Customer Support

• Creating proposal documents, presentations which focus on a customer needs and objectives specific to UPS US customers
• Researching content library and Seismic
• Developing customized slides
• Ensuring compliance with UPS brand guidelines
• Take ownership of the administrative side of the project (organize and moderate internal calls, involve UPS Subject Matter Experts from various fields of expertise, follow up with tender participants on work progress etc.)
• Performing simple calculations using UPS calculators and other existing tools to support customer proposals
• Translating data outputs into clear, actionable insights tailored to customer needs
• Integrating data-driven findings into proposals and presentations to highlight UPS value

GBS Sales Support Specialist – Proposal Team

Account Executive

• Play a vital role in expanding market share
• Responsible for all UPS products and solutions
• Handle customer portfolio within Iberia and Italy
• Maximize share of wallet with customers
• Responsible for full conversion sales cycle
• Report and document activities in CRM system
• Work closely with outside and inside sales teams across Europe

Inside Sales Account Associate – Healthcare

Operations

• Onboarding of new Service Partners and facilitating negotiation of rates including routine rate reviews.
• Review and update Ground agent QC Codes on a daily basis for accuracy and make necessary corrections with supervisor approval
• Ensure Service Partners in assigned region are aware of MNX service standards and comply with providing feedback when standards are not met.
• Review and work with Operations and Profit Assurance on Vendor ELID issues.
• Create strong relationships with our service partners via consistent communication.
• Assist Regional Directors with preparing monthly vendor reports and distribute to ground agents .
• Work with the FOPS team, Vendor Management, and Accounting to resolve Ground Vendor payable issues.
• Participate in service reviews to verify that performance is of acceptable quality and that MNX’s expectations are being met.
• Quality control is about adherence to requirements.
• Setting up and maintain NetAgent and MxPartner access/logins
• Liaison between Field Operations and Vendor Management on the onboarding of new vendors by Validating insurance of vendors/drivers as well as obtaining necessary documentation needed.
• Coordinate mass communication to vendors (New customer, new services (non-compliance messaging)

Field Operations Supervisor

Software Engineer

• Define Product Vision & Strategy
• Establish and communicate the roadmap for UPS.com shipping and payment platforms.
• Align product initiatives with business objectives and customer needs.
• Architect and oversee development of mission-critical, internet-facing applications.
• Ensure compliance with security, scalability, and performance standards.
• Inspire and manage cross-functional product and engineering teams.
• Collaborate with senior stakeholders to prioritize features and deliver value.
• Monitor KPIs, ensure agile delivery, and maintain high-quality standards.
• Resolve technical challenges and guide teams toward innovative solutions.

Director, Digital Systems Product – Engineering

Systems Engineer

• Works with little or no supervision on projects of moderate to high complexity and independently on projects of low to moderate complexity
• Serves as liaison between our Business Development, Development and Quality Assurance teams
• Contributes to the identification of solutions, elicitation and development of business requirements / user stories that meet the needs of the business in a date driven business and application development environment
• Mentors and develops BSAs on business analysis process knowledge and skill set

Senior Business Systems Analyst

Manager

• Manages and coordinates resources and activities to ensure smooth Customer Solution's implementation.
• Facilitates and participates in strategy sessions with the Sales team to communicate customers’ needs, provide recommendations, and gain consensus on resources, solutions, and the most effective sales approach.
• Ensures affected functions or groups are identified and works with them to negotiate process changes, ownership of processes, and manage project impact.
• Monitors the revenue business plan to ensure performance metrics (e.g., quality, cost, effectiveness, etc.) are met and the return-on-investment is achieved.

Customer Solutions Development Manager

• Lead and manage a team of Customer Success Supervisors who oversee frontline staff or customer-facing functions.
• Set clear expectations, KPIs, and performance targets aligned with enterprise account objectives.
• Provide regular coaching, feedback, and development to Supervisors to drive team success.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Ensure consistent execution of customer success plans for strategic accounts across the team.
• Serve as a regional escalation point for high-priority enterprise customer concerns.
• Partner with Supervisors to ensure customers are realizing full value from products/services.
• Implement and reinforce customer success strategies and policies across the area team.
• Track performance metrics (e.g., retention, NPS, revenue growth) and ensure corrective actions are taken when needed.
• Collaborate with cross-functional departments (Sales, Product, Support) to ensure seamless customer experiences.
• Report area performance, challenges, and customer insights to the Customer Success Director.
• Participate in regional strategy sessions and help translate strategic goals into team-level actions.
• Drive consistency and efficiency across teams through training, process improvements, and standard operating procedures.
• Support account planning efforts with the Director to identify expansion opportunities within customer accounts.

Premier Customer Success Area Manager

Account Manager

• Serve as the primary point of contact and advocate for designated accounts
• Coordinate with sales, support teams, UPS operations, and Care & Service Control to deliver supply chain solutions and resolve critical issues
• Proactively engage existing customers to identify and mitigate risks to ensure customer satisfaction and retention, and prevent churn
• Conduct frequent business reviews to provide insights and recommendations to enhance the customer experience
• Assess customers' business objectives, challenges, and success metrics to ensure UPS alignment to customer needs
• Develop and execute tailored success plans, driving adoption and maximizing ROI
• Create strategies for upselling / cross-selling opportunities to drive account growth
• Monitor customer mix and performance metrics to support balanced retention efforts

