US Foods

Customer Support

• Provide contact and liaison between National Sales customers and the sales team and internal departments.
• Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner.
• Work within established guidelines to achieve the objectives of the service agreement consistent with customer expectations.
• Back up to Sales Coordinator roles.
• Receive inbound calls and place outbound calls to customers to provide information about products and services, to take orders, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers in order to respond to inquiries or notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.
• Obtain and examine all relevant information to assess the validity of complaints and determine possible causes.
• Coordinate same-day deliveries and pickups for customers.
• Process pickup requests from customers and National Sales team.
• Respond to delivery/routing questions and issues from customers.
• Respond to product inquiries from customers.
• Share new or additional services or products with customers.
• Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
• Contact all customers affected by product recalls and withdrawals.
• Recommend improvements in products, shipping, service, or billing methods and procedures to prevent future problems.

Customer Service Representative – National Sales

Account Manager

• Be the Customer Champion: Own and nurture the customer relationship in a team based selling model
• Educate customers on ordering platforms and provide menu consultations, product recommendations and pricing strategies to help customers succeed
• Drive Sales Success: Your success will be measured by selling to customers, increasing case growth, and acquiring new business
• Effective time and territory management is critical
• Team Based Selling: Work collaboratively with our Specialists to assist with top penetration opportunities and new accounts opening
• Work closely with marketing, supply chain and customer service to ensure seamless product delivery
• Lead with Insight: Develop new business by identifying prospective customers
• Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process
• Know the market conditions, product innovations, and competitors' products, prices, and sales

Territory Manager

• Own and nurture the customer relationship in a team based selling model.
• Educate customers on ordering platforms and provide menu consultations, product recommendations and pricing strategies to help customers succeed.
• Your success will be measured by selling to customers, increasing case growth, and acquiring new business.
• Deliver impactful sales presentations and tailor your sales approach to individual customers.
• Work collaboratively with our Specialists to assist with top penetration opportunities and new accounts opening.
• Develop new business by identifying prospective customers using market intelligence databases, business directories, and participating in organizations and clubs.
• Manage deliveries to the routing schedule published by the transportation department.

Manager

• Lead with a safety mindset that ensures that every US Foods associate, our customers, and the general public with whom our drivers interact remain injury free, always.
• Oversee and develop drivers and Transportation associates through one-on-one coaching, training on policy and procedures, assisting in problem resolution when required, and leading by example.
• Create an atmosphere in which upward communication is encouraged, and motivate associates to achieve department goals and objectives.
• Direct and supervise the work and productivity of drivers and clerical associates within the Transportation department.
• Build high-performing teams by participating in interviewing and hiring Transportation personnel, in conjunction with Sr. Transportation Managers.
• Monitor production goals and maintain a zero-error attitude to ensure accuracy and customer satisfaction.
• Conduct routine Safety and Driver Meetings. Oversee maintenance of driver qualification files.

Transportation Manager

Human Resources

• Plan, manage, and implement human resources strategies, programs and processes within assigned functional areas.
• Provide professional advice and consultation to department management.
• Consult and partner with department management in employee relations, investigations, performance management, leadership development, and employee communications.
• Lead and coordinate HR activities that align with business goals.
• Provide comprehensive HR support in employee relations, investigations, performance management, recruiting, compensation analysis, compliance management.
• Act as a business partner and advocate to identify human resources solutions to business needs.
• Administer various human resources plans and procedures.
• Participate in developing department goals and objectives.
• Develop and facilitate comprehensive training programs to achieve defined HR goals.

HR Manager – Stock Yards

• Develop and Manage Fleet Capital Plans – Prepare multi-year capital plans by assessing asset lifecycles, operational growth, regulatory compliance, and replacement schedules
• Forecast and Present Capital Needs – Forecast funding requirements by modeling replacement schedules, projected utilization, and growth trends
• Oversee Fleet Asset Lifecycle – Coordinate acquisition, financing, maintenance, and disposition activities throughout the year
• Monitor Asset Performance and Optimize Replacements – Using fleet management systems and performance reports, track utilization, costs, and compliance
• Conduct Financial Analyses to Guide Decisions – Perform ROI and Total Cost of Ownership (TCO) analyses before major purchases
• Collaborate with Internal Stakeholders – Work closely with operations, safety, maintenance, finance, and sustainability compliance teams

Manager, Fleet Capital and TCO

Supply Chain

• Lead with a safety mindset that ensures that every US Foods associate remains injury free, always.
• Champion safety procedures, processes and training to create and maintain a safety-first culture in the warehouse.
• Oversee and develop warehouse associates through one-on-one coaching, training on policy and procedures, assisting in problem resolution when required, and leading by example.
• Create a cohesive organization by keeping lines of communication open and directing workforce to ensure efficient workflow.
• Direct and supervise the work and productivity of associates within the warehouse department.
• Monitor operational information, such as "mis-picks" and productivity reports, to ensure the entire shift meets rates and follows preferred methods.
• Ensure Master Sanitation Schedule (MSS) and FSQA requirements are followed.

Warehouse Manager

• Own and nurture the customer relationship in a team based selling model
• Educate customers on ordering platforms and provide menu consultations, product recommendations and pricing strategies to help customers succeed
• Measure success by selling to customers, increasing case growth, and acquiring new business
• Deliver impactful sales presentations and tailor your sales approach to individual customers
• Manage effective time and territory management
• Work collaboratively with our Specialists to assist with top penetration opportunities and new accounts opening
• Collaborate closely with marketing, supply chain and customer service to ensure seamless product delivery
• Develop new business by identifying prospective customers using market intelligence databases, business directories, and attending trade shows and conferences
• Manage deliveries to the routing schedule published by the transportation department; troubleshoot problems during the order process
• Share market conditions, product innovations, and competitors' information with customers

Account Executive

• Owns assigned customer relationships and drives sales growth
• Develop and maintain existing accounts through personal visits and follow-up
• Present new ideas and products from primary vendors
• Manage product mix to maximize profit goals
• Communicate with customers about performance, new products, and market trends
• Lead sales team to ensure optimum service to accounts

• Owns assigned customer relationships and drives sales growth
• Develop and maintain existing accounts through personal visits and follow-up
• Responsible for achieving annual sales plan through growth and penetration of existing accounts
• Present new ideas and products to secure account penetration and loyalty
• Communicate with customers regarding mutual performance, new products, and market trends