible for processing financial transactions to include payments, transfers, and receivable transactions
  • Ensures transactions are processed within the appropriate system in a compliant and timely manner
  • Responsible for providing direction and assistance to staff in the fulfillment of financial operations ensuring all transactions are in adherence with Federal regulations, policies and procedures
  • Assesses training requirements and determines individual training needs
  • Maintains comprehensive knowledge of applicable systems utilized in daily functions and operations
  • Advises staff on complex procedures and decisions
  • Researches and resolves escalated issues for member accounts
  • Partners with third-parties to inquire on information required for escalation resolution
  • Monitors productivity through reporting
  • Analyzes workflow and processes to identify and implement improvements to gain efficiency
  • Responsible for coordinating the documentation review of all processes and procedures for the team to ensure up to date
  • Makes recommendations to improve processes
  • Represents and leads the department on various committees, projects, and initiatives providing the financial operations perspective
  • Compiles, analyzes, and prepares reporting data on volumes, hours, and staffing for tracking, trending or planning purposes
  • Develops staff to maximize resource productivity to ensure defined business goals and objectives are met
  • Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Requirements

  • Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
  • 6 years of financial services experience related to processing financial transactions
  • 2 years of direct team lead or management experience required
  • Advanced knowledge in Microsoft Office applications and applicable systems such as payment processing systems, accounts payable/receivables processes or similar
  • Previous experience in money movement transaction processing or Financial Institution regulatory compliance
  • Proven ability to build effective cross-functional relationships with employees of various levels throughout the organization
Benefits
  • comprehensive medical, dental and vision plans
  • 401(k)
  • pension
  • life insurance
  • parental benefits
  • adoption assistance
  • paid time off program with paid holidays plus 16 paid volunteer hours
  • various wellness programs
  • career path planning and continuing education
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
financial transaction processingpayment processing systemsaccounts payable processesaccounts receivable processesrisk managementcompliancedata analysisreportingworkflow analysisprocess improvement
Soft Skills
team leadershipstaff developmentcoachingperformance managementcross-functional collaborationproblem-solvingcommunicationdirection and assistancetraining assessmentrelationship building