Customer Success Account Manager

• Oversees a geographic area of franchised locations, leading a team of Franchise Consultants (FCs) to optimize revenue and profit through business plan execution and franchisee support
• Coaches, trains, and develops the Franchise Consultant (FC) team to enhance their skills and performance
• Interviews, hires, and trains new FCs, ensuring they understand company policies and are equipped to succeed
• Conducts regular performance reviews to ensure alignment with Region/Network initiatives and goals
• Performs On-Job Supervision (OJS) for quarterly center evaluations, ensuring consistency, accuracy, and compliance with requirements
• Supports FCs in identifying and addressing operational and financial issues impacting franchisee success, ensures adherence to policies, procedures, and brand standards
• Maintains regular communication with FCs, Area Franchisees, and the Solution + Support Campus to ensure timely follow-up and program adoption
• Clearly defines and communicates strategies for deploying initiatives while creating a compelling vision driving team buy-in
• Builds positive relationships with internal and external stakeholders, franchisees, and Area Franchisees through proactive communication and partnership
• Develops and shares best practices in operational improvements, training, merchandising, local marketing, prospecting, and franchise management to enhance revenue and profit
• Identifies market-specific revenue opportunities and implements strategies to achieve revenue growth
• Mobilizes resources and collaborates with business partners to creatively solve problems/drive market priorities
• Trains and coaches FCs in using financial benchmarks, TUPSS resources, and tools to analyze and improve business performance
• Supports FCs and collaborates with TUPSS Solution + Support Campus to manage timely execution of project timelines for ownership transfers, relocations, new store buildouts, remodels, and franchise renewals
• Oversees the creation and execution of convention style regular network meetings to educate, set direction, and share best practices across the area
• Develops professional skills through company and industry-related resources, including on-site training, bi-annual conventions, regional meetings, industry association events, and sponsored training opportunities

Operations Manager

Consultant

• Supports franchisees within a designated territory throughout their franchise lifecycle
• Optimizes revenue by collaborating with franchisees to develop quarterly/annual business plans, including sales, marketing, financial goals, and action plans
• Conducts quarterly store evaluations to ensure compliance with brand standards and operational procedures
• Builds relationships, provides training, coaching, and communication to franchisees to enhance customer experience and drive growth
• Assists with franchise renewals, ownership transfers, relocations, new buildouts, remodels, store placements, merchandising and business transitions
• Plans convention style networking meetings to educate, set direction, foster engagement, and share best practices
• Provides franchisees with professional guidance on marketing, sales growth, pricing strategy, financial reporting, and operations to achieve their growth objectives
• Conducts regular evaluations and analysis to assess center and franchisee performance, identifying areas for continuous improvement
• Trains and coaches franchisees in using financial benchmarks, TUPSS resources, and tools to analyze and optimize business performance
• Acts as the main point of contact between TUPSS Solution + Support Campus, UPS, vendors, area franchisees, and franchisees, addressing concerns and questions and ensuring timely support and follow-up
• Identifies and addresses operational and financial issues impacting franchisee success
• Ensures franchisee adherence to policies, procedures, and brand standards
• Maintains regular communication to monitor progress and ensure timely completion of training requirements and creates a compelling vision that drives adoption and gains buy-in
• Supports TUPSS franchisees and works with TUPSS Solution + Support Campus to manage timelines for ownership transfers, relocations, new store buildouts, remodels, and franchise renewals
• Plans and conducts regular convention style network meetings, coordinating with regional teams and vendors
• Utilizes and shares best practices for operational improvements, training, merchandising, local marketing, prospecting, and overall franchise management to increase revenue and profit
• Develops professional skills through company and industry-related resources, including on-site training, bi-annual conventions, regional meetings, industry association events, and sponsored training opportunities

Franchise Consultant

• Set strategic direction for customs brokerage operations
• Guide multiple teams and supervisors
• Deliver measurable results for customers and the business
• Design scalable operating models
• Translate enterprise strategy into operational excellence across people, processes, and platforms
• Serve as senior operational leader for a portfolio of clients

Brokerage Area Manager

Director, Digital Systems Product and Engineering

Business Analyst

• Analyzes part data (illustrative literature, drawings, etc.) and audits trail to determine if parts require ADD/CVD (Anti-Dumping Duties/Countervailing Duties) & PGA reporting to CBP (Customers Border Patrol).
• Secures necessary PGA information (product codes, MID's, 510K#'s, listing numbers, etc.) for electronic submission to CBP.
• Provides Entry, ADD/CVD & PGA ACE (Automated Commercial Environment) data sets local guidelines for presentation to local customs agencies.
• Assists with work load management and distribution.
• Coordinates daily activities with TMS (Trade Management Services) team members and project supervisor.
• Communicates proactively with customers including educating customers on regulatory procedures, root cause analysis, and process improvements.

Trade Management Analyst I

Full-stack Engineer

• Lead AI Engineer to drive developer productivity through Copilot‑first workflows
• Enable modern, AI‑augmented development practices across engineering teams
• Serve as a hands‑on technical leader and evangelist for GitHub Copilot and related products
• Identify high‑impact use cases across SDLC
• Establish best practices, patterns, and guardrails for AI‑assisted development
• Design and implement agentic AI solutions for developer workflows
• Build autonomous agents for code generation and workflow automation
• Assess existing developer tooling and AI capabilities to identify gaps
• Partner with security, platform, and architecture teams for compliant AI usage
• Mentor engineers and influence teams through guidance and hands–on enablement

Lead Software Development Engineer

Program Manager

• Supports customer accounts across all tiers
• Analyzes and responds to customer requests, resolves issues, conducts research
• Prepares reports and identifies account penetration opportunities
• Advises on customer setups, provides service failure recovery management
• Keeps customers informed of new products, service enhancements, and order entry changes
• Collaborates with operations to resolve and escalate service failures
• Determines root causes of service failures to ensure resolution and decrease reoccurrences