Customer Success Manager

• Serve as the primary point of contact and advocate for assigned accounts.
• Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.
• Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.
• Proactively engage existing customers to enhance value and prevent churn.
• Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.
• Identify low-touch upsell opportunities and guide customers to resources for additional value.
• Develop strategies for upselling / cross-selling opportunities to drive account growth.
• Drive product adoption and educate customers on products and services.
• Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability.
• Monitor customer health metrics to measure satisfaction and prevent churn.
• Update CRM with retention data, planning next steps for churn prevention/growth.

Customer Success Supervisor

Project Manager

• Executes a comprehensive examination of various documents including commercial invoices, international bills of lading, and shipping documents to ensure completeness and accuracy.
• Researches and corrects errors resulting from incorrect pre-advise information.
• Compiles and saves shipping documents (paper or electronic) to comply with government regulations.
• Prepares complex reports/presentations.
• Performs analysis using various software packages and databases (e.g. MS Access).
• Provides advanced office support knowledge and skills.
• Prepares and/or coordinates information for internal and external contacts.

Logistics Project Coordinator

• Guide clients through the onboarding process, ensuring a smooth and positive experience
• Collaborate with cross-functional teams to ensure the successful implementation of our solutions
• Establish and maintain strong relationships with key stakeholders
• Conduct regular check-ins to understand clients' evolving needs and challenges
• Develop and implement strategies to increase customer retention rates
• Proactively address potential issues and resolve customer concerns promptly
• Identify opportunities to upsell additional products or services based on client needs
• Collaborate with the sales team to explore cross-selling possibilities
• Cultivate customer advocates by identifying satisfied clients willing to provide testimonials or participate in case studies
• Collect and analyze customer feedback to identify areas for improvement.

Customer Success Support

Product Manager

• Analyzes business systems, processes, and related data to determine how solutions can be engineered to provide new or improved business capabilities and/or processes.
• Acts as a member of a product team responsible for the translation of business terms and processes into technical requirements, specifications, and/or acceptance criteria.
• Function as a proxy product owner and subject matter expert for their various business domains.
• Prepares communications and makes presentations on system enhancements and/or alternatives.
• Provides specific functional expertise that is theoretical and conceptual in nature.
• May have responsibility for supervising others in the capacity of a “player coach” but primary focus is individual expertise.
• Applies working knowledge and experience in own job discipline.
• Solves problems in straightforward situations by analyzing possible solutions using experience, judgment, and precedents.
• Impacts quality of own work and the work of others on the team.
• Performs a range of assignments with a moderate level of guidance and direction.
• Analyzes financial and market situations and participates in the creation of a business case or part of a business strategy.
• Maintains, facilitates, and improves upon business partner relationships.

Financial Planning and Analysis

• Supports global Financial Planning & Analysis (FP&A) users as an application developer to deliver technical OneStream financial system solutions
• Serves as a liaison between end users and Information Technology (IT)
• Lead on the FP&A OneStream Design & Configuration (ODC) team, focusing on standardizing Record-to-Report business processes and implementing EPM technology solutions for UPS global financial reporting, planning, consolidations, and analytics
• Involved in full systems life cycle management (analyses, technical requirements, design, coding, testing, change management, production migration and support) and system enhancements delivered on time and within budget
• Performs current state analysis of existing financial systems and business processes to identify areas for improvement
• Utilizes an agile and waterfall methodology for software development lifecycle
• Strategizes and coordinates key project activities with users/consultants/off-shore support teams to resolve issues within the OneStream application

Senior Financial Systems Manager – OneStream

QA Automation Engineer

• Collaborates with warehouse engineers on conceptual designs
• Works closely with customers and vendors to finalize system design
• Works closely with UPS sales resources to present proposals to customers and obtain a signature on Statement of Work (SOW)
• Selects appropriate vendor based on capabilities and other selection criteria
• Works with selected vendor to transform conceptual designs into a customer proposal
• Manages the implementation of the design within the customer facility
• Oversees vendors and timelines with the assistance of the assigned project manager
• Responsible for holding vendors accountable to the statement of work for each respective project
• Responsible for the overall success of the project from end to end
• Potential for extensive travel up to 75% or more

