Brokerage Product Development Manager

UPS

Providing customs brokerage expertise and customer relations for UPS. Collaborating with teams to enhance service and retain revenue in customer accounts.

Posted 7/7/2026full-timeRemote • Illinois, Kansas • 🇺🇸 United StatesMid-LevelSenior💰 $97,320 - $180,300 per yearWebsite

About the role

Key responsibilities & impact

Supports Primary Sales / Operations with customs brokerage customer accounts, revenue retention, and churn reduction to maintain revenue levels
Provides customs brokerage product expertise and input during solution development, contract negotiation, statement of work, and pricing agreement to maintain competitiveness and profitability
Participates in customer meetings and quarterly business reviews to provide leadership and strategic vision as related to customs brokerage impact on long-term partnerships
Ensures standard operating procedures and key performance indicators are managed effectively to meet UPS goals and to ensure customer satisfaction
Advises customers on supply chain improvement opportunities and works collaboratively with other teams to develop solutions which reinforce the UPS value-added proposition
Assists others to ensure UPS meets client customs brokerage performance goals and expectations while minimizing negative impacts to other departments
Gathers and shares customs brokerage customer service best practices
Reviews customs brokerage service standards with customers to reach agreement on service levels and to retain business and manage organic growth
Provides excellent customs brokerage service to increase customer satisfaction
Coordinates with other teams to conduct business and customer review meetings

Requirements

What you’ll need

Bachelor’s Degree or international equivalent in Business or Transportation - Preferred
Customs Brokerage Product Knowledge
Willingness to Learn
Licensed Customs Broker
Occasional travel required
Remote position with a preference for domicile in Kansas City, Chicago, Denver & Seattle

Benefits

Comp & perks

Medical/prescription drug coverage
Dental coverage
Vision coverage
Flexible Spending Account
Health Savings Account
Dependent Care Flexible Spending Account
Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
Disability Income Protection Plan
Employee Assistance Program
401(k) retirement program
Vacation
Paid Holidays and Personal time
Paid Sick and Family and Medical Leave time as required by law
Discounted Employee Stock Purchase Program

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customs Brokerage ExpertiseContract NegotiationStatement of Work DevelopmentPricing Agreement ManagementKey Performance Indicator Management

Soft Skills

LeadershipCollaborationCustomer Service ExcellenceStrategic VisionWillingness to Learn

Certifications

Licensed Customs Broker