Business Development Rep

• Identify and research potential clients
• Generate new leads through cold calling, networking, and outreach
• Conduct compelling presentations
• Tailor solutions to meet clients' needs
• Develop and execute sales strategy
• Negotiate terms and close deals
• Collaborate with cross-functional teams to ensure client experience

Business Development Manager

Supervisor

• Trains and supervises daily activities of employees
• Ensures all assigned duties are accomplished safely and in a timely fashion
• Conducts audits of procedures and methods to generate reports
• Calibrates Dimensioning Units on a daily basis

PT Revenue Recovery Supervisor

Data Analyst

• Design and implement analytical models and solutions for moderately to highly complex business problems.
• Develop dashboards, reports, and KPIs to support data-driven decision-making.
• Lead analytics projects end-to-end, ensuring timely delivery and successful deployment.
• Collaborate with business partners and product owners to identify opportunities and communicate actionable insights.
• Contribute to analytics methodologies, documentation, and reusable frameworks.
• Mentor junior analysts and promote best practices across the team.

Advanced Analytics Manager

Security Engineer

• Ensure regulatory compliance with applicable laws and regulations
• Oversee daily operational quality of the facility’s screening process
• Conduct self-assessments for compliance

Facility Security Coordinator – Management Specialist

Product Manager

• Supports Primary Sales / Operations with customs brokerage customer accounts, revenue retention, and churn reduction to maintain revenue levels
• Provides customs brokerage product expertise and input during solution development, contract negotiation, statement of work, and pricing agreement to maintain competitiveness and profitability
• Participates in customer meetings and quarterly business reviews to provide leadership and strategic vision as related to customs brokerage impact on long-term partnerships
• Ensures standard operating procedures and key performance indicators are managed effectively to meet UPS goals and to ensure customer satisfaction
• Advises customers on supply chain improvement opportunities and works collaboratively with other teams to develop solutions which reinforce the UPS value-added proposition
• Assists others to ensure UPS meets client customs brokerage performance goals and expectations while minimizing negative impacts to other departments
• Gathers and shares customs brokerage customer service best practices
• Reviews customs brokerage service standards with customers to reach agreement on service levels and to retain business and manage organic growth
• Provides excellent customs brokerage service to increase customer satisfaction
• Coordinates with other teams to conduct business and customer review meetings

Brokerage Product Development Manager

Software Engineer

• Manages construction projects of low to moderate complexity and risk (i.e., conveyor installations and facility modifications)
• Ensures adherence to contract documentation, scheduled timelines, and cost control parameters
• Develops project documentation (e.g., Request for Appropriation project scope of work, estimates, etc.)
• Completes the bid package process (e.g., bid creation, bid evaluation, background check, bid award, etc.) to select the most competitive bid and competent vendor for contracts (e.g., soils, survey, conveyor, conveyor electrical, etc.)
• Requests and evaluates bids and proposals according to competitive bid, background check, and competence of identified vendors to recommend the awarding of contracts
• Develops project schedules to ensure adherence to deadlines
• Investigates mechanical breakdown problems (e.g., conveyor system failures, operator errors, system design flaws, etc.) to prevent a decrease in productivity and efficiency
• Identifies areas for construction process improvement and design solutions to achieve optimal package flow efficiency
• Evaluates budget performance, analyzes sources of surplus, and negotiates with vendors to prevent future changes to project scope
• Maintains cost log and project management checklist, processes invoices, and releases funds to contractors to facilitate and document project completion
• Conducts construction inspections of materials and installations to ensure performance meets UPS standards, repairs are completed within scheduled deadlines, and quality materials are utilized

Project Engineering Supervisor – Flex Position

Consultant

• Supports franchisees within a designated territory throughout their franchise lifecycle
• Optimizes revenue by collaborating with franchisees to develop quarterly/annual business plans
• Conducts quarterly store evaluations to ensure compliance with brand standards and operational procedures
• Builds relationships, provides training, coaching, and communication to franchisees to enhance customer experience and drive growth
• Assists with franchise renewals, ownership transfers, relocations, new buildouts, remodels, store placements
• Plans convention style networking meetings to educate, set direction, foster engagement, and share best practices

Franchise Consultant

Account Manager

• Manage purchase orders, coordinating with global locations to ensure smooth goods movement and maintain high customer satisfaction.
• Foster relationships with international UPS offices, update SOPs, and ensure operational compliance.
• Drive business growth by conducting strategic customer meetings, reviewing KPIs, and implementing data-driven solutions to enhance supply chain performance.
• Oversee document management and corrective action plans, ensuring origin compliance.
• Provide customers with business analysis reports to support analytical assessments of shipping activities, review the status of shipments, and ensure vendor compliance.
• Act as a customer advocate to resolve pricing, service, and relationship issues and to prevent churn.
• Deliver a seamless customer experience from initial contact to full integration for implementing new Supplier Management customers.
• This position may require traveling depending on business needs.

Supplier Management Key Account Supervisor I

QA Engineer

• Trains and supervises daily activities of employees
• Ensures all assigned duties are accomplished safely and in a timely fashion
• Conducts audits of procedures and methods to generate reports
• Tests equipment daily for proper function

• Serve as the primary point of contact and advocate for assigned accounts.
• Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.
• Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.
• Proactively engage existing customers to enhance value and prevent churn.
• Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.
• Identify low-touch upsell opportunities and guide customers to resources for additional value.
• Develop strategies for upselling / cross-selling opportunities to drive account growth.
• Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability.
• Monitor customer health metrics to measure satisfaction and prevent churn.
• Update UPS DRIVE with retention data, planning next steps for churn prevention / growth.

Customer Success Account Manager, Signature

• Serve as the primary point of contact and advocate for assigned accounts
• Handle routine customer inquiries with standardized solutions while escalating complex issues as needed
• Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions
• Proactively engage existing customers to enhance value and prevent churn
• Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas
• Identify low-touch upsell opportunities and guide customers to resources for additional value
• Develop strategies for upselling / cross-selling opportunities to drive account growth
• Drive product adoption and educate customers on products and services
• Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability
• Monitor customer health metrics to measure satisfaction and prevent churn
• Update UPS DRIVE with retention data, planning next steps for churn prevention / growth

Customer Success Account Manager

Business Analyst

• Analyzes part data (illustrative literature, drawings, etc.) and audits trail to determine if parts require ADD/CVD (Anti-Dumping Duties/Countervailing Duties) & PGA reporting to CBP (Customers Border Patrol).
• Secures necessary PGA information (product codes, MID's, 510K#'s, listing numbers, etc.) for electronic submission to CBP.
• Provides Entry, ADD/CVD & PGA ACE (Automated Commercial Environment) data sets local guidelines for presentation to local customs agencies.
• Maintains PGA logs for monthly statistical reporting and updates internal databases as required.
• Makes classification changes based on PGA information received.
• Assists with work load management and distribution.
• Coordinates daily activities with TMS (Trade Management Services) team members and project supervisor.
• Communicates proactively with customers including educating customers on regulatory procedures, root cause analysis, and process improvements.

Business Development Manager

PT Revenue Recovery Supervisor

Advanced Analytics Manager

Facility Security Coordinator – Management Specialist

Brokerage Product Development Manager

Project Engineering Supervisor – Flex Position

Franchise Consultant

Supplier Management Key Account Supervisor I

PT Revenue Recovery Supervisor

Customer Success Account Manager, Signature

Customer Success Account Manager

Trade Management Analyst III