Automation Engineering Manager – Flex Location

Manager

• Works with vendors to build, deliver & license new purchased GSE (ground support equipment)
• Work with vendors to modify and improve GSE, recover warranties, and look for trends in GSE/parts failures
• Supports UPS GSE Operators through training and problem resolution
• Schedules and monitor GSE maintenance, inspection, licensing & disposals
• Analyzes GSE system failures to determine root causes and resolve problems
• Coordinates equipment repairs with internal and external groups
• Ensures adequate inventory levels (e.g., parts, tires, etc.) to support business processes
• Reviews and approves maintenance, repair and inventory purchasing expenses
• Performs audits to ensure mechanics adhere to safety, regulatory and appearance standards
• Employee hiring, performance reviews, training, and development

Ground Handling Equipment Assistant Manager

Solutions Engineer

• Design and build 3D simulation models to represent facilities simulation layout and process simulation
• Conduct "what-if" scenario testing to identify operational constraints, evaluate the impact of volume surges, and determine optimal equipment utilization rates to maximize total facility throughput
• Provide data-driven justifications for large-scale infrastructure investments by demonstrating projected Return on Investment (ROI) and efficiency gains through simulated trials of new layouts or automation technologies
• Translate technical simulation results into actionable business insights and executive-level presentations, bridging the gap between engineering technicalities and operational requirements
• Assists in the development of project proposals to help articulate customer needs and solution requirements, and to sell the value of Customer Solutions
• Manages full project lifecycles by developing detailed project plans—including scope, resources, schedules, milestones, and work breakdown structures—and assigning tasks to ensure successful initiation, design, implementation, and on‑time delivery according to specifications

Solutions Engineering, Simulation Supervisor

Account Executive

• Territory consists of ORLANDO and JACKSONVILLE, FL.
• The International Account Executive is responsible for driving new business acquisition and expanding UPS’s international services through strategic prospecting, relationship building, and solution-based selling.
• This role collaborates with Domestic Business Development and Customer Success teams, Customer Solutions, and other internal teams to develop account strategies, analyze market trends, and position UPS solutions competitively.
• The position requires strong business acumen, logistics expertise, and the ability to deliver tailored solutions that meet customer needs while ensuring compliance with international regulations.
• Identify and research potential clients through various channels, including artificial intelligence.
• Generate new leads via cold calling, networking, and outreach methods.
• Collaborate with marketing teams to leverage inbound leads and campaigns.
• Develop and execute strategic sales plans to achieve and exceed targets.
• Research existing UPS account history to prioritize top targets.
• Analyze market trends, competitor activities, and customer needs to identify opportunities.
• Conduct compelling presentations to showcase UPS solutions and value propositions.
• Negotiate terms and conditions with potential clients to secure new business.
• Work closely with cross-functional teams (BD, CS, ASM, Brokerage, Pricing) to ensure seamless execution.
• Support customs compliance regulations through brokerage collaboration.

International Account Executive

Account Manager

• The UPS Healthcare Global Enterprise Account Manager leads a global, cross‑functional team responsible for managing the commercial relationship with some of UPS Healthcare’s largest pharmaceutical manufacturing customers.
• This role has full accountability for driving growth across regions and business units by developing and executing a coordinated global account strategy.
• He/She serves as the primary commercial leader for these Enterprise Accounts as part of the Global Partnership Group (GPG), ensuring alignment across international stakeholders and delivering a unified customer experience.
• This position oversees service and sales activity across UPS's full healthcare portfolio — including Package, Forwarding, and Distribution — while championing collaboration across operational, commercial, and senior leadership teams worldwide.
• The Global Enterprise Account Manager drives global business growth through strategic solution development, executive‑level customer engagement, value creation, contract and pricing strategy, opportunity pipeline management, and long‑term partnership planning.
• The role requires an ability to influence across a matrixed organization, anticipate customer needs in a complex pharmaceutical supply chain, and deliver differentiated solutions that accelerate UPS Healthcare’s presence and performance across global markets.

