Customer Service Representative – National Sales
US Foods
full-time
Posted on:
Location Type: Hybrid
Location: Charlotte • Alabama, Florida, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, Virginia, West Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $17 - $26 per hour
Job Level
Mid-LevelSenior
About the role
- Provide contact and liaison between National Sales customers and the sales team and internal departments.
- Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner.
- Work within established guidelines to achieve the objectives of the service agreement consistent with customer expectations.
- Back up to Sales Coordinator roles.
- Receive inbound calls and place outbound calls to customers to provide information about products and services, to take orders, or to obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers in order to respond to inquiries or notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.
- Obtain and examine all relevant information to assess the validity of complaints and determine possible causes.
- Coordinate same-day deliveries and pickups for customers.
- Process pickup requests from customers and National Sales team.
- Respond to delivery/routing questions and issues from customers.
- Respond to product inquiries from customers.
- Share new or additional services or products with customers.
- Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
- Contact all customers affected by product recalls and withdrawals.
- Recommend improvements in products, shipping, service, or billing methods and procedures to prevent future problems.
Requirements
- High School diploma or equivalent required; Bachelor’s degree preferred.
- Minimum of three years experience in customer service call center environment required.
- Experience in food service distribution a plus.
- Excellent verbal communication skills and problem resolution ability required.
- Working knowledge of Microsoft Word and Outlook required.
- CRM / Phone Technology experience preferred.
Benefits
- medical
- dental
- vision
- 401K
- life insurance
- and much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceorder processingcomplaint resolutionrecord keepingdelivery coordinationbilling methodsproduct knowledgeproblem assessmentservice agreement compliancefood service distribution
Soft skills
verbal communicationproblem resolutioninterpersonal skillsorganizational skillstimelinesscustomer interactionadaptabilityattention to detailcollaborationrecommendation skills
Certifications
High School diplomaBachelor’s degree