Operations

• Oversees a geographic area of franchised locations, leading a team of Franchise Consultants (FCs) to optimize revenue and profit through business plan execution and franchisee support
• Coaches, trains, and develops the Franchise Consultant (FC) team to enhance their skills and performance
• Interviews, hires, and trains new FCs, ensuring they understand company policies and are equipped to succeed
• Conducts regular performance reviews to ensure alignment with Region/Network initiatives and goals
• Performs On-Job Supervision (OJS) for quarterly center evaluations, ensuring consistency, accuracy, and compliance with requirements
• Supports FCs in identifying and addressing operational and financial issues impacting franchisee success, ensures adherence to policies, procedures, and brand standards
• Maintains regular communication with FCs, Area Franchisees, and the Solution + Support Campus to ensure timely follow-up and program adoption
• Clearly defines and communicates strategies for deploying initiatives while creating a compelling vision driving team buy-in
• Builds positive relationships with internal and external stakeholders, franchisees, and Area Franchisees through proactive communication and partnership
• Develops and shares best practices in operational improvements, training, merchandising, local marketing, prospecting, and franchise management to enhance revenue and profit
• Identifies market-specific revenue opportunities and implements strategies to achieve revenue growth
• Mobilizes resources and collaborates with business partners to creatively solve problems/drive market priorities
• Trains and coaches FCs in using financial benchmarks, TUPSS resources, and tools to analyze and improve business performance
• Supports FCs and collaborates with TUPSS Solution + Support Campus to manage timely execution of project timelines for ownership transfers, relocations, new store buildouts, remodels, and franchise renewals
• Oversees the creation and execution of convention style regular network meetings to educate, set direction, and share best practices across the area
• Develops professional skills through company and industry-related resources, including on-site training, bi-annual conventions, regional meetings, industry association events, and sponsored training opportunities

Operations Manager

Consultant

• Supports franchisees within a designated territory throughout their franchise lifecycle
• Optimizes revenue by collaborating with franchisees to develop quarterly/annual business plans, including sales, marketing, financial goals, and action plans
• Conducts quarterly store evaluations to ensure compliance with brand standards and operational procedures
• Builds relationships, provides training, coaching, and communication to franchisees to enhance customer experience and drive growth
• Assists with franchise renewals, ownership transfers, relocations, new buildouts, remodels, store placements, merchandising and business transitions
• Plans convention style networking meetings to educate, set direction, foster engagement, and share best practices
• Provides franchisees with professional guidance on marketing, sales growth, pricing strategy, financial reporting, and operations to achieve their growth objectives
• Conducts regular evaluations and analysis to assess center and franchisee performance, identifying areas for continuous improvement
• Trains and coaches franchisees in using financial benchmarks, TUPSS resources, and tools to analyze and optimize business performance
• Acts as the main point of contact between TUPSS Solution + Support Campus, UPS, vendors, area franchisees, and franchisees, addressing concerns and questions and ensuring timely support and follow-up
• Identifies and addresses operational and financial issues impacting franchisee success
• Ensures franchisee adherence to policies, procedures, and brand standards
• Maintains regular communication to monitor progress and ensure timely completion of training requirements and creates a compelling vision that drives adoption and gains buy-in
• Supports TUPSS franchisees and works with TUPSS Solution + Support Campus to manage timelines for ownership transfers, relocations, new store buildouts, remodels, and franchise renewals
• Plans and conducts regular convention style network meetings, coordinating with regional teams and vendors
• Utilizes and shares best practices for operational improvements, training, merchandising, local marketing, prospecting, and overall franchise management to increase revenue and profit
• Develops professional skills through company and industry-related resources, including on-site training, bi-annual conventions, regional meetings, industry association events, and sponsored training opportunities

Franchise Consultant

Manager

• Set strategic direction for customs brokerage operations
• Guide multiple teams and supervisors
• Deliver measurable results for customers and the business
• Design scalable operating models
• Translate enterprise strategy into operational excellence across people, processes, and platforms
• Serve as senior operational leader for a portfolio of clients

Brokerage Area Manager

Software Engineer

• Define Product Vision & Strategy
• Establish and communicate the roadmap for UPS.com shipping and payment platforms.
• Align product initiatives with business objectives and customer needs.
• Architect and oversee development of mission-critical, internet-facing applications.
• Ensure compliance with security, scalability, and performance standards.
• Inspire and manage cross-functional product and engineering teams.
• Collaborate with senior stakeholders to prioritize features and deliver value.
• Monitor KPIs, ensure agile delivery, and maintain high-quality standards.
• Resolve technical challenges and guide teams toward innovative solutions.

Director, Digital Systems Product and Engineering

Business Analyst

• Analyzes part data (illustrative literature, drawings, etc.) and audits trail to determine if parts require ADD/CVD (Anti-Dumping Duties/Countervailing Duties) & PGA reporting to CBP (Customers Border Patrol).
• Secures necessary PGA information (product codes, MID's, 510K#'s, listing numbers, etc.) for electronic submission to CBP.
• Provides Entry, ADD/CVD & PGA ACE (Automated Commercial Environment) data sets local guidelines for presentation to local customs agencies.
• Assists with work load management and distribution.
• Coordinates daily activities with TMS (Trade Management Services) team members and project supervisor.
• Communicates proactively with customers including educating customers on regulatory procedures, root cause analysis, and process improvements.