Healthcare Global Enterprise Account Manager

• Facilitates virtual meetings with customers and solution experts to address project implementation challenges and modifications and demonstrate solution functionality, solicit feedback, and address questions.
• Maintains customer relationships to ensure solutions meet customers’ needs and expectations.
• Documents and reports account activity (e.g., virtual customer visits and phone calls, training, etc.) to ensure account team members are informed of customer activity.
• Documents solutions in the project management tool (i.e., TEAMS) and logs customer calls and virtual meetings on the account management system to report account activity and ensure account team members are informed of customer activity.
• Conducts formal and information training (i.e., technology solutions) to ensure the sales force remains current with UPS solutions and enhancements.
• Prepares and presents reports (e.g., trends, technology initiatives, etc.) to provide relevant and current information to the district sales staff.
• Registers customers for products and delivers product training to ensure customers have the education and information to effectively use UPS's products.

Customer Solutions Consultant

Customer Support

• Assist in evaluating current business processes to identify inefficiencies, gaps, and improvement opportunities
• Gather, organize, and validate data required for process mapping, workflow redesign, and project analysis
• Support the BPI Supervisor in building “as‑is” and “to‑be” process maps
• Assist with system testing, validation, and configuration tasks, including CargoWise and other technology tools
• Participate in implementation activities: UAT testing, system walkthroughs, documentation updates, and user feedback tracking
• Support automation initiatives by validating logic, preparing datasets, and assisting with tool rollout
• Build and maintain Excel reports, dashboards, and KPI tracking tools with a high degree of accuracy
• Perform data cleaning, reconciliation, and trend analysis to support improvement initiatives
• Provide daily/weekly reporting updates as assigned
• Draft clear and user-friendly SOPs, process maps, job aids, training materials, and reference documentation
• Support change management activities, including communication drafts and training coordination
• Assist with updating project trackers, documentation repositories, and shared libraries
• Complete assigned tasks from the BPI Supervisor on time and with high quality
• Help coordinate project activities, follow-ups, and cross-functional meetings
• Provide administrative and technical support across improvement initiatives as needed

Brokerage Process Support Specialist

• Support a multi-state territory across Virginia and North Carolina
• Cultivate strong client relationships and drive retention
• Identify upsell opportunities by ensuring satisfaction
• Manage a high volume of accounts contributing to scalable retention and revenue growth

Customer Success Manager – Platinum

• Responsible for air & ground handling operations; safety, compliance, training, regional-wide coordination and office administration
• Supervises gateway team & vendors on flight, ramp, import & export operations
• Monitor & control work performance
• Protect the airline’s interest
• Compile daily report accurately and legibly to provide information to management for service improvement and operation analysis
• Coordinate UPS Air Operations with compliance to procedures, methods & safety
• Organize gateway's resources, workload and handles training
• On Time Performance, Aircraft Utilization, Payload Maximization, Flight Safety, Audit Standards

Gateway Assistant Manager

Software Engineer

• Coordinate for improvement of planning efficiency for Hub cost, productivity and on-time performance
• Hub service initiative & cost plan; Hub planning worksheet maintenance, holiday plan and volume projection
• Set up procedure, KPI; Work with cross function for procedure and initiative deployment
• Coordinate with APAC Air group and foreign gateways
• Work with Air, Brokage and region partner to set up procedure to improve Hub operation performance
• Hub MOP development and maintenance, data flow maintenance and update
• Plan and regularly revisit Air operations and Hub Sort staffing