Customer Success Account Manager, Signature

UPS

Customer Success Account Manager managing high volume customer accounts. Focused on driving customer satisfaction and retention for UPS solutions in Peachtree Corners, GA.

Posted 6/24/2026full-timePeachtree Corners • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact and advocate for assigned accounts.
Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.
Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.
Proactively engage existing customers to enhance value and prevent churn.
Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.
Identify low-touch upsell opportunities and guide customers to resources for additional value.
Develop strategies for upselling / cross-selling opportunities to drive account growth.
Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability.
Monitor customer health metrics to measure satisfaction and prevent churn.
Update UPS DRIVE with retention data, planning next steps for churn prevention / growth.

Requirements

What you’ll need

0–4 years in customer success, support, or related customer-facing roles.
SMB account management experience.
Ability to manage multiple customer engagements through strong organizational skills.
Data-driven mindset.
Excellent written communication skills.
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Benefits

Comp & perks

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
UPS is an equal opportunity employer.

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Soft Skills

customer advocacyorganizational skillswritten communicationdata-driven mindset