Manager, Claims Operations – Auto Express

USAA

Manager, Claims Operations managing auto claims for USAA. Leading teams, ensuring process improvement and operational effectiveness in claims handling.

Posted 4/11/2026full-timeTampa • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $103,450 - $186,210 per yearWebsite

About the role

Key responsibilities & impact

Manage and be accountable for auto and other claims operations member service employees
Develop engaged employees through regular coaching and feedback
Executes process improvements and leads organizational process changes
Drive execution of operational risk management, regulatory compliance training, policies and procedures
Inspect and review quality of claim files and provide feedback
Responsible for ongoing coaching and driving awareness
Proactively identify opportunities to improve operational effectiveness
Creates conditions for success and remove obstacles
Achieve optimal productivity through managing workload volumes and staffing

Requirements

What you’ll need

Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of P&C claims handling experience required with demonstrated proficiency
2 years of direct team lead, supervisory or management experience
Experience using and interpreting data to make decisions
Demonstrated leadership, initiative, customer service and/or claims handling skills
Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

claims operationsprocess improvementsoperational risk managementregulatory compliancedata interpretationcustomer serviceP&C claims handlingteam leadershipsupervisory skillsmanagement experience

Soft Skills

coachingfeedbackemployee engagementinitiativeoperational effectivenessproblem-solvingcommunicationorganizational skillsproductivity managementdecision-making

Certifications

insurance adjuster license