Supplier Management Key Account Supervisor I

UPS

Supplier Management Key Account Supervisor I facilitating purchase orders and customer satisfaction for UPS. Managing international relationships and ensuring smooth transactions in supply chain.

Posted 6/26/2026full-timeRemote • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $57,840 - $107,160 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

supply chain managementocean freightdata analysiscustomer servicedocument managementKPI reviewcorrective action plansExcel

Soft Skills

analytical thinkingstrategic thinkingcommunicationrelationship buildingtask managementprioritization

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

customer relationsoperational compliancevendor compliancebusiness analysisshipping activities

About the role

Key responsibilities & impact

Manage purchase orders, coordinating with global locations to ensure smooth goods movement and maintain high customer satisfaction.
Foster relationships with international UPS offices, update SOPs, and ensure operational compliance.
Drive business growth by conducting strategic customer meetings, reviewing KPIs, and implementing data-driven solutions to enhance supply chain performance.
Oversee document management and corrective action plans, ensuring origin compliance.
Provide customers with business analysis reports to support analytical assessments of shipping activities, review the status of shipments, and ensure vendor compliance.
Act as a customer advocate to resolve pricing, service, and relationship issues and to prevent churn.
Deliver a seamless customer experience from initial contact to full integration for implementing new Supplier Management customers.
This position may require traveling depending on business needs.

Requirements

What you’ll need

Proven experience in supply chain management and/or ocean and customer relations
Strong analytical and strategic thinking skills
Excellent communication and relationship-building abilities
Ability to manage multiple tasks and prioritize effectively
Must have a Bachelor's Degree (or international equivalent) or be a current UPS employee with three years of UPS experience
Must have Ocean freight experience – Required
Must have Intermediate Excel Skills – Required
Proven experience delivering customer service in direct customer-facing environments – Required

Benefits

Comp & perks

Medical/prescription drug coverage
Dental coverage
Vision coverage
Flexible Spending Account
Health Savings Account
Dependent Care Flexible Spending Account
Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
Disability Income Protection Plan
Employee Assistance Program
401(k) retirement program
Vacation
Paid Holidays and Personal time
Paid Sick and Family and Medical Leave time as required by law
Discounted Employee Stock Purchase Program