Data Scientist

• Manages and oversees the Data Analysts, Data Scientist team, Machine Learning Engineers and Big Data Specialists in the implementation of models and systems that provide optimal results as well as scale and evolve the solutions to meet future business needs.
• Maintains broad understanding of implementation, integration, and inter-connectivity issues with emerging technologies to define and manage strategies that support the creation, development and delivery of analytic solutions that meet business needs.
• Manages, plans, and champions the execution of broad advanced analytics initiatives aimed at delivering value to internal and external stakeholders.
• Plans, develops, and prototypes algorithms to ensure analytic results satisfy problem statements and business needs.
• Leads the evaluation and analysis of large-scale datasets to discover insights to support the build of analytic systems and predictive models as well as experiment with new and emerging models and techniques.
• Identifies and evaluates emerging/cutting edge open source, data science/machine learning libraries, data platforms, and vendor solutions to support the conception, planning, and prioritization of data projects across the enterprise.
• Provides thought leadership, technical guidance, and counsel for data science project teams to evaluate strategic alternatives, determine impact, recommend courses of action, and design and implement solutions.
• Champions best practices for adoption of Cloud-AI technologies, opensource software, machine learning libraries/packages, and data science platforms to derive useful information and insights that empower business decisions.
• Serves as a management liaison for teams when multiple units are assigned to the same project to ensure team actions remain in synergy while communicating with stakeholders to keep the project aligned with goals.
• Communicates verbally and in writing to business customers and senior leadership team with various levels of technical knowledge, and educates them about our systems, as well as sharing insights and recommendations that can inform business strategies.
• Adapts available Cloud-AI technologies and machine learning frameworks with or without the use of enterprise data science platforms.

Manager – Data Science, Machine Learning

Customer Support

• Provide essential administrative support to the UPS Sales Force focusing on the onboarding of new customers
• Ensure a smooth and efficient onboarding experience
• Allow Sales representatives to concentrate on strategic selling activities
• Take ownership of the administrative side of the project (organize and moderate internal calls, involve UPS Subject Matter Experts if needed, follow up with requestor on work progress etc.)
• Ensure best in class Customer Experience

SMB Support Specialist – Level 5

Operations

• Leading a team of Business Development professionals in EMEA.
• Developing the team to reach their full potential
• Training new team members and being responsible for their onboarding.
• Coaching the team members based on your experience in Sales.
• Communicating clear expectations and following up on KPIs.
• Improving existing processes and developing new ones to drive efficiency.
• Developing sales plans with the BDs, monitoring the progresses.
• Hiring new BDs
• Performing data analysis, supporting BDs in strategic clients’ meetings.

Manager, Commercial Operations

QA Engineer

• Lead and oversee the Healthcare QA function across logistics operations in Italy.
• Act as the country-level owner of the healthcare quality program, ensuring consistent application of standards and regulatory compliance.
• Manage internal group consultations, training, investigations, and problem solving related to healthcare quality issues to ensure compliance with applicable rules and regulations.
• Oversee the development and revision of Standard Operating Procedures (SOPs) and work instructions, ensuring agency regulations are incorporated and proper procedures are followed by IT, Operations, and Order-to-Cash personnel across geographic locations.
• Directly manage and develop the QA team.
• Ensure that client product types and service requirements are correctly identified to determine applicable regulations.
• Manage the information gathering, scheduling, preparation, and distribution of reports in support of internal and client audits.

Senior Quality Assurance Manager

Sales

• Prioritizes customers using standardized information sources, tools, and methods.
• Performs detailed root cause investigation of client characteristics versus plans.
• Conducts investigation of account behavior and nature of UPS relationship relative to performance and develops specific action plans.
• Conducts detailed analysis of an areas existing and potential revenue and profit industry segment.
• Prioritizes lead lists for chosen opportunities.
• Utilizes standardized reports to identify and track key performance indicators across CPM programs, micro-market analysis, and business plans to identify gaps in plan performance.
• Examines reports for improvement opportunities and provides recommendations to managers for standardized report modifications.

Area Sales Manager

• Provides customer service, inputs and investigates cases, fields calls, and monitors the process of solving the customer's case.
• Documents incoming information regarding the customer's concern and investigates all evidence until the case is completed.

Customer Service Representative

• Handles day-to-day service issues within an operation
• Works with hourly and management staff to address processes, safety, staffing, and training.
• Coordinates the needs and efforts of the operation to ensure customer satisfaction is met.
• Facilitates the smooth execution of procedures and management of systems.

Operations Team Leader

Engineer

• Perform preventive and corrective maintenance on mechanical and electrical systems.
• Diagnose faults and repair breakdowns in sortation system, facility and automation systems.
• Ensure minimal downtime by responding quickly to emergencies.
• Install, inspect, and troubleshoot electrical circuits, motors, and control panels.
• Carry out mechanical maintenance, including bearings, belts, hydraulics, and pneumatics.
• Troubleshoot and repair motors, sensors, relays, PLCs, and variable frequency drives (VFDs).
• Work on hydraulic and pneumatic systems used in sortation equipment.
• Assist in the installation of new machinery, production lines, or facility equipment.
• Assists in Upgrading existing systems to improve efficiency and compliance.
• Conduct risk assessments and ensure proper use of PPE.
• Identify recurring issues and implement long-term solutions.
• Use diagnostic tools and technical documentation to analyze system failures.
• Maintain service records & maintenance logs, Update work orders and inventory for spare parts and tools.
• Work alongside operations and management teams to ensure smooth operations.
• To Complete shift handovers in the absence of the Technician to ensure complete & accurate communications.

Shift Maintenance Engineer

• Provides essential administrative support to the UPS Sales Force in the United States, focusing on the onboarding of new customers
• Ensures a smooth and efficient onboarding experience, allowing Sales representatives to concentrate on strategic selling activities
• Supports Sales Force in Customer Onboarding activities
• Takes ownership of the administrative side of the project (organize and moderate internal calls, involve UPS Subject Matter Experts if needed, follow up with requestor on work progress etc.)
• Ensures best in class Customer Experience