Trade Management Analyst I

Full-stack Engineer

• Lead AI Engineer to drive developer productivity through Copilot‑first workflows
• Enable modern, AI‑augmented development practices across engineering teams
• Serve as a hands‑on technical leader and evangelist for GitHub Copilot and related products
• Identify high‑impact use cases across SDLC
• Establish best practices, patterns, and guardrails for AI‑assisted development
• Design and implement agentic AI solutions for developer workflows
• Build autonomous agents for code generation and workflow automation
• Assess existing developer tooling and AI capabilities to identify gaps
• Partner with security, platform, and architecture teams for compliant AI usage
• Mentor engineers and influence teams through guidance and hands–on enablement

Lead Software Development Engineer

Program Manager

• Supports customer accounts across all tiers
• Analyzes and responds to customer requests, resolves issues, conducts research
• Prepares reports and identifies account penetration opportunities
• Advises on customer setups, provides service failure recovery management
• Keeps customers informed of new products, service enhancements, and order entry changes
• Collaborates with operations to resolve and escalate service failures
• Determines root causes of service failures to ensure resolution and decrease reoccurrences

Program Management Specialist

Account Manager

• Prospecting and Lead Generation: Identify and research potential clients through various channels.
• Generate new leads and opportunities through cold calling, networking, and other outreach methods.
• Collaborate with marketing teams to leverage inbound leads and campaigns.
• Value Analysis and Presentation: Conduct compelling presentations to showcase our products/services and highlight their value proposition.
• Effectively communicate the benefits of our solutions to potential clients.
• Market and Product Communication: Understand clients' needs and tailor solutions to meet their specific requirements.
• Demonstrates comprehensive understanding of product components, design, features and benefits when communicating product features or design and tailoring the message to meet customer needs.
• Sales Strategy and Planning: Develop and execute a strategic sales plan to achieve and exceed sales targets.
• Analyze market trends and competitor activities to identify new opportunities.
• Negotiation and Closing: Negotiate terms and conditions with potential clients to secure new business.
• Close deals efficiently while ensuring customer satisfaction.
• Collaboration: Work closely with cross-functional teams, including marketing, product development, and customer support, to ensure a seamless client experience.

Business Development Account Manager

Accounts Payable

• Verify incoming invoices
• Secure proper booking in UPS systems
• Enable final money payout
• Involved in audit and compliance checks
• Cross work with other F&A departments like GL, AR and COD
• Work within a team and independently

AP Administrator

Administration

• Assesses duties, taxes, and brokerage fees of imported commodities
• Ensures assessment of duties and taxes adhere to local Customs and Revenue Agency regulations

Brokerage Rater, German

Business Development Rep

• Achieve sales activities and performance objectives for retention and penetration of designated geographic markets
• Monitor and maintain account relationships to ensure seamless integration of new business and customer satisfaction
• Identify and evaluate new sales leads and prospects; conduct prospecting meetings, identify key decision makers and qualify potential customers
• Develop complex sales strategies and proactively search for new opportunities within designated geography
• Conduct customer analysis to identify customer needs, determine the impact of products/services on customers, and identify which products, services and features to promote to current/potential customers
• Develop strategies and plans for effectively managing current accounts
• Develop and deliver sales presentations to prospective customers
• Prepare periodic sales reports indicating key metrics identified by MNX
• Monitor and assess competitive products and services; provide follow-up on industry trends; recommend changes to MNX services based on results
• Represents MNX at company events, trade shows or trade association meetings
• Partner with Marketing, Inside Sales and other key internal customers to ensure a positive customer experience
• Enhance professional growth and development through participation in educational programs, current literature, in-service meetings and workshops
• Assist other departments as needed.

Business Development Director, Precision Services

Account Executive

• Maintaining and growing your own client portfolio, which consists of an average of 200 clients.
• Focus on the entire sales process, client acquisition, client onboarding, and client retention.
• Collaborate with colleagues in a hybrid and fast-paced market.

Inside Sales Account Associate

Product Manager

• The Healthcare Lab Logistics Product Management Senior Analyst is responsible for the effective management of a product, program or channels within the UPS Portfolio.
• He / She participates in market research, and product, program or channel management to assist in the development and execution of marketing strategies.
• He / She is responsible for supporting a particular product / channel by gathering information and performing analyses used to assess the performance of UPS’s products, channels, services, and value propositions.
• The Product Management Senior Analyst develops routine and ad-hoc product performance reports, performs defined maintenance activities for support infrastructure and materials, supports seasonal operating plan analysis and development, and develops content in support of field training and communications.

Senior Analyst – Healthcare Lab Logistics Product Management

Sales

• Engages with team members to develop robust account strategies and ensure effective application of sales and negotiation skills.
• Drives results in key areas of the business plan including profit, revenue growth, people development and reporting.
• Trains Account Executives (AEs) to review customer information and understand customer account status using DRIVE and other applications.
• Communicates market trends and competitor information to support the sales team in opportunity development.
• Uncovers, qualifies and engages with prospects, makes the most of available opportunities, and drives growth.

Healthcare Area Sales Manager, WI & IL

Customer Success Manager

• Manage a high volume of smaller customers
• Focus on driving customer satisfaction and retention at scale
• Leverage dashboards and reporting to support clients effectively
• Engage existing customers to enhance value and prevent churn
• Conduct periodic, mostly virtual customer check-ins and performance reviews
• Identify low-touch upsell opportunities and guide customers to resources for additional value
• Develop strategies for upselling / cross-selling opportunities to drive account growth
• Drive product adoption and educate customers on products and services
• Monitor customer health metrics to measure satisfaction and prevent churn
• Update UPS DRIVE with retention data, planning next steps for churn prevention